Needing some help w/ XP and IE7 not browsing..

Damn Dirty Ape

Diamond Member
Nov 1, 1999
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Been asked to look at my wife's boss's mothers computer. 2004 Dell Dimension 2350 w/ XP on it. Not pro, just home. Problem started about 4 months ago that when she loads IE7, it will say 'Connecting' on the tab, but no activity ever comes of it. No 'waiting... looking up...' or anything on the status bar, just blank.

I went in, cleared out temp files, cookies, the usual suspects, nothing. Updated to SP3 , nothing. Same deal.

I see I cannot uninstall IE7 from programs, and remove components simply deletes the IE icons, so that's not going to work.

as mentioned, ping, tracert, that sort of cmd line thing works fine. Valid IP, roundtrip times latency is normal.

I'm not sure where to hit it from now, but cannot admit defeat and force a reinstall, as she has her computer 'set up just how she wants it' so I'm not going to suggest that until there is NOTHING else can be done.

Thoughts, comments ?
 

AnonymouseUser

Diamond Member
May 14, 2003
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Did you make sure it isn't configured to use a (invalid) proxy server?

EDIT >> Could be the DNS settings as well.
 

Damn Dirty Ape

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Nov 1, 1999
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Originally posted by: AnonymouseUser
Did you make sure it isn't configured to use a (invalid) proxy server?

EDIT >> Could be the DNS settings as well.

checked the proxy server issue... if it were DNS I couldn't use the cmd line like ping, tracert could I?
 

AnonymouseUser

Diamond Member
May 14, 2003
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Originally posted by: Damn Dirty Ape
Originally posted by: AnonymouseUser
Did you make sure it isn't configured to use a (invalid) proxy server?

EDIT >> Could be the DNS settings as well.

checked the proxy server issue... if it were DNS I couldn't use the cmd line like ping, tracert could I?

That depends on how you are using ping/tracert. If you are using IP address (eg, 192.168.0.1) it doesn't need DNS.

You could also check your hosts file and make sure it isn't borked.
 

redbeard1

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Dec 12, 2001
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Updated to SP3 , nothing. Same deal. I see I cannot uninstall IE7 from programs, and remove components simply deletes the IE icons, so that's not going to work.

This is a SP3 gotcha. If you had IE7 installed first, and then you install SP3, you cannot uninstall IE7. If you uninstall IE7 before you install SP3, and then reinstall IE7 afterwards, then you can uninstall it later.

Can you ping website names? Something like ping www.yahoo.com. If it is a DNS issue it should not resolve the name to an IP address.

Google Toolbar has caused a number of people odd browser issues. If it is installed, remove it and see if it fixes it.