Here's the supporting documentation:
mail.juillards.com featuring advertisement
Detailed Problem Description
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i went to log into my mail.juillards.com webmail and it is an advertisement for SSLcatacombnetworking.com. How do I get it back to my webmail login page?
Steps to Reproduce the Problem
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User/Staff Follow-ups
Technical Support
10-1-2007-2:38
you are not suppose to go to "mail.juillards.com"
use the webmail url listed in your Activation Notice.
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Rate This Response
10-1-2007-3:04
EDIT TICKET RE-OPENED BY USER
Still, mail.juillards.com should not be pointing at anything other than my domain. Please help me remove the advertisement from mail.juillards.com. Thank you!
Technical Support
10-1-2007-3:44
that is not an advertisment.
mail goes to the ip address of the server.
the ip address of the server is 67.19.19.242.
go to 67.19.19.242.
that is the way it works.
nothing can change it.
if you want e-mail services, that is the way it must be.
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Rate This Response
11-1-2007-07:03
EDIT TICKET RE-OPENED BY USER
Thanks for your continuation with this. I understand that webmail is to be accessed via
www.domainname.com/webmail. However what I am not comfortable with is if someone would type in the address of mail.juillards.com in the URL field of a browser and the advertisement of SSLCatacombnetworking is displayed. Technically nothing should appear there just as when I type in the URL of silly.juillards.com or subdomain.juillards.com. I did not install anything or upload any html file for that subdomain of mail.juillards.com to appear, so nothing should appear. I am not comfortable with visitors to my website being shown an advertisement that I have not myself put up. I have not given authorization for my domain name to be used by SSLCatacombnetworking to list their website off of mine when any subdomain name is entered. That is the reason for paying for hosting and my own domain name. I am more than happy to use
www.domainname.com/webmail to access my webmail. However I am not happy with another domain name piggybacking off of my purchased domain name and my purchased hosting without my permission. I would like the webpage/advertisment for SSLcatacombnetworking removed from the subdomain mail.juillards.com please.
Technical Support
11-1-2007-07:30
> advertisement of SSLCatacombnetworking is displayed.
We have nothing to add to this issue that hasn't ready been mentioned.
Again...
1. mail. is not an advertisement
2. mail. resolves to ip address of the server is 67.19.19.242.
3. 67.19.19.242 is the server that controls e-mail.
This is just the way it works.
It cannot be changed.
It will not be changed.
Technical support only handles problems with the server not functioning correctly. All servers are up and are functioning correctly. Your issue is not a support issue.
> Technically nothing should appear there
No. What shows up is what should show up.
> URL of silly.juillards.com or subdomain.juillards.com.
Those have nothing to do with the e-mail system. Again, if you want e-mail services, that is what you are going to see when you type that in a web browser.
> I did not install anything or upload any html file
That is the way the mail services work.
> I am not comfortable with visitors
> to my website being shown an advertisement
It is not an Ad.
> I would like the webpage/advertisment for SSLcatacombnetworking
> removed from the subdomain mail.juillards.com please.
1. It is not an add.
2. The answer to your request is No.
3. That is the way e-mail services work.
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