OK guys, I'm a little livid. I made the mistake of buying an Archos GMINI 120 mp3 player in January of this year, and it had been nothing but problems - always crashing and not playing music. So, I sent the unit in to them for warranty service in June. They determined the unit was defective and sent me the new one. Get the new one, and within a month things start to go downhill - low volume, distorted display. Now, the thing no longer has any sound and always crashes. This is the second unit that has crapped out on me.
So, I sent the following message to support:
_______________________________________________________________
Hello,
In January of this year, I purchased an Archos
120 20GB media player. Since then, it has been nothing but trouble.
Sometimes it wouldn't play music, sometimes it would crash, and
sometimes it just wouldn't work at all. About June of this year, I
sent the unit in for repairs. I was given a replacement unit to make
up for my defective unit. I have had this unit for about 2 months, and
it hasn't been any better at all. Now, in addition to the crashing,
low volume, and constant hiccups, music will no longer play through
any headphones. The unit will act like it is playing music, but
nothing will be heard no matter what headphones I plug into it.
Needless to say, I am a bit fed up. I spent $265 of my hard earned
money on this unit expecting to get $265 worth of MP3 player.
Unfortunately, it has been nothing but trouble. After the second
failing unit, I have lost hope in the GMINI 120 Mp3 player. If this is
the kind of quality that I can expect of Archos, I will NOT be buying
another product from you again. In addition, I am a member of many
online hardware and peripheral review message boards, and you can be
assured that I will be sharing my experiences if this issue is not
resolved.
In my mind, resolving this issue would require (preferably) a full
refund of the cost of the unit when I purchased it, or at the very
least a replacement of the unit with a new, different model of equal
storage capacity.
I hope you can be of assistance in this matter, and I thank you for your time.
_______________________________________________________________
Never got a response to that, so I called them today.
Basically told him my situation - same thing I said in the email that no one responded to, and he said the only thing they can do is replace the unit with an identical refurbished model. As you might imagine, this is not what I want. I am nearing the end of the 1 year warranty, and I don't want to be left out in the cold with another piece of sh|t.
So, what are my options? Any ideas on what I can do to get something other than another replacement that is just going to crap out on me again? Is there anyone I can go to or email with help in this matter? Obviously, I am well past Circuit City's 30 day return policy, and I don't have the boxes anyway.
Thanks guys!
Dan
Cliff notes: Read the damn thing or leave!
So, I sent the following message to support:
_______________________________________________________________
Hello,
In January of this year, I purchased an Archos
120 20GB media player. Since then, it has been nothing but trouble.
Sometimes it wouldn't play music, sometimes it would crash, and
sometimes it just wouldn't work at all. About June of this year, I
sent the unit in for repairs. I was given a replacement unit to make
up for my defective unit. I have had this unit for about 2 months, and
it hasn't been any better at all. Now, in addition to the crashing,
low volume, and constant hiccups, music will no longer play through
any headphones. The unit will act like it is playing music, but
nothing will be heard no matter what headphones I plug into it.
Needless to say, I am a bit fed up. I spent $265 of my hard earned
money on this unit expecting to get $265 worth of MP3 player.
Unfortunately, it has been nothing but trouble. After the second
failing unit, I have lost hope in the GMINI 120 Mp3 player. If this is
the kind of quality that I can expect of Archos, I will NOT be buying
another product from you again. In addition, I am a member of many
online hardware and peripheral review message boards, and you can be
assured that I will be sharing my experiences if this issue is not
resolved.
In my mind, resolving this issue would require (preferably) a full
refund of the cost of the unit when I purchased it, or at the very
least a replacement of the unit with a new, different model of equal
storage capacity.
I hope you can be of assistance in this matter, and I thank you for your time.
_______________________________________________________________
Never got a response to that, so I called them today.
Basically told him my situation - same thing I said in the email that no one responded to, and he said the only thing they can do is replace the unit with an identical refurbished model. As you might imagine, this is not what I want. I am nearing the end of the 1 year warranty, and I don't want to be left out in the cold with another piece of sh|t.
So, what are my options? Any ideas on what I can do to get something other than another replacement that is just going to crap out on me again? Is there anyone I can go to or email with help in this matter? Obviously, I am well past Circuit City's 30 day return policy, and I don't have the boxes anyway.
Thanks guys!
Dan
Cliff notes: Read the damn thing or leave!
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