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Need veritas 10 help

C

cross6

Senior member
One of our servers blew a power supply last night and in the process destroyed it's raid array - I've tried every demo data recovery software on the first 20 pages of google and nothing.

Well, we use veritas 10, and we had a successful and verified backup the day before.

But it refuses to restore complaining about the files.

Long story short - after 6 hours on the phone with India even though it was a 100% completion backup with no media errors and it verified that for some reason the backup files are unusable.

They said "sorry" - so I might be screwed.

Anyone know anything about trying to get files out of veritas files? - ntbackup won't read them despite being the same extension.
 
I think the mechanical soundness of your hard drives is questionable. I assume the veritas backup files are not corrupt since the files were created when the system was running properly. I would look at your hardware setup. Maybe, since this is probably a corporate setting, you can just replace the hardware, including the hard drives and controllers. That mechanical setup cannot be deemed reliable for further use anyway.

Did you test each of the hard drives with the test utility provided with the manufacturer's diagnostic utility? A blown power supply would create a power disruption that could also harm the hard drives, since hard drives are very sensitive to power fluctuations. For instance, the read/write heads would not have been properly parked in their rest position as the power was unexpectedly cut. It is possible the heads may have physically scratched the drive platters.

I include this thread just in case there is something that may help:
Hard Drive, Partition, Data Recovery and Diagnostic Resources

Some of the data recovery programs claim the ability to recover data from a raid array. One is GetDataBack.
 
You could pull the Tape drive, install it in some other system, install Veritas and then restore data there. If the server was critical to your AD, and you want it restored, then this method won't help that problem, unless your practiced at doing an AD recovery using dissimilar hardware. Microsoft says it can be done, though I've not tried it.
 
What version are you running?

HotFix 10.0.5484
Issue #289065
Resolved issue where restore selections do not contain information from the backup,
after the backup completes
 
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