Need to uninstall Zonealarm

[Richter]

Somehow I set the ZAP password to something I cannot remember, can anybody think of a way to uninstall it? add/remove even in safe mode asks for the password.

I was thinking about just doing a full XP re-install because it hasn't been done in ages and wouldn't hurt but I am feeling really lazy and I have other things to do today other than messing with the kids computer all day.

any help would be MUCH appreciated and would save me some time.

_tj

Using XP Pro and ZoneAlarm v6.5.731

 

[Captante]

Format c: /u ?

Seriously, the password has to be stored somwhere on your HD but it may be encrypted in which case your screwed ... I suggest you head over to the Zone-Alarm support forum & look for the answer there.

 

[John]

http://www.nohold.net/noHoldCust25/Prod_1/Articles55646/removePW.html

Summary:

If you have a password problem or can't remember your password, the ONLY way to remove a ZoneAlarm password that is forgotten, corrupted, or will not work is to remove the database files associated with TrueVector, as follows:

Please note that this will remove your program permissions and Trusted Zone settings (so you may want to make note of them, or make a backup in version 4 or later).

1. Reboot your system into either Safe Mode or to a Command Prompt. The method is determined by your OS, but most systems will boot into Safe Mode by either pressing F8 at the beep or holding the CTRL key during boot-up.
For more information on rebooting your specific system in Safe Mode, click Start, then Help. Click the Search tab, and type in ?Safe Mode.? Double-click ?Start Windows in Safe Mode? for the instructions. Open the Internet Logs directory (in 9x/ME this will be ?c:\windows\internet logs?, in NT/2000 it will be c:\winnt\internet logs, in Windows XP it could be either of these folders).
2. Delete all files that have the extensions .RDB, .LDB, or TMP.
3. Empty your Recycle Bin.
4. REBOOT

If you are running Windows NT and cannot delete these files, try the following from an Administrative account:

If you do not know how to do any of the following steps, click Start > Help for more information. The following works only for ZoneAlarm products version 3 and lower.

1. Search for vsmon.exe and rename the file. REMEMBER what you changed it to!
2. Shut down ZoneAlarm. It doesn't matter if there's a password on it or not.
3. Reboot.
4. Delete the files in the Internet Logs directory as directed above
5. Change the renamed file back to vsmon.exe.

 

[Richter]

Originally posted by: John
http://www.nohold.net/noHoldCust25/Prod_1/Articles55646/removePW.html

Summary:

Open the Internet Logs directory (in 9x/ME this will be ?c:\windows\internet logs?, in NT/2000 it will be c:\winnt\internet logs, in Windows XP it could be either of these folders).
2. Delete all files that have the extensions .RDB, .LDB, or TMP.

this did the trick, thanks.