- Jun 24, 2004
- 15,628
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I'll try to keep this as short as possible by cutting down on the backstory.
My sister in law is switching away from Sprint and onto Verizon. Her mom was a current Verizon customer on an individual plan, and a week ago (before the new shared data plans hit) she bought an iPhone for the SIL and activated it.
The SIL didn't actually get the phone until this past weekend, at which point she wanted to port her old Sprint number. Thing is, I am the primary account holder on the Sprint account with her phone. But instead of Verizon calling me directly, they had HER call me and ask for my account number and password. I didn't know they needed the password to my online account; I assumed they'd want my account PIN so I gave her that. When they entered it in, the port didn't go through, and now neither her old Sprint phone nor her new Verizon iPhone is working.
Furthermore, they gave her an extra runaround by 1) saying they couldn't try the port again for at least two days, 2) telling her they'd have to cancel her line and start a new one for some unknown reason, and 3) railroading her onto a new shared data plan, which is a worse deal for them because her employee discount applies to a smaller portion of the bill.
It sounds to me like they're just incompetent. I'm planning on going to a Verizon store with her sometime this week and acting as her advocate. Hopefully the port will go through successfully if I'm there. But I'm not sure if there's anything I can do to get them on the old plan. I know they want to kick as many people onto them as possible because they're a worse deal for almost everyone, but it's ridiculous that THEIR mistake in porting should cause them to mess with their existing plan. After all, the iPhone was activated somewhere around the 25th of June.
Anyone have any advice for what I should do?
My sister in law is switching away from Sprint and onto Verizon. Her mom was a current Verizon customer on an individual plan, and a week ago (before the new shared data plans hit) she bought an iPhone for the SIL and activated it.
The SIL didn't actually get the phone until this past weekend, at which point she wanted to port her old Sprint number. Thing is, I am the primary account holder on the Sprint account with her phone. But instead of Verizon calling me directly, they had HER call me and ask for my account number and password. I didn't know they needed the password to my online account; I assumed they'd want my account PIN so I gave her that. When they entered it in, the port didn't go through, and now neither her old Sprint phone nor her new Verizon iPhone is working.
Furthermore, they gave her an extra runaround by 1) saying they couldn't try the port again for at least two days, 2) telling her they'd have to cancel her line and start a new one for some unknown reason, and 3) railroading her onto a new shared data plan, which is a worse deal for them because her employee discount applies to a smaller portion of the bill.
It sounds to me like they're just incompetent. I'm planning on going to a Verizon store with her sometime this week and acting as her advocate. Hopefully the port will go through successfully if I'm there. But I'm not sure if there's anything I can do to get them on the old plan. I know they want to kick as many people onto them as possible because they're a worse deal for almost everyone, but it's ridiculous that THEIR mistake in porting should cause them to mess with their existing plan. After all, the iPhone was activated somewhere around the 25th of June.
Anyone have any advice for what I should do?
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