Need suggestions on how to deal with AT&T

[Dari]

My friend lost her phone last week. She promptly went to an AT&T store to report the phone lost and have the service suspended. She found the phone the very next day and called AT&T to have the service restored. They said it would take 2 hours. 3 days later the service still wasn't restored so I called them and repeated the story. They said the service had been cancelled and they would need to do a credit check to restart it. I refused, telling them we suspended the service, not had it cancelled. The CS rep agreed that the error was on AT&T's part. She said they would work on it. Two days later the service was up and running again. However, someone called today to get some feedback on our experience. I asked if they did the credit check and the gentleman said yes. I told him that we never gave the approval for a credit check. He said he would investigate and call back.

Is it possible for them to "undo" the credit check? If not, what recourse can be taken considering they did the credit check without anyone's approval?

 

[amdhunter]

Originally posted by: Dari
My friend lost her phone last week. She promptly went to an AT&T store to report the phone lost and have the service suspended. She found the phone the very next day and called AT&T to have the service restored. They said it would take 2 hours. 3 days later the service still wasn't restored so I called them and repeated the story. They said the service had been cancelled and they would need to do a credit check to restart it. I refused, telling them we suspended the service, not had it cancelled. The CS rep agreed that the error was on AT&T's part. She said they would work on it. Two days later the service was up and running again. However, someone called today to get some feedback on our experience. I asked if they did the credit check and the gentleman said yes. I told him that we never gave the approval for a credit check. He said he would investigate and call back.

Is it possible for them to "undo" the credit check? If not, what recourse can be taken considering they did the credit check without anyone's approval?

Nope, they can't undo it. You friends credit score has just dropped by 4 points. Congrats.

 

[Legendary]

As long as you don't have credit inquiries every single month I don't think it will be an issue.
Likely they can get it removed from your credit report though.

 

[Evadman]

Wow, you have that big a problem with a credit check? Ouch.

 

[Dari]

Originally posted by: Evadman
Wow, you have that big a problem with a credit check? Ouch.

Yes, I still value privacy highly.

 

[Chryso]

Have you tried getting over it?
HTH

 

[Dari]

Originally posted by: Chryso
Have you tried getting over it?
HTH

Nah, I have something called integrity. You should get some.

 

[spidey07]

You agreed to them being able to do a check when you signed up. It would fall under that. And it's really no big deal and not something to even have a thought about.

 

[Pegun]

I believe your contract with AT&T states they can carry out a credit check without your permission. Privacy after signing a contract is a moot point. Sorry.

 

[2Xtreme21]

It wasn't even you they did a credit check on!

Regardless, bullshit what AT&T did.

 

[Pegun]

I believe your contract with AT&T states they can carry out a credit check without your permission. Privacy after signing a contract is a moot point. Sorry.

Edit: Double post time warp

 

[AnonymouseUser]

No contract pre-paid ftmfw. Of course, if you live with the phone attached to your ear that can be pretty pricey.

 

[bigrash]

Originally posted by: Chryso
Have you tried getting over it?
HTH

hahaha.

 

[alkemyst]

Originally posted by: bigrash

Originally posted by: Chryso
Have you tried getting over it?
HTH

hahaha.

lol

next thing you know we will hear this 'friend' lost their phone again and since AT&T didn't cancel it they are hit will all these random charges.


Is this a parody post?

 

[alkemyst]

also credit check aside, I'd be more concerned at AT&T talking to anyone, but me or someone on the account....

 

[EagleKeeper]

Originally posted by: alkemyst
also credit check aside, I'd be more concerned at AT&T talking to anyone, but me or someone on the account....

Unless permission was given at the time the phone was reported that AT&T could talk to a third person



Or Dari is on th eaccount

 

[ElFenix]

soft pull like that isn't going to do squat to a credit report

 

[Dari]

Originally posted by: Common Courtesy

Originally posted by: alkemyst
also credit check aside, I'd be more concerned at AT&T talking to anyone, but me or someone on the account....

Unless permission was given at the time the phone was reported that AT&T could talk to a third person



Or Dari is on th eaccount

I was given permission because she did not have another phone.

 

[zoiks]

Originally posted by: Dari

Originally posted by: Evadman
Wow, you have that big a problem with a credit check? Ouch.

Yes, I still value privacy highly.

Same here. I had my BofA credit card reported as lost. They sent me a new one but not after checking my credit. WTF?

 

[alkemyst]

Originally posted by: Dari

Originally posted by: Common Courtesy

Originally posted by: alkemyst
also credit check aside, I'd be more concerned at AT&T talking to anyone, but me or someone on the account....

Unless permission was given at the time the phone was reported that AT&T could talk to a third person



Or Dari is on th eaccount

I was given permission because she did not have another phone.

That's pretty good...my wife is japanese so I deal with these kinds of things all day and in the end I am paying it. They usually need the customer online or you on the account. Most don't care to take 'additions' that can make account changes.

 

[alkemyst]

Originally posted by: zoiks

Originally posted by: Dari

Originally posted by: Evadman
Wow, you have that big a problem with a credit check? Ouch.

Yes, I still value privacy highly.

Same here. I had my BofA credit card reported as lost. They sent me a new one but not after checking my credit. WTF?

you lost a CC and you fault them for seeing how your credit is?

Poor fuckers regularly have friends steal their cards...

 

[MotF Bane]

Anybody else read this as "Need suggestions on how to deal with ATOT"?

 

[Muadib]

Originally posted by: Dari

Originally posted by: Chryso
Have you tried getting over it?
HTH

Nah, I have something called integrity. You should get some.

WTF does integrity have to do with this?? Clearly neither you or your friend read the agreement she signed. I guarantee you that if you did, that you would have seen the words "subject to credit approval" written on it. It's usually in the first paragraph. If she signed it, then that's all AT&T needs. Getting over it, is your only recourse.

You should do your friend a favor, and introduce her to the at&t webpage. It allows you suspend & reactivate the phone from there. That way, she will be ready for the next time.

 

[shortylickens]

Originally posted by: Dari

Originally posted by: Chryso
Have you tried getting over it?
HTH

Nah, I have something called integrity. You should get some.

Does your integrity extend to the business contracts you enter?

 

[Dari]

Originally posted by: Muadib

Originally posted by: Dari

Originally posted by: Chryso
Have you tried getting over it?
HTH

Nah, I have something called integrity. You should get some.

WTF does integrity have to do with this?? Clearly neither you or your friend read the agreement she signed. I guarantee you that if you did, that you would have seen the words "subject to credit approval" written on it. It's usually in the first paragraph. If she signed it, then that's all AT&T needs. Getting over it, is your only recourse.

You should do your friend a favor, and introduce her to the at&t webpage. It allows you suspend & reactivate the phone from there. That way, she will be ready for the next time.

Does the credit check extend to reactivating a suspended account?