Howdy all.
I am looking for a little help. I have ordered from ZZF about 3 times now, and everything was great. The speed, price, service. So I recommended them to my buddy. He went ahead and ordered an AGP card for a system without first verifying if the system supported it. Of course, it did not (his fault). So he goes to retun this unopened card to ZZF, and at first they will not allow him to return it, but then say they will for a 25% restocking fee. Apparently the CSR he talked to told him that "they will not consider giving him ZZF credit for the full or partial purchase price".
My buddy is about to drop 1200 on these guys for a system, and it seems they cannot care less.
I read the return policy here:
http://www.zipzoomfly.com/jsp/Service/Return.jsp
One, I am not even seeing where a 25% return comes into play (which would be about $75 -ouch). Second, the only place I see where he should not be able to return it is here.
CDR/RW Media | Digital Camera & Accessories | DVD-RAM/RW | Open-Box Products | Opened DVD-R/RAM/RW Media | Opened Software | Printer & Accessories | Projectors/
Lamps & Accessories | Refurbished Products | Server & Server related products |
Handhelds/PDAs | Special Order Items
* NO REFUNDS are accepted for any items in these categories.
* Products that are defective can only be returned for repair/replacement.
* Arrangement for a return must be made within 30 days from the date the item is shipped.
* All returns must also follow the return procedures mentioned in the 30 day return period section
He is going to email me his invoice so I can get a better look at this situation. The only thing I can think of is that the card may be a soecial order item. I would consider my friend to be resonable and friendly, and he would even accept the 15% restock if they offered, but we are calling bs on the 25%. Add to that waiting on hold for 40 minutes, and having a rep put him back on hold for another 10 after a minute into the phone call.
Are there any other avenues I can look into, or is my best bet to call in and get past the level one rep so we can haggle a bit? Do any reps frequent these forums?
If there is a more appropriate forum to place this in, I will gladly move it.
Thanks for your assistance.
Redfoot
I am looking for a little help. I have ordered from ZZF about 3 times now, and everything was great. The speed, price, service. So I recommended them to my buddy. He went ahead and ordered an AGP card for a system without first verifying if the system supported it. Of course, it did not (his fault). So he goes to retun this unopened card to ZZF, and at first they will not allow him to return it, but then say they will for a 25% restocking fee. Apparently the CSR he talked to told him that "they will not consider giving him ZZF credit for the full or partial purchase price".
My buddy is about to drop 1200 on these guys for a system, and it seems they cannot care less.
I read the return policy here:
http://www.zipzoomfly.com/jsp/Service/Return.jsp
One, I am not even seeing where a 25% return comes into play (which would be about $75 -ouch). Second, the only place I see where he should not be able to return it is here.
CDR/RW Media | Digital Camera & Accessories | DVD-RAM/RW | Open-Box Products | Opened DVD-R/RAM/RW Media | Opened Software | Printer & Accessories | Projectors/
Lamps & Accessories | Refurbished Products | Server & Server related products |
Handhelds/PDAs | Special Order Items
* NO REFUNDS are accepted for any items in these categories.
* Products that are defective can only be returned for repair/replacement.
* Arrangement for a return must be made within 30 days from the date the item is shipped.
* All returns must also follow the return procedures mentioned in the 30 day return period section
He is going to email me his invoice so I can get a better look at this situation. The only thing I can think of is that the card may be a soecial order item. I would consider my friend to be resonable and friendly, and he would even accept the 15% restock if they offered, but we are calling bs on the 25%. Add to that waiting on hold for 40 minutes, and having a rep put him back on hold for another 10 after a minute into the phone call.
Are there any other avenues I can look into, or is my best bet to call in and get past the level one rep so we can haggle a bit? Do any reps frequent these forums?
If there is a more appropriate forum to place this in, I will gladly move it.
Thanks for your assistance.
Redfoot
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