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Need some software suggestions

jimbob200521

jimbob200521

Diamond Member
Is there any free/open source/cheap software out there that would let us run our own forum or online database? We have the server power to do it, so all we need is the software.

We're basically looking to set up either a database and/or a forum for customer support, but are at a loss as to what software could do this. As far as price is concerned, free is prefered, but paying for the software is not out of the question. Any help would be greatly appreciated.
 
What exactly do you mean by "customer support"?

Do you mean a database of FAQs, troubleshooting tips, etc to be used by a customer directly?

Or do you mean a database and application that can accept customer support requests, assign them a ticket number, and then update the customer when the ticket is resolved?
 
Originally posted by: MathMan
What exactly do you mean by "customer support"?

Do you mean a database of FAQs, troubleshooting tips, etc to be used by a customer directly?

Or do you mean a database and application that can accept customer support requests, assign them a ticket number, and then update the customer when the ticket is resolved?
Click to expand...

Basically a database of FAQs, troubleshooting tips that can be used directly by the customer, but were also considering setting up a forum as well for the customer to post in with there problems.

This will also be used by our tech support staff as well when customers call in to us.
 
im confused to what you mean by "free online database".

you can setup an online database for free if you have web servers, a web site, sql databases, and some html/php knowledge.

are you looking for some type of web software that will just already have all of the php, html, and sql stuff done for you?
 
it sounds like you want a forum (like phpBB) and a news content management system , like phpNuke
if you combine those 2 things, i think you'll have what you want

you can install php on any linux/windows server and then install phpBB and phpNuke
 
Originally posted by: FoBoT
it sounds like you want a forum (like phpBB) and a news content management system , like phpNuke
if you combine those 2 things, i think you'll have what you want

you can install php on any linux/windows server and then install phpBB and phpNuke
Click to expand...

Do you need to install php in order to use phpbb and phpnuke?
 
yeah, that is why "php" is in the name, they run on php
and they require mySQL databases, so you need mySQL installed also
 
Originally posted by: purbeast0
im confused to what you mean by "free online database".

you can setup an online database for free if you have web servers, a web site, sql databases, and some html/php knowledge.

are you looking for some type of web software that will just already have all of the php, html, and sql stuff done for you?
Click to expand...

For the free online database, all that needs to be is a list of FAQ's or something similar which the customer can browse and try to find a solution for there problems before they call us.

As for the rest, a forum or something similar would probably work, all that needs to do is just allow customers to either submit or post a question and then we can get back to them.

Simplicity is prefered here (all this in one package) but not required.
 
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