Need some outside the box help

[Pliablemoose]

My connection goes to crap every night between 5-7pm, the SBC tech dudes are stumped & are talking about my problem being one of the ones they talk about in hushed tones during breaks.

They can see my line go from error free to errors in the 5 digit range when it starts to time out on me. I've had the SBC line guy to my house 3 times now, line checks out, only problem is, they quit at 5 pm, and my problems start after they go home.

The guy I talked to tonight was mentioning a similar problem they had in Chicago where they took down the power grid to isolate the interterence to a TV that was screwing up an entire subdivision's DSL line, and SBC replaced the guys TV to solve the problem...

Line is crap now, it's taken me 4 times to post this...

I've upgraded the "modem", made no difference, remove the router for troubleshooting with SBC, no difference.

 

[skyking]

All you can do is troubleshoot it from the demarc box to the modem. have you tried a fresh line run from the demarc to the modem?
You already replaced the modem, and the problem persisted unchanged.
I would suggest changing ISPs, seriously.

 

[Pliablemoose]

Originally posted by: skyking
All you can do is troubleshoot it from the demarc box to the modem. have you tried a fresh line run from the demarc to the modem?
You already replaced the modem, and the problem persisted unchanged.
I would suggest changing ISPs, seriously.

Aside from dial up, (which looks better & better every day), SBC is the only game in town.

Charter says they'll be rolling out this fall with cable, I'll be one of the first subscribers, ditching SBC DSL & phone service as fast as I can...

 

[RebateMonger]

You said "Outside the box":

Set your clock ahead twelve hours. That way, the bad connection will occur between 5-7 am, when you're probably asleep or getting ready for work and don't need the Internet anyway.

No need to thank me. 😉

 

[GeekDrew]

I would venture to guess that it *is* a power problem, as I believe that 5-7pm is when power consumption is peak. Have you tried shutting down (including shutting down the circuit breakers) for *EVERYTHING* in your house, except for your DSL modem and computer, to see if it works?

SBC is being lazy if they can't even narrow down where the problem is occurring. They should test your connection at the Remote Terminal and every splice/patch/switch between it and your house. Once they know *where* it's happening, they can figure out *what* is causing it.