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Need some help with word on a 98SE dell machine

S

stuman19

Senior member
This guys Dell computer doesn't seem to want to run Word 2000. He has Windows 98SE. Word simply hangs when it gets to the initial screen but doesn't go any further and locks up the entire computer. I wanted to try to fix it without reformatting and reinstalling Windows. Here is what I tried:

1. Reinstallation of Works Suite (Includes word)
2. Opening it in Safe Mode
3. Windows Update (He's up to date)
4. Did a Dell restore but not the one that formats the hard drive.
**When I tried the dell restore w/o the format it opened up word and worked fine. I thought everything was working at that point, so I then opened AOL for him (He uses it in cordination with his broadband service) After that we tried opening up one of his saved word documents on a disk and thats when Word hanged once again freezing the entire computer. **
5. When I try a scandisk it simply keeps restarting on me.

The only other thing I can think of doing is to reformat using the Dell restore CD and start over from scratch. Does AOL have the favorites stored on their end or are they stored somewhere in his computer? If so, where are they saved so I can back everything AOL related? He uses the address book and everything with AOL. He likes the AOL interface (Go figure) but doesn't use the AOL service. Please someone provide some kind of suggestion. Thank you!

Stu
Sorry for the long post.
 
you might try to do a backup of his files and settings and then reformat and reinstall windows. with aol installed you may be forces to find the address book etc and manualy copy these and other settings to a cd or floppy. im not sure though as i have religously stayed away from aol
good luck
 
you may have to copy/paste manualy to save it aol sucks thats for sure might email their tech support or look online at oal.com under changing to a new computer how do i transfer stuff?
if the guy is a subscriber then im sure aol stores his config online but as he is not a subscriber i would just copy the entire aol directory to a cd and try to use that as a restore medium
good luck and be as pateint as you can
 
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