Need some help, System Shutting Off

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K

KDrago

Junior Member
Jan 21, 2014
12
0
0
Not sure if its my new Video Card or my PSU or something else.
So I just upgraded to the GTX 780Ti last week. I was upgrading from 2 GTX 660's running in SLI. The big issue thats happening, is that the system will suddenly turn off while playing Planetside 2.

My system:
Asus Maximus V Motherboard.
16 GB RAM G.Skill Ares Series (1866)
i7-3770k CPU with Corsair contained liquid cooling.
OCZ Fatal1ty 1000W PSU.
and the GTX 780Ti MSI Twin Frozer edition

It know its suppose to be fairly common, but I am not sure if I just didn't notice it before, but I also get coil whine from my PSU after installing the 780Ti. the pitch will often change as I move my curser around the screen while in game. More noticeable while in menu's or interaction screens.(Skyrim - with lots of mods).

Planetside 2 is the only game I have noticed a complete shutoff , and its usually (but not limited to) when I have just been killed and am about to go to the respawn select screen but doesn't make it that far. I am assuming it crashes here because my toon is usually surrounded by massive amounts of shrapnal or trapped in a fireball or something, so the GPU is under higher load.

So! Does anyone have any idea if its my PSU or my new Graphics card?

I already contacted OCZ about an RMA on the PSU, but apparently I am boned right now since OCZ went bankrupt and was bought up by Toshiba.

So I just want to know if I need to look for a new PSU really...


OCZ Response
----------------------------------------------
Unfortunately, we cannot process RMA requests at this time. OCZ has recently been purchased by Toshiba. During this transition, certain department activities have been temporarily suspended. We are currently transitioning the power supply department and unfortunately, we cannot process PSU RMA requests at this time. We apologize for the inconvenience. Normal RMA procedure should resume soon. We appreciate your patience in this matter.

We will contact you when the transition is complete and your request can be processed.
----------------------------------------------
 
G

gammaray

Senior member
Jul 30, 2006
859
17
81
more details pls, system turn off, your computer reboots or the game crashes to desktop?

if your psu was fine with 2 gtx660 then i don't see how 1 gtx780 would cause wattage problems.

if your computer is OCed, bring it back to default until you find the issue. more than that, you can check your psu with a multimeter to see if it's working good. Otherwise bring it to a repair shop and have it tested...

when i need to test a graphic card for artifacts, i use another pc (if you have another) or bring your 780 to a friend and try it in his pc.

also, you could try another pci-e lane for your video card on the mobo, just to make sure.

Finding problems is annoying but you have to try and test things by the most obvious until you find the culprit.
 
K

KDrago

Junior Member
Jan 21, 2014
12
0
0
Thanks for the response.

The system does not "shutdown". It literally looses power abruptly, turning the entire system dark. Even the red light on the motherboard that normally stays lit (as long as power is going to the mo board) is off. After about 3 - 5 seconds, (just long enough for you to look and give your box a scornful look) it turns back on on its own. It proceeds to boot itself normally though I do get the option to start windows in safe mode as it reboots.

All my components are at stock speeds except for the 780's that are factory over clocked.

I have no other tower pc's to test the card on. I may try and put the card in another PCI-E slot

I may also try researching how to use the multimeter...
 
Puffnstuff

Puffnstuff

Lifer
Mar 9, 2005
16,187
4,871
136
I feel your pain as I'm going through a similar experience with my corsair hx1000. I had to dial back my mb settings until I can get a replacement. I'll probably go back to enermax which has been the most reliable brand of ps for me. With my settings at normal everytime I tried to play a game or run a benchmark once my power draw went north of 730w my system would crap out and reboot plus I was having random power related reboots. Dialing it back to stock has cut the draw enough for me to play games until I can get a replacement. No more corsair ps's for me.
 
BonzaiDuck

BonzaiDuck

Lifer
Jun 30, 2004
16,327
1,887
126
This could be a PSU problem, but I was sure OCZ had been making good PSUs.

I just want you to know about my own mistake recently. I was troubleshooting a similar problem, and changing certain factors seemed to suggest it was RAM. I replaced a 4x4 with a 2x8GB set -- needlessly. I love the new RAM, but for someone fiddling with these computers for 30 years, I felt pretty stupid.

I, too, am running a GeForce card -- an older 570 GTX. It's likely that I've so far updated the drivers three or four times. Apparently, the third time left me with occasional random resets or less frequent BSODs, every several days or once a week.

This is not the same load situation as yours. But maybe you need to uninstall the old NVidia drivers after downloading the latest, and then install the latter.

Check your system Event Log for Event ID 41. OF COURSE!. . . it would show those, if your machine is doing what it's doing. A few more days, and I'll know for absolute certainty that the driver update has solved my problem, but the system has been rock-stable under demanding usage for five days now, and shows no sign of instability.
 
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MaxFusion16

Golden Member
Dec 21, 2001
1,512
1
0
you are triggering ocp dude, is this a single rail or multi rail psu? if it's multi-rail, make sure you are not overloading a single rail, spread the gpu load across 2 rails if possible.
 
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brandonb

Diamond Member
Oct 17, 2006
3,731
2
0
I have a friend who was experiencing similar problems, and it ended up being the power supply.
 
BonzaiDuck

BonzaiDuck

Lifer
Jun 30, 2004
16,327
1,887
126
brandonb said:
I have a friend who was experiencing similar problems, and it ended up being the power supply.
Click to expand...

It very well could be the PSU. Also, per another poster -- is there nothing sacred anymore? I thought OCZ bought PCP&C. Now it's Toshiba? Next thing you know, my Seasonics will be made by Thermaltake. What next?

But it doesn't hurt to do a clean driver install. Like I said, I had similar symptoms with my rig and NVidia graphics.

Because of that, I have two threads languishing under CPUs&OVerclocking, maybe Memory or here. After updating my drivers and throwing everything I could at my rig, it's going strong without a hitch or a glitch so far five days, 24/7. If it goes two weeks, I say -- 99% confident it was the video driver. I'm already very optimistic. Once I'm 99.99999% confident, I'll post to those other threads . . .
 
R

rgallant

Golden Member
Apr 14, 2007
1,361
11
81
try to reset the mb bios [up date to 1903] for new cards ,I had to cold boot 3 times going to 780 sli before mb and win 7 felt happy.

but check your sound drivers or update and set up windows sound.

not sure what made me check but the 8 nv hdmi play back devices reinstalled with the new cards , also moving to a display port cable win7 made my sa850 monitor a playback device also er it has no speakers .
my sb was still the default playback device but one time win 7 changed to no default play back sound device and would bsod at idle.

your crash happens with lots of sound going on so maybe clean up those devices [nv hdmi] in device manager. can't hurt

There's a higher level of disabling where you can automatically disable all 4 HD audio devices at once.

Switch your Devices Manager view to "Devices by Connection". Go into "ACPI (x86 or x64) based PC" then "Microsoft ACPI-Compliant System". Go into "PCI bus" and locate the PCI-E port that shows a "High Definition Audio Controller" and the card you're using. Disable the "High Definition Audio Controller" and it will disable the 4 HD audio devices as well.
http://forums.evga.com/tm.aspx?m=586183
 
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K

KDrago

Junior Member
Jan 21, 2014
12
0
0
rgallant said:
Switch your Devices Manager view to "Devices by Connection". Go into "ACPI (x86 or x64) based PC" then "Microsoft ACPI-Compliant System". Go into "PCI bus" and locate the PCI-E port that shows a "High Definition Audio Controller" and the card you're using. Disable the "High Definition Audio Controller" and it will disable the 4 HD audio devices as well.
http://forums.evga.com/tm.aspx?m=586183
Click to expand...

Tried this, and I just finished a rather decent session. I need to restore my optimal system settings before I can be sure, but I will keep my fingers crossed.
 
R

rgallant

Golden Member
Apr 14, 2007
1,361
11
81
it was along shot but having my monitor as a play back device had me thinking win x still has sound plug and play issues.

one other thing , do you have the molex plugged in at the bottom of the mb for the extra power for the pci-e slots ?
many people can't plug it in if they install a long psu first , even with one card you should plug it in [rog forum backs this up] if it's not.
 
K

KDrago

Junior Member
Jan 21, 2014
12
0
0
rgallant said:
it was along shot but having my monitor as a play back device had me thinking win x still has sound plug and play issues.

one other thing , do you have the molex plugged in at the bottom of the mb for the extra power for the pci-e slots ?
many people can't plug it in if they install a long psu first , even with one card you should plug it in [rog forum backs this up] if it's not.
Click to expand...


The molex was connected. I output through HDMI and a HDTV. My playback device is a set of USB headphones but I know the sound on the TV will output if I let it.

What clued me in was that I did have the two SLI cards in there previously, and I saw that my output devises still had 3 different HDMI outputs listed. So obviously the drivers were not clearing out.

I am about to go play with it for a bit and see if I can break it again =)

thanks for the help.
 
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