Need some help - Only 2gb out of 4gb showing

[Mitwang]

Just built my new rig:
Gigabyte EP35-DS3L
E8400
G.Skill 4gb (2x2) ddr2 800


BIOS only sees 2gb.

Reset CMOS, reseated the sticks, set the timings manually, nothing helps.

Any suggestions?

 

[Cutthroat]

Download CPU-Z, check the SPD tab. Go through each slot in the drop down memory to see what is installed.

 

[Mitwang]

Slot 1 and 3 both have 1gb sticks of G.Skill F2-8500CL5-1GBPK

So, did I get screwed by G.Skill then? Because the sticks' labels say 2gb each.

 

[JackMDS]

http://support.microsoft.com/kb/929605

 

[Cutthroat]

That's what I thought. Are you sure you didn't purchase the wrong item? You should check your invoice. If you did receive the wrong item, or it was mis-packaged you should be able to exchange it with the retailer.

 

[Mitwang]

Originally posted by: Cutthroat
That's what I thought. Are you sure you didn't purchase the wrong item? You should check your invoice. If you did receive the wrong item, or it was mis-packaged you should be able to exchange it with the retailer.

Must have been a mess up at G.Skill. The sticks' labels say 2gb on them and the box says 4gb total.

 

[Cutthroat]

Time to call G-Skill.

Their support is apparently quite good, I think it will be quick and relatively painless.

Good luck.

 

[Mitwang]

Just had to give em my info and now they're sending the new sticks out. They didn't mention anything about returning the old pair though.