Need some advice for wiring a hotel with internet access...

chiwawa626

Lifer
Aug 15, 2000
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My uncle manages a 52 room hotel and is planning on wiring it for eathernet access. The line isnt a problem, but planning the network is what im worrying about. I was thinking about getting some kind of router and haveing 3 switches each 24 port. So the router will be placed in one location (telephone room) and the switches will be placed in 3 storage rooms in the hotel where wires from each room will come in thru the attic. Im guessing for wiring well use CAT5e, and for a router something like 6-8 ports...and for the switches 24 port like i said. What brand equipment should i go for and what model? I was thinking netgear for the router and what about the switches? Ive seen switches from dell starting at 200 and ive seen switches for 800. The main traffic on this network will be just basic email/web-browsing.

Please reccomend me some equipment and lmk if more info is required.....thankyou :)
 

Tallgeese

Diamond Member
Feb 26, 2001
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<< Please reccomend me some equipment >>

Really, the first issue that matters in answering your question is:
Will this be a professional wiring job or not?

As in: Is your uncle gonna be charging customers for 'Net access?
If so: Who helps them get configured to the network?
And: are you worried about people damaging network drops in the rooms?

Personally, in this kinda setup, wireless makes a lot of sense.
Mainly, because there is nothing physical to get ripped out of the wall.
Don't think it'll be a problem? My pal who's high up in central networking at a major SE University said that no less than HALF the physical drops in the dorm rooms at initial install were completely DESTROYED the first semester alone.

Your uncle might even be interested in hooking up with the folks from Boingo
 

chiwawa626

Lifer
Aug 15, 2000
12,013
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Well the wiring is going to be run by an electrition and will be pretty good work. As far as charging customers for access im not sure, but i belive it will be free so no need in managing who gets on or not. In each room we will have jacks for eathernet and customers can borrow cables from the office. Most of the customers are business so we are not woried about wear and tear, most people are gentel. My dad also manages a hotel and my couzin and i wired 20 rooms and hooked em up for broadband, id say its been about 6 months and not a single prob with wiring. As for support the front desk people will be trained to give enough support as to use a vcr, only people who know for the most part know what they are doing will be using the internet anyways with their laptops. As for wireless, its a bad idea, you have no idea how evil customers are when it comes to borowing and returning things, such as wireless nic cards. Weve seen the wiring method work great in all the hotels that have had it with no problems at all. As for getting a networking contractor to wire the place...we can save $20,000+ doing it this way with not much diffrence. Weve gotten estimates for wiring and equipment, A few places were 20,000 for equipment and pulling wires is a lot more.
 

Mday

Lifer
Oct 14, 1999
18,647
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The thing about wireless is that they bring their own wireless units, you just provide the "gateway." Providing customers with a wireless device is just foolish unless you require them to place a deposit along with a cost of rental for the device.

anyway, you can go with about any brand you can find in compusa. no need for cisco. if you want cheap, dlink works fine. Linksys or netgear is fine as well. 3com and intel if you want better ones, but they are not really needed. If you want to spend the money, and want to really have the network managed, get a managed switch (these cost hundreds) but let you have real control on the network.

plan for how many jacks you will have in each room. Get enough to cover the jacks, with a few extra I suppose. hmmm... the hotel is going to require a tech person. And make sure the router you get support the MAXIMUM number of computers (worst case) that will exist in the network. These broadband dealies generally support over 200 computers.

pulling wires is hard work ;-) wireless is going to be the most painless. though you need several of these since the range is only a few hundred feet at best.
 

JustinLerner

Senior member
Mar 15, 2002
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Pulling cables in decent facilities is not difficult. I've pulled cables in the most difficult and older buildings some 30 feet over showrooms with fixed plaster and concrete ceilings, which though not fun provided a fixed and reliable solution where wireless would have problems between floors.

Potential problems with wiring and related equipment if not protected properly:
janitors and cleaning personnel may damage items in 'closets'; rats and other creatures may eventually infiltrate and cause problems with wiring; hotel guests and residents may accidently plug in the wrong type of equipment and damage the hotel equipment, either accidently or purposefully -- i.e. like plugging in a TDR to your Ethernet jacks (extremely unlikely, but still possible). What other issues can pop up? Probably just about anything from a child jamming gum into an outlet to someone 'jumping the Ethernet jack connection to a PBX phone jack' a simple RJ11 phonecord for some unknown reason.
These things can happen, but are not likely if certain precautions are adapted. Like purchasing and installing protective metal enclosures for equipment, UPSes, and cabling at all points of entry and paths in wiring closets; ensuring caustic chemicals like chlorine are not stored near or used in any adjacent closets where ventilation is shared; using dedicated conduit for your cables; using special protective cover plates in rooms for termination jacks and special faceplates (no keystones) so customers can't remove and play with wiring; highly visible and permanent labeling of different jack types; and the list goes on.

That said, physical wiring is still the most reliable, most secure (when you control access), easiest to maintain. Customers will most like have Ethernet adapters available if they have laptops because while wireless adapters of various kinds abound (many customers are sure to have these) many more are still likely to use Ethernet adapters while many older wireless cards are not intercompatible with current wireless standards and access points.

I think you should get a good router (Bay is fine, so is Cisco), one that can easily support at least 64 private networks or subnets via built-in DHCP server, to ensure that customers/rooms are isolated, one that can drop traffic or any TCP/UDP/IP requests between networks; and one that can isolate all traffic on each network so that it is routed only to the internet. This will help alleviate the occasional mischievious occupant from causing 'prank' problems with other customers connections. I would ensure switches have full backplane bandwidth for all ports and I would seriously consider using more expensive switches which can optionally use future optical connectors modules (Gigabit or otherwise) for interconnection to the router for future electrical isolation. (Some electrical circuits, especially in industrial areas can have extra voltages and noise. The larger the facility, the more electrical circuits in use. Isolation of circuits and installation of isolated ground circuits for wiring/equipment closets is smart.) The same number of optional optical modules (no less than 3 if using 3 switches) should be available on the router you choose. Managed switches seem like a good idea, but I don't know if this is really necessary, and may actually cause more managment problems in the future. However, buying anything with any optical module usually results in a managed switch. Some network monitor program should be used and dynamic bandwidth allocation could be implemented with the right type of equipment. In my opinion, technical or maintenance personnel are NOT needed if this network is setup correctly, this is only providing internet access. Providing a sheet to customers in room and/or at the front desk with basic instructions to set NIC's for DHCP and how and where to connect to Ethernet jacks is all that should be really needed. Disclaimers are common and notifications of limited or non-tech support should be detailed accordingly.

The only way you can ensure security of customers PCs and your system is by implementing your own equipment and security measures (like one Ethernet/shared Ethernet connection jack per room), not by allowing them to use their wireless cards for access (who knows, maybe they could use more than one with at least one in promiscuous mode and a sniffer program on your network.) Some people enjoy causing problems or 'testing' systems, and this type of problem is likely to occur in any system with multiple and different guests/users.
 

JustinLerner

Senior member
Mar 15, 2002
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<< Tallgeese
. . . Don't think it'll be a problem? My pal who's high up in central networking at a major SE University said that no less than HALF the physical drops in the dorm rooms at initial install were completely DESTROYED the first semester alone. . . .
>>

Hopefully the university is smart enough to make occupants financially responsible for damages. But then I guess some universities just spread the cost around or are recipients of nice state funding.
 

ScottMac

Moderator<br>Networking<br>Elite member
Mar 19, 2001
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There are a number of educational programs for Electricians in the proper installation and use of data cabling. Many are learning data cabling because it's a much smaller market.

I'd be more worried if it was a "phone guy." They're not used to pulling the more fragile cable, and some of the traditional short cuts that work for "phone wire" are damaging to the Data UTP (or would be out of spec).

FWIW

Scott
 

Tallgeese

Diamond Member
Feb 26, 2001
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<< nice state funding. >>

you gotta be kiddin me, right? what state is that? state of confusion? :confused:
Actually, those dorm nets are subsidized completely and entirely out of student fees, so if they wanna trash their in-room connections, it's really their prerogative, now isn't it?

Of course, once students were informed that fees would increase if the current rate of attrition continued, it was absolutely AMAZING how damage dropped to nearly infinitesimal levels.
 

Tallgeese

Diamond Member
Feb 26, 2001
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<< physical wiring is still the most reliable, most secure (when you control access), easiest to maintain. >>

not necessarily true in "public" areas.

<< Customers will most like have Ethernet adapters available if they have laptops because while wireless adapters of various kinds abound (many customers are sure to have these) many more are still likely to use Ethernet adapters while many older wireless cards are not intercompatible with current wireless standards and access points. >>

I disagree, considering the target market, which is gonna be mobile professionals and savvy mobile users in general. The interoperability of 802.11b equipment is excellent overall. Rather than just advertising "wireless", specify "802.11b" and folks will know what to expect.

<< The only way you can ensure security of customers PCs and your system is by implementing your own equipment and security measures (like one Ethernet/shared Ethernet connection jack per room) >>

How is this any type of security? And how would implementing wireless equipment NOT be their own equipment?

<< not by allowing them to use their wireless cards for access (who knows, maybe they could use more than one with at least one in promiscuous mode and a sniffer program on your network.) >>

couldn't someone just as easily run a sniffer on a shared Ethernet system like you mention?
 

JustinLerner

Senior member
Mar 15, 2002
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<< There are a number of educational programs for Electricians in the proper installation and use of data cabling. Many are learning data cabling because it's a much smaller market.

I'd be more worried if it was a "phone guy." They're not used to pulling the more fragile cable, and some of the traditional short cuts that work for "phone wire" are damaging to the Data UTP (or would be out of spec).

FWIW

Scott
>>

Actually very good points. I've seen more problems with 'telecom' personnel making data installations. In one case, I had to come in and connect a job that a 'phone company' did to all the contollers that were to be installed for the relocated system. The phone jocks actually ran cable to a patch panel, but numbered everything like a typical phone room, non-sequentially and without any pattern. Phone people love to 'tone things out' but this is not practical in a data environment.

You're also right about electicians. From what I've seen in the few hundred installations/relocations I've been a part of, electricians usually (on average) do better wiring work than most 'phone guy's'.
 

JustinLerner

Senior member
Mar 15, 2002
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<< physical wiring is still the most reliable, most secure (when you control access), easiest to maintain. >>

<<not necessarily true in "public" areas.
---I guess you're assuming that guests will have access to wiring/equipment closets and wiring paths in ceilings/walls and conduit? (I think conduit is NEC for hotels, even low voltage wiring.)


<< The only way you can ensure security of customers PCs and your system is by implementing your own equipment and security measures (like one Ethernet/shared Ethernet connection jack per room) >>

<<How is this any type of security? And how would implementing wireless equipment NOT be their own equipment?
---Oh sorry, my error in descriptive terminology. Should have said multiple Ethernet jacks, single connections via patch panel/wiring closet. Multiple wiring runs and jacks in the same room are for hotel convenience when rooms get remodeled or re-arranged.

I still think wireless offers less connectivity potential for most customers with laptops than wired Ethernet will.
 

Tallgeese

Diamond Member
Feb 26, 2001
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<< physical wiring is still the most reliable, most secure (when you control access), easiest to maintain.>>

<<not necessarily true in "public" areas.>>

<<---I guess you're assuming that guests will have access to wiring/equipment closets and wiring paths in ceilings/walls and conduit? (I think conduit is NEC for hotels, even low voltage wiring.)
>>

Not at all. Just assuming that they'll have access to end jacks, which will be the weakest link as far as availability and maintenance. Further, would all jacks be hot? If so, then how do you keep rogue users from just plugging in and going to town? If not, how is the enabling of ports managed, and the cost factored in to the project? The use of switches can mitigate the issue of sniffed traffic, but not completely. And honestly, is security of primary importance on this network? If you tell a guest, "Our guest network is secure (because you DEFINITELY don't want any internal systems directly connected in any way, shape, or form to the guest network)," and their system gets compromised/attacked/whatever by somebody or something--either in the hotel or not--the hotel may have made a verbal assurance, which could open them up for liability. I would take the same track as hotels do with valuables left in the room...not liable for anything and make no assurances.


<< The only way you can ensure security of customers PCs and your system is by implementing your own equipment and security measures (like one Ethernet/shared Ethernet connection jack per room)>>

<<How is this any type of security? And how would implementing wireless equipment NOT be their own equipment?>>

<<---Oh sorry, my error in descriptive terminology. Should have said multiple Ethernet jacks, single connections via patch panel/wiring closet. Multiple wiring runs and jacks in the same room are for hotel convenience when rooms get remodeled or re-arranged.
>>

As before...no one should ever directly connect a "public" network (the "guest" network) to a private network without some MAJOR security device in place (read: firewall). Even so, I'm still not understanding how wired is inherently more secure than wireless. If access control is a major issue for wireless (or wired, for that matter), use an auth server to implement unique accounts and passwords for guests. Regardless, from a cost perspective, the multiple runs of wiring cause extra cost in not only the wiring and assorted termination hardware itself, but also in patch panel capacity, switch/hub capacity, etc. Sounds like cost is a major issue here (or at least a potential showstopper), especially since it doesn't seem like they plan to add an explicit "charge" for the service.

<< I still think wireless offers less connectivity potential for most customers with laptops than wired Ethernet will. >>

10/100 Ethernet is likely no better than wireless for the primary demographic mentioned earlier. If they're worried about someone not being able to connect, offer to rent or sell the wireless cards.
 

JustinLerner

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Mar 15, 2002
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"Offer to buy or rent cards . . . "

Then their business is no longer primarily hospitality. Besides, I think his question was regarding wired networks, routers and switches, not whether or not the situation should be wireless.
Too many contrary people with their fingers in the pudding doesn't help. I stand by my original advice as a professional installer and yes I also have significant experience with RF systems.

There are maintenance issues and problems with selling and renting cards that are to be expected including broken dongels and jacks, jammed and broken pins from cards inserted upside down or forced and there are many others that can and do happen when you add a user to the mix. Most hotel management wouldn't never accept this type of arrangement from a daily operation perspective. It's gotta be easy for the greatest majority of guests and low maintenance and hassle to the hotel staff.

I think he requested good advice about switches and routers, not wireless. Wired is reasonable and is low maintenance if done correctly (I know from installation/maintenance experience) and provides a reasonable and greater security although installation costs are usually quite a bit higher. With wireless, he may still need professional installation and repeaters to eliminate problem spots where communication doesn't work very well. This is especially true if the hotel has any block walls or firewalls, concrete (stairs, walls, walkways), or if there is any other RF transmission equipment nearby (radio/TV stations, HAM operators, etc.)

I really don't want to argue about sniffers and scanners. With a wired connection without port mirroring, there is no way to properly sniff packets on a properly designed switch and a single Ethernet connection. Wireless IS inherently less secure, I know this from military experience in encrypted avionics systems both with communication and navigation equipment and it's also common sense. (I'm experienced or familiar with protocol and bus analyzers, FDR [frequency domain reflectometers], TDR's [time domain reflectometers], spectrum analyzers, microprocess exercisers, signature analyzers, etc) Anyone in any nearby facility can intercept and monitor wireless transmissions much more readily than with wired systems. This is a detriment of wireless communication compared to wired lines.

I never suggested a 'guarantee' of security, but an installation that incorporates it to prevent guests from doing the worst and that also helps ensure guest security. Disclaimers are fine.
 

JustinLerner

Senior member
Mar 15, 2002
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Chiwawa, as per your original request, here is more information. This is an example of a hotel with 52 rooms (the same size) in San Diego incorporating a LAN for guest services, but doesn't show or describe any internet access although there is an e-mail server. The switches they use are more expensive than you probably would need. They don't show any routers, but their backbone is fiber and the central location does mesh the three switch backbones for video, e-mail, NAS, and other amenities. This system would be much more expensive than what you considered, but this just shows the range of possibilities and options available.

Video/voice over IP is going to become more and more important. Switches that can trunk (multilink ports) are a good idea as well as those that can uplink via Gigabit (optical preferred) connections.

http://www.nortelnetworks.com/products/02/bstk/collateral/nor6858.pdf

Just a suggestion.
 

Tallgeese

Diamond Member
Feb 26, 2001
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<< Too many contrary people with their fingers in the pudding doesn't help. I stand by my original advice as a professional installer and yes I also have significant experience with RF systems. >>

Not quite sure how to take the first bit, since the whole reason people post here is to get advice, and different perspectives. The fact that someone has a different idea about the best solution for a given situation (keeping in mind the amount of info that has been offered so far by the original poster) doesn't make them "contrary," unless you just can't stand listening to what anyone else has to say.

You are correct from the perspective of the interception of wireless systems vs. wired cabling. But anyone determined enough can still get access to the wiring plant if they are truly determined to compromise a network. I still think this is a moot point in the end, since security is NOT a concern, as demonstrated by the poster's own words, which I'll quote in the rest of this post.

I'm gonna try to bring all this back to what the original poster related, point by point, and explain my POV about this PARTICULAR situation:

<< a 52 room hotel...planning on wiring it for eathernet access >>

52 rooms. Important number to KIM.

<< thinking about getting some kind of router and haveing 3 switches each 24 port >>

total of 72 ports available by my math. Prolly something like 70 or less free for guest connections. NO way they can wire for multiple connections in every room, unless they plan to do a lot of switching of patch cables. Administrative cost, which is definitely NOT desired as evidenced in other comments to follow.

I'll stop here a minute and say that the original poster DOES have wired in mind, no question. But from my perspective, depending on the layout of the hotel and the rooms, etc. etc. wireless may be more feasible, from a cost, management and maintenance perspective.

<< Most of the customers are business so we are not worried about wear and tear, most people are gentel. >>

This is a HUGE point. chiwawa's profile says "Silicon Valley, CA," so if his uncle's hotel is anywhere near there (don't know if it is or not), they can probably count on a more advanced business traveler. The current growth of public access 802.11b networks--in hotels, restaurants, airports, what-have-you--makes a stronger case for looking at that now, rather than the investment in a wired network. That type of traveller might have seen wired Ethernet as advanced even as recent as, say, 3-5 years ago, but the attention is on wireless right now. And remember, this isn't planned to be a service that is charged for. It's more a PR draw, probably to attract a savvier, more affluent business clientele, and to kinda "Keep up with the Joneses."

They aren't worried about wear-and-tear (and I wouldn't presume to 2nd guess their direct knowledge of the damage levels they have seen historically), which is good from the perspective of the issue of jack abuse. But what about the guest who likes to work in bed? Or the one who like to work at the desk? Or from an in-room couch? How do you wire the rooms to meet all these different preferences? That's just 3 preferences, for 1 room. My math calculates that as 156 ports, which is many more than what chiwawa mentioned. Unless they plan to swap patch cables in and out, which would fly in the face of your own statement <<It's gotta be easy for the greatest majority of guests and low maintenance and hassle to the hotel staff.>> This issue of maintenance is entirely my point!

If you don't wire for preferential spots, then there most likely WILL be jacks ripped out of the wall, or laptops flying to the floor as folks trip over long snarled cables...

<< i belive it will be free so no need in managing who gets on or not >>

This throws any issues of access control out the window IMMEDIATELY. No need to worry with security, either, for the guest network. This also hints that the cost of management should be minimal, since as mentioned before this network by itself will not generate additional revenue for the owner through extra charges.

<< I was thinking netgear for the router and what about the switches? Ive seen switches from dell starting at 200 and ive seen switches for 800 >>

These choices definitely highlight a need to keep costs down as much as possible. We don't even know what type of Internet connection we are talking about at this hotel. With the choice of a netgear router, we are most likely talking about simple NAT, but unsure if the device supports multiple IPSec pass-through sessions (since remote VPN connections are very popular). The choice of switches also trends toward the lower end (not SOHO tho, which is good).

<< main traffic on this network will be just basic email/web-browsing. >>

This expectation also supports my point, since minor degradations in signal would not materially interfere with guest's ability to use it for those purposes. If they choose to pass traffic in cleartext over their connections, whether wireless or wired, they have made the choice, not the hotel.

My advice to chiwawa is simply this: Give the customers what they want. Don't reject one choice over another because of a certain feeling one way or the other. Maybe your uncle should survey guests about which they would prefer...wired or wireless? And if they would be willing to pay a nominal fee? Or maybe even if any kind of networking service at all would change their minds about staying there and referring others?

If this has already been done, that's GREAT! Because it means the focus is delivering some type of value to the customers, so that they will in turn reward the hotel for that value (more business, etc.). And those responses should then determine the decision, not what some folks who spend entirely too much time arguing about networking minutiae and the relevance of their own professional qualifications say.

Justin: I'll end by saying you seem to be focusing on several issues--which to my eyes aren't really in play--that get resolved using large $$$ with equipment, facilities and management at an enterprise level. I also don't see that kind of $$$ in play here when looking at the original post. Worse, such focus may not take into account how customers prefer to access such services.

BTW: My final post on this thread, so any last words are yours for the taking. And, welcome to AT!
 

JustinLerner

Senior member
Mar 15, 2002
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"You say give customers what they want".

Well, what do they want? I'm sure TallGeese wants wireless, if he travels to the local hotel, but every hotel I've been to that provides internet access does so with wired lines and simple wall jacks. I guess this is the emerging standard and probably most travelers business or pleasure will expect and have compatible devices for 10/100B-T, not wireless.

When a few guests ask for wireless does this justify the migration to or installation of wireless? If many ask for internet access, shall we assume they mean wireless? I think not.
To fully understand the trends in travelers using these services would require an independent survey of travelers who bring along devices for internet access. How many of them expect to use wireless, how many expect wired 10/100B-T? How many of them are prepared to carry two different types of adapters because hotels A and B uses wireless but hotels C through N use wired connections? They need to stick with standards that the vast majority of laptop users will be able to use.

We can all see that $ are important, but his request indicates they can spend some money just trying to get it below $20K for equipment, cabling, and all installation services. I'm not trying to suggest something that is easiest or least expensive, but most adaptable within current standards, most reliable, most effective, more secure, and requiring the least amount of maintenance overhead for hotel staff while still being reasonable within their intended infrastructure.

In my opinion for this type of business, wireless is not an option because the expectations and needs of guests will differ. On the other hand, offering a wireless NIC rental (deposit) for by the pool use may be nice. BOINGO seems to indicate that most hotels using BOINGO only do so in their lobbies, not throughout their hotel rooms, so I wonder if that is for guest access or concierge use.
 

JustinLerner

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Mar 15, 2002
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In line with my previous advice, except it uses CAT 5e for Gigabit instead of fiber, here is a good Linksys 24 port switch with dual Gigabit capability and 802.3ad (multilinking) that I think is a good price: EF24G2
$507 at BUY.com or $460 at Provantage.com.
I don't know anything about Dell and their switches, but personally I've bought various mfrs from Provantage.com many times with good results. I've read their return policy which isn't stellar and non-existant for OEM equipment from some manufacturers. I say all that, yet I've never had a problem with anything I've ever purchased from them.

I would still bite the bullet and buy a better router or backbone switch with at least 3 or more ports (Gigabit, cat 5e) compatible with the uplink ports on your remote switches. Your should still have protective enclosures for the equipment and cabling proper power protection and all the previous measures assessed.
 

ScottMac

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Mar 19, 2001
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There's good points on both sides here. From the limited information offered by the original poster, and approaching it from a cost perspective, I tend to believe that wireless would offer the most cost effective, convienient solution.

To me, it would seem that the cost of the grid of access points would be cheaper / easier to install than new data cabling to one or more locs in each room. Wireless NIC rental is unnecessary because: 1.) Fry's is in the neighborhood 2.) if the promotional literature advertises "Wireless 11 meg network access," the traveller would know to bring a wireless NIC if they decided they needed one, and 3.) the liabillity of "your NIC smoked my laptop (because I'm an idiot and plugged it in upside-down)" is more of a pain than it's worth.

The problem with wireless, as I see it, is segregation of the travellers from one another...the usual implementation of Hotel Internet access (like the Marriot located just South of SFO) is each room on their own subnet (ala Layer three switch with a /30 mask per port) so that a potential hacker / industrial espionage kinda guy can't attack my system. The Marriot offered one jack, located on the room's desk, next to the phone.

The first web access is to a page acknowledging the billing information (US$10.00 / day). Once the traveller agrees to the terms, he's allowed out to the Internet (and he's the ONLY person on that subnet - 10.X.Y.Z) - I was curious and I "sniffed" it with Sniffer Pro.

To do a similar system with wireless would get "complicated." BUT, given the parameters offered by the original poster, I think wireless would work for 'em (properly discalimed by the hotel as "use at your own risk"). It might actually be a benefit for people travelling as a group staying in seperate rooms (gaming, Netmeeting conferences, etc).

With IP telephony (bah, humbug) gaining ground, the convienience of an Internet connection for PBX extension will be a big selling point for the Biz travellers in the not-too-distant future (when they get the delay variation issues worked out), IMHO.

The other thing to remember is that Internet access in your Hotel room benefits the hotel too, even if it's a give-away. Most hotels had their PBX sized for a certain amount of anticipated call volume (as in VOICE calls, not DATA calls). With the vast majority of business travellers dialing up the office or Internet for hours at a time, it tied up the available lines for the folks that want to make voice calls. Replacing a PBX of that size, or expanding the capabilities for an existing PBX is not cheap (plus the costs of bringing in additional lines). Moving them to a dedicated Internet connection frees up the telephone resources.

Properly planned and executed, taking in to account the advantages/disadvantages of each system, either would work well. As mentioned, I believe the wireless solution would ultimately be less expansive and less painful than the cabled system and offer some additional PR/promotional aspects (Internet by the pool, Internet in the restaraunt/Cafe/coffee shop/lobby/etc). ...geez, I've spent altogether too much time with the marketing guys....

That's my .02,

FWIW

Scott
 

JustinLerner

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Mar 15, 2002
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<< [From the limited information offered by the original poster, and approaching it from a cost perspective, I tend to believe that wireless would offer the most cost effective, convienient solution.

To me, it would seem that the cost of the grid of access points would be cheaper / easier to install than new data cabling to one or more locs in each room. Wireless NIC rental is unnecessary because: 1.) Fry's is in the neighborhood 2.) if the promotional literature advertises "Wireless 11 meg network access," the traveller would know to bring a wireless NIC if they decided they needed one, and 3.) the liabillity of "your NIC smoked my laptop (because I'm an idiot and plugged it in upside-down)" is more of a pain than it's worth.

The problem with wireless, as I see it, is segregation of the travellers from one another...the usual implementation of Hotel Internet access (like the Marriot located just South of SFO) is each room on their own subnet (ala Layer three switch with a /30 mask per port) so that a potential hacker / industrial espionage kinda guy can't attack my system. The Marriot offered one jack, located on the room's desk, next to the phone.

. . .

Properly planned and executed, taking in to account the advantages/disadvantages of each system, either would work well. As mentioned, I believe the wireless solution would ultimately be less expansive and less painful than the cabled system and offer some additional PR/promotional aspects (Internet by the pool, Internet in the restaraunt/Cafe/coffee shop/lobby/etc). ...geez, I've spent altogether too much time with the marketing guys....

That's my .02,

FWIW

Scott
>>

Yeah, I very much agree that wireless would cost less for installation. I also previously stated that relegating each guest to their own subnet should occur for security. If they were near the beach, wireless would make more sense outdoors, in the lobby, around the pool, in the excercise room. This should be in addition to the standard indoor wiring. The RF issues (reception/transmission) are more difficult indoors with the more rooms and floors that are in the building which is one of the reasons that I suppose wired connections make more sense to me. If the hotel offers other services in building, like paging systems or other wireless systems, there will invariably be additional interference, crosstalk, and noise even on systems that carry just video and voice. This is always a byproduct of RF (wireless) communications.