I bought a V92 URS Ext modem (USR5686D) for my dad's Christmas present and this modem continues to lock up when I go on line.
Installed the USR ControlCenter and when I try to update the modem with this program, the program locks up. At 1st I figured it was the cable (Belkin 25 to 9 pin), so I went to Radio Shack and got a RS-232C cable, (not sure what the C means). Same problem continued . . . I can get on line Okay, try to down load something and boom modem stops responding and locks up. Everything I find in Windows shows that the modem is installed correctly and working properly. My dad had win ME loaded over 98, figured maybe a conflict was there, so I up-graded him to Win XP. Same problem, ControlCenter locks up when attempting to upgrade the modem and it lock ups while down loading or even just surfing the web. Figured bad modem, went to Staples picked up a V92 Zoom ext, (Clerk's said it was the best modem) installed this modem and it worked just fine in XP, no lock up problems, but their software locked up XP. The only real problem was this modem ran 30% slower the connection and 50% on downloads. (Same RS-232C cable) Took it back and exchanged it for a new URS V92 Ext, installed the new (USR5686D) modem and back to all the same problems.
The only problem I can find in the modem log, states that the "Error-Control is Off or Unknown and Data Compression is Off or Unknown" I went into the ControlCenter and kept changing settings but I still continue to have the same problems and the log continues to show that the Error and Compression settings are Off or Unkn . . . USR Tech support said the lock ups were the ISP problem and to check for a new version of ControlCenter to download, Can't find the site to download a newer version and my dad's ISP Tech support says that this problem is a USR problem.
Any suggestions
Installed the USR ControlCenter and when I try to update the modem with this program, the program locks up. At 1st I figured it was the cable (Belkin 25 to 9 pin), so I went to Radio Shack and got a RS-232C cable, (not sure what the C means). Same problem continued . . . I can get on line Okay, try to down load something and boom modem stops responding and locks up. Everything I find in Windows shows that the modem is installed correctly and working properly. My dad had win ME loaded over 98, figured maybe a conflict was there, so I up-graded him to Win XP. Same problem, ControlCenter locks up when attempting to upgrade the modem and it lock ups while down loading or even just surfing the web. Figured bad modem, went to Staples picked up a V92 Zoom ext, (Clerk's said it was the best modem) installed this modem and it worked just fine in XP, no lock up problems, but their software locked up XP. The only real problem was this modem ran 30% slower the connection and 50% on downloads. (Same RS-232C cable) Took it back and exchanged it for a new URS V92 Ext, installed the new (USR5686D) modem and back to all the same problems.
The only problem I can find in the modem log, states that the "Error-Control is Off or Unknown and Data Compression is Off or Unknown" I went into the ControlCenter and kept changing settings but I still continue to have the same problems and the log continues to show that the Error and Compression settings are Off or Unkn . . . USR Tech support said the lock ups were the ISP problem and to check for a new version of ControlCenter to download, Can't find the site to download a newer version and my dad's ISP Tech support says that this problem is a USR problem.
Any suggestions
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