Need help with optical drives

[mikeyg83]

Hey, I just realized that my optical drives are no longer functioning. They have power so they can open and close, and they are correctly connected in Master/Slave Fashion via IDE. They have been in my system since I built it ~1.5 years ago. The master drive is a NEC DVD-RW ND-3520AW. The slave drive is a Lite-On DVD-ROM SOHD-16P9S. They both show up in the device manager under DVD/CD-ROM drives but the symbol next to each of their names has a yellow exclamation point. Within each of the properties for the devices, under "Device Status" it says "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" I have tried the troubleshooting helpter, but it is worthless. It recommends I uninstall and reinstall the device, which does not solve the problem, it continues exactly the same. I have opened up the case and ensured that the connections for the power and the IDE cables are secure, which they are. The only thing worth noting is that my computer just traveled on a 5 hour car ride (meaning it has undergone some movement recently), but I feel like it would be too easy of an answer to say that something inside got jostled or busted on the motherboard to cause this problem. The BIOS recognizes both drives as well, just like always. Any help on the matter would be greatly appreciated! Thanks, Mike

PS- The rest of my system specs are:
P4 540J
Abit AG8 3rd-Eye
2x 160GB WD harddrives
floppy drive
XFX nvidia 6600GT

 

[jackschmittusa]

If you have a bootable cd (Windows?), change the boot order to "cd" and try to boot. If it works, the hardware is ok.

 

[ForumMaster]

umm, try a live ubuntu cd to make sure that it's not a driver problem. maybe try disabling the drives in device manager to allow windows to reload the drivers? maybe reinstall windows?

 

[Auric]

Boot detection implies relevant plugs okay and they have been working previous but just confirm the Master is at the end of the cable and the specific storage controller drivers are on the system then from DM try uninstalling the relevant IDE Channel, if not the whole Storage Controller. If unsure about driver/config fetch the applicable Intel Chipset Software Utility. One thing I like to do is add a System Environment Variable "DEVMGR_SHOW_NONPRESENT_DEVICES" with a value of "1" which allows really showing all hidden devices from DM. Then any duplicates which are grayed out can be removed to clean up the registry a bit.