Need help with fixing an event log error.

[Chaotic0ne]

Log Name: System
Source: Service Control Manager
Date: 7/25/2015 1:41:15 PM
Event ID 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: USER-PC
Description:
The ACP Kernel Service Driver service failed to start due to the following error:
A device attached to the system is not functioning.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2015-07-25T17:41:15.230477900Z" />
<EventRecordID>2964622</EventRecordID>
<Correlation />
<Execution ProcessID="620" ThreadID="624" />
<Channel>System</Channel>
<Computer>USER-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">ACP Kernel Service Driver</Data>
<Data Name="param2">%%31</Data>
</EventData>
</Event>

When my PC boots up, I hear a double drum beat as soon as I get on the desktop, and CCC takes forever to load, and my wireless router is also giving me issues like failing to connect. Last night the PC was fine, turn it on today, and its nothing but problems.

I found the particular driver in device manager under non-P&P drivers, and the ACP driver had a ! beside of it, and was stopped, and when I clicked start, it said something about a device not working. But I got no clue which device its referring to? There was no option to update the ACP driver so I uninstalled the driver to see if that would fix it, but nope. Cleaned the registry and rebooted my PC and i'm still getting the ACP driver error even though I uninstalled the damn thing.

It appears almost nobody on the internet has had this identical error so searches via google have came up with nothing at all, or unrelated errors.

 

[Chaotic0ne]

2 more errors happening on boot:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />

<EventID>1001</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>3</Task>

<Opcode>75</Opcode>

<Keywords>0x4000000000000000</Keywords>

<TimeCreated SystemTime="2015-07-25T17:44:20.159483800Z" />

<EventRecordID>3539</EventRecordID>

<Correlation />

<Execution ProcessID="1000" ThreadID="3328" />

<Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>

<Computer>USER-PC</Computer>

<Security UserID="S-1-5-19" />

</System>


- <EventData>
<Data Name="HWLength">6</Data>

<Data Name="HWAddress">1C6F65CE1A51</Data>

<Data Name="StatusCode">121</Data>

</EventData>


</Event>

And:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="volmgr" />

<EventID Qualifiers="49156">46</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2015-07-25T18:27:43.470015800Z" />

<EventRecordID>2964726</EventRecordID>

<Channel>System</Channel>

<Computer>USER-PC</Computer>

<Security />

</System>


- <EventData>
<Data>\Device\HarddiskVolume2</Data>

<Binary>0000000001000000000000002E0004C004100000080000C000000000000000000000000000000000</Binary>

</EventData>


</Event>

 

[Ketchup]

I would start by running a program like CrystalDiskInfo and see if it/they report any SMART errors. Seatools can also be used, and can provide more thorough tests.

 

[John Connor]

I've always loved the fantastic way Windows Event logs show the real problem.

Okay, you have a process ID there or PID for short. Look in Even Viewer and see if that shows up. Not sure if PIDs change on reboot though.

 

[Ketchup]

I've always loved the fantastic way Windows Event logs show the real problem.

Okay, you have a process ID there or PID for short. Look in Even Viewer and see if that shows up. Not sure if PIDs change on reboot though.

It can see the immediate problem, but it doesn't know how to go any deeper than that. Hey, that's what technicians are for, right?

I have seen several places that Process ID 1000 (from your logs) refers to the Windows update service. If you can't get completely on the Internet, then I would guess it may cause that service to put errors in the log. So, the logs are giving us part of the problem, but maybe not so much the root cause.

Chaotic0ne, if your hard drives show a clean bill of health, go to an elevated command prompt and type sfc /scannow.

 

[Chaotic0ne]

I just noticed something really odd. In CCC on the task bar, it says I have 6 GPUs plugged in? I tried uninstalling and reinstalling CCC, and that didn't seem to fix it. Might that be the cause for the ACP driver derping out because those devices are imaginary and not plugged in? If so, how would I even fix something like that?

 

[Ketchup]

I think it would be easier if you can give us a breakdown of your hardware.

Do you ever have a blue screen?

Have you run any hard drive checks yet?

 

[Chaotic0ne]

CPU: 15 2500k @ stock
GPU R9 390 @ stock
HD Samsung 1tb 7200RPM
MB: Gigabyte Z68x UD4 B3
PSU: Cooler master silent pro 1200w gold
OS: Windows 7 64 bit

I ran SMART tests with Seagate tools, and I didn't come back with any issues. Sfc /scannow came back with no errors.

I also tried a complete wipe of all AMD drivers/settings/folders/registry, etc and reinstalled the 15.7 drivers to see if that would fix it, and nothing.

Did I make a mistake by uninstalling the ACP driver? Is there a way to reinstall that? Why am I still getting the ACP driver error even though its uninstalled?

I also noticed this error:

Log Name: System
Source: Service Control Manager
Date: 7/25/2015 4:53:40 PM
Event ID 7011
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: USER-PC
Description:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AMD External Events Utility service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7011</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2015-07-25T20:53:40.729571300Z" />
<EventRecordID>2966036</EventRecordID>
<Correlation />
<Execution ProcessID="568" ThreadID="664" />
<Channel>System</Channel>
<Computer>USER-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">30000</Data>
<Data Name="param2">AMD External Events Utility</Data>
</EventData>
</Event>

 

[Ketchup]

Good to hear the HD is ok. If you removed your ACPI driver, you definitely want it back.

One test you can do would be to remove the video card and run the computer with integrated graphics only. See if the errors stop.

 

[Burpo]

Last night the PC was fine, turn it on today, and its nothing but problems.

I'd do a System Restore to a previous date when everything was fine..

 

[Chaotic0ne]

Good to hear the HD is ok. If you removed your ACPI driver, you definitely want it back.

One test you can do would be to remove the video card and run the computer with integrated graphics only. See if the errors stop.

The ACP driver is back, but it won't start no matter what I do. I don't have integrated graphics on this PC either.

This is what is says on properties for the ACP driver:

This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)

Which device is it referring to? GPU? Is there a particular windows service I may have disabled that is causing this driver to give me errors?

 

[Ketchup]

Good idea Burpo.

I also wanted to say that I somewhat blew passed the basics, Chaotic0ne. Except for the slow loading CCC and the unknown device, what problems are you actually experiencing in using the computer?

The multiple is displays is normal, as seen here:
http://www.techpowerup.com/forums/threads/catalyst-control-center-showing-up-6-cards.179545/

 

[Ketchup]

The ACP driver is back, but it won't start no matter what I do. I don't have integrated graphics on this PC either.

This is what is says on properties for the ACP driver:



Which device is it referring to? GPU? Is there a particular windows service I may have disabled that is causing this driver to give me errors?

Here is a guide to help you find out what the unknown device is:
http://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

Also, you have a 2500k, which has Intel HD3000 graphics built in. However, in looking at your board, it does not have standard video out ports (which is very odd for a Z68 board), so scrap that idea.

 

[Chaotic0ne]

I just did a repair installation, and some of those above errors are gone, but I got new ones now...... Oh and my boot times are still absolutely horrendous. Like 1:15+ to boot my PC up.

Both of these below errors happen every time I boot up now. :|

The Diagnostic Service Host service hung on starting.



- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

<EventID Qualifiers="49152">7022</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8080000000000000</Keywords>

<TimeCreated SystemTime="2015-07-26T22:36:42.658426900Z" />

<EventRecordID>2973664</EventRecordID>

<Correlation />

<Execution ProcessID="608" ThreadID="612" />

<Channel>System</Channel>

<Computer>USER-PC</Computer>

<Security />

</System>


- <EventData>
<Data Name="param1">Diagnostic Service Host</Data>

</EventData>


</Event>

I found a few links for a similar error, but either nobody went into enough detail on how to fix this or the solution was for another OS or server. That service is enabled and running, but something is keeping it from booting on time during start up. I suspect there might be a program conflicting with it, but I have no idea how to find out which one.

And this:

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />

<EventID Qualifiers="49152">10</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2015-07-26T22:35:59.000000000Z" />

<EventRecordID>108109</EventRecordID>

<Correlation />

<Execution ProcessID="0" ThreadID="0" />

<Channel>Application</Channel>

<Computer>USER-PC</Computer>

<Security />

</System>


- <EventData>
<Data>//./root/CIMV2</Data>

<Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99</Data>

<Data>0x80041003</Data>

</EventData>


</Event>

 

[Chaotic0ne]

The Diagnostic server host error was caused by the print spooler service. I Disabled that and it went away.

Whatever the other error was went away when I followed this link here to figure out which services to use on boot. Chances are it was a service I disabled.

http://www.blackviper.com/service-c...dows-7-service-pack-1-service-configurations/

Now I'm back to 30 sec boot times:

Where I was screwing up is I was using alternative programs to enable/disable specific services, when in reality the best place to do that is in the windows services menu where you can set manual/disabled/automatic/automatic delay instead of enable/disable. That 28 sec boot is with NO SSD. Also no more boot errors in the event viewer. Just one event viewer error on boot will seriously screw your boot times by 50-100%. That's what was happening to me.

 

[Ketchup]

Glad you got it straightened out. Yeah, those "speed boost" programs do more harm than good.

 

[Chaotic0ne]

Actually, that link above suggests you disable some services you might need to run some programs. I had to set services back to default except for print spooler which I left disabled, and that fixed my issues. That maybe added another 2 secs tops onto my boot times, but no more errors on boot. I'm glad this was solved because my next step was going to be a fresh install of windows.

 

[Ketchup]

Actually, that link above suggests you disable some services you might need to run some programs. I had set everything back to default, but leave print spooler disabled, and that fixed my issues. Maybe added another 2 secs tops onto my boot times, but no more errors on boot. I'm glad this was solved because my next step was going to be a fresh install of windows.

The link was about Windows services, but your statement wasn't:

...screwing up is I was using alternative programs to enable/disable specific services

I recommend checking your printer(s) from Windows for any held jobs. Disabling the print spooler is not a permanent solution, unless you never print (to a physical printer or PDF, etc).

 

[Chaotic0ne]

I don't really need a printer for anything, and if disabling the print spooler keeps my PC from running like crap, its a worthwhile trade off. I'm probably gonna build a new PC sooner rather than later. Was planning on going another year, but seeing how Witcher 3 bottlenecks an I5 2500k @ 4.2ghz, I'm probably gonna wait and get the next gen I7 + motherboard + ram when its available. Current gen of games are going to be multithreaded to the point where more than 4 cores/threads will be useful, whereas last gen there wasn't much of a point in getting an I7 over an I5 for gaming.

I looked into seeing how much an I7 3770k would run me, which is the best CPU I can fit into a Z68 MB, and people are still asking $300 range for an old CPU. More importantly, people are actually paying it. The price hasn't dropped any, and I'm having a hard time understanding why there is such a demand for those CPUs at that price range, when for only a couple hundred dollars more I can get the latest I7 + brand new motherboard...... The most I'd be willing to pay for an I7 3770k would be $150. But I'll be damned if I pay full MSRP for old PC parts.

 

[Ketchup]

It's funny isn't it. And when Intel goes to DDR4 across the board, it would expect prices on these things to go up even more.

I remember a few years ago getting an upgraded AMD CPU for an old Compaq I was using as a file server. I got a good buy by sacrificing a little cache, because the models with enhanced cache numbers were ridiculous. We are talking about paying more than $50 for a CPU that was about 8 years old at the time!