NEED HELP- SBC SUCKS! (router problem with SBC)

[xerocool]

ok, so here's the deal, i just got another computer to replace the one in my room. my old system runs win98 and the new one runs win xp pro. i installed the sbc manager and followed the instructions and everything, but the computer isn't able to connect to get an ip address from the router. it recognizes that it's connected to a computer (all the lights and everything are on) and when i unplug the rj-45 cable from the back of the new computer, it says network plug has been removed. so it knows that it's connected, it just can't connect to SBC. it does connect, however, if i directly plug it into the dsl modem. btw, them modem is a speedstream 5100.

i've made all the settings the same and i can't find anything wrong. i'm wondering if any of you guys have had similar problems with your SBC connections. the modem is a PPPoE and the router has been set to that. the only difference i can find is that in win98 there's actually a PPPoE adapter listed under the network connections and in win xp pro, it's not. if that's the problem, how do i get the PPPoE adapter there? because i don't remember installing it.

i've actually had this same problem with my laptop which also runs win xp pro. i'm thinking my router might just be bad, but it works with my dad's sun workstation and the dell (my current old computer which i'm using to write this post). any help you guys can render would be awesome!

thanks!

 

[horhey]

If I have read your post correctly you have a router that is PPPoE capable and connects you to sbc.

the modem is a PPPoE and the router has been set to that.

(Your ability to post a message leads me to believe that this is true and the fact that a sun station can also connect.) Therefore, your problem is the sbc software, it is not necessary for you to use it if your router is establishing a connection. That?s why where you hook the XP box directly into the DSL modem you can connect. Just remove the sbc software and let the router connect to sbc.

 

[gunrunnerjohn]

It would really help if you specified the network equipment, like if you have a router, the make/model!

You don't use any ISP software to connect to a broadband router, so that's probably the issue here. You need to uninstall the SBC software, and set the TCP/IP to automatically obtain IP and DNS addresses.

 

[xerocool]

the router make and model is SMC Barricade SMC7004BR, the DSL modem is a Motorola SpeedStream 5100.

at first i tried making the XP look up the DNS and IP addresses automatically (before installing the software), and that didn't work. so then i installed the software and nothing changed (both settings were still on auto), so i'm thinking something must be wrong with the XP box's settings.

plus, my win98 box has the sbc software installed and it works just fine (that's what i'm typing on right now). i had a feeling it was the settings on my XP machine, but from what i can tell everything is the same except a PPPoE adapter that's present on the win98 but not present on the XP. besides that everything is the same. however, i will uninstall the sbc software and try again.

thanks for your responses! i really appreciate it, i know it's hard talking about this kind of mundane stuff like router problems, but thanks for taking time to help me out!:beer:

 

[xerocool]

ok, i just uninstalled the sbc software and tried to have the computer search for itself.... nothing happened. then i tried looking up PPPoE and winxp said to create a new connection that required a username/pass, i tried doing that but when i got to the submenu where it says create a dial/isdn, create username/pass, or create a constant broadband. everything was unselectable cept for constant broadband.

i'm kinda stuck in a rut, this is the second time that this has happened (i used to have Roadrunner, and my laptop worked fine on it for a while, then one day, POOF, it suddenly wasn't able to connect to the router anymore, and it said it coulnd't find the DNS server or DHCP server..... i never figured that one out either.... )

if anyone's got any suggestions, i would love hear it. my dad and i are considering getting a new router, cuz we think alot of the problems orginate from our router. anyone have any good stories about their routers? i've heard Netgear routers are pretty easy to use... any comments?

thanks!

 

[horhey]

does your win98 box use dhcp or is it a static IP address? if dhcp... does your XP box have an ip address?

 

[horhey]

if anyone's got any suggestions, i would love hear it. my dad and i are considering getting a new router, cuz we think alot of the problems orginate from our router. anyone have any good stories about their routers? i've heard Netgear routers are pretty easy to use... any comments?

Take a look here link

 

[xerocool]

Originally posted by: horhey
does your win98 box use dhcp or is it a static IP address? if dhcp... does your XP box have an ip address?

both are DHCP enabled, there's no static IP address assigned to either one.

 

[xerocool]

Originally posted by: horhey
does your win98 box use dhcp or is it a static IP address? if dhcp... does your XP box have an ip address?

both are DHCP enabled, there's no static IP address assigned to either one.

 

[horhey]

does your XP box receive a IP address from the router? go to a command prompt window and type ipconfig. if you have an IP address other than 169.254.x.x range (with a netmask of 255.255.0.0) you are receiving a correct IP address. Have you tried to ping your router?

 

[Pulsar]

You should not be using the SBC software to connect on either computer. You should configure the router (which you stated was PPOE capable) to connect to SBC so that SBC sees only the router as a single IP address connecting. You computers should be automatically obtaining IP addresses from the router.

So, your first step is to get your ROUTER connecting through PPOE to SBC. That's where you should start working. Oh, and I'm not sure SBC allows multiple computers connected to a single DSL account through a router - you may not want to talk to them too much. Unless you are leasing multiple IP addresses.

 

[xerocool]

Originally posted by: LsDPulsar
You should not be using the SBC software to connect on either computer. You should configure the router (which you stated was PPOE capable) to connect to SBC so that SBC sees only the router as a single IP address connecting. You computers should be automatically obtaining IP addresses from the router.

So, your first step is to get your ROUTER connecting through PPOE to SBC. That's where you should start working. Oh, and I'm not sure SBC allows multiple computers connected to a single DSL account through a router - you may not want to talk to them too much. Unless you are leasing multiple IP addresses.

the router DOES connect to SBC, because the sun workstation and this old dell i'm using right now are both able to connect through the router to get info packets from SBC.

does your XP box receive a IP address from the router? go to a command prompt window and type ipconfig. if you have an IP address other than 169.254.x.x range (with a netmask of 255.255.0.0) you are receiving a correct IP address. Have you tried to ping your router?

i tried that already, actually i had to use a default gateway of 192.168.123.254 in order for the netmask to be 255.255.255.0, and then an IP address was assigned. when i didn't specify a default gateway, the netmask was 255.255.0.0 and there was no ip address assigned. i will try to ping the router and post my results on here.

thanks guys.

 

[dnoyeb]

Of course you cant connect to get an ip address from the router because the router is not PPPOE. You installed that garbage SBC crap on your computer which like a virus took over all your box. Thus when you try to use your XP box, the SBC will take over and try to connect you with PPPOE. COmpletely remove that crap, if its at all possible. Then your computer should connect to the router just fine. If worse comes to worse, just blow off XP and reinstall it, it should work like a charm.

 

[horhey]

what is the internal ip address for your router?

 

[xerocool]

Originally posted by: dnoyeb
Of course you cant connect to get an ip address from the router because the router is not PPPOE. You installed that garbage SBC crap on your computer which like a virus took over all your box. Thus when you try to use your XP box, the SBC will take over and try to connect you with PPPOE. COmpletely remove that crap, if its at all possible. Then your computer should connect to the router just fine. If worse comes to worse, just blow off XP and reinstall it, it should work like a charm.

the router has been set to PPPoE, because before it was, neither the sun workstation or the win98 box i use would work, now they do. and i have already completely removed all SBC software from my winxp machine and it still won't work.

it doesn't work with the software,
it doesn't work without the software.
it doesn't get any DHCP,
oh why, oh why did i choose SBC?
it doesn't recieve DNS,
it doesn't work with more or with less
it does work with windows 98
unfortunately this OS i do hate
i want it to work with winXP
with glee i would be filled and thee
would not have to read this boring thread anymore
all other such posts you could ignore-
with a reference, a link, a pointer to me
and all other unfortunates would thank you 1000x happily

on with your lives you could resume
from past to present to future ZOOM ZOOM
but only if you guys can help me out
this i request with fervor, with a shout!

now i must end this terrible rhyme
i've hoped you've enjoyed it,
i certainly have
from the bottom of my heart, "SOMEONE HELP ME FIX THIS, INSTEAD OF WASTING ALL OUR TIMES!"


horhey- the IP address is the same as the default gateway that was shown on my win98 machine (*the machine that works), here was what was shown to me:

Item | WAN | Status | Sidenote
IP Address | XX.XXX.XXX.XX | PPPoE
Subnet Mask | 255.255.255.255 | ----
Gateway | 68.124.220.183 | ----
Domain Name Server | 206.13.30.12, 206.13.29.12 | ----

Connection Time 24:16:45


thanks everyone! hope you guys enjoyed the little poem. :beer:

 

[xerocool]

btw, that info from the router came from the win98 machine not the winxp machine.

 

[horhey]

Set your
ip address to 192.168.123.x
Subnet mask 255.255.255.0
Default gateway 192.168.123.254
and
dns 192.168.123.254

And that should let you connect to the internet.
They just try and ping the router and you should get a response.

Oh yeah you should remove your public ip address from your previous message

 

[xerocool]

Originally posted by: horhey
Set your
ip address to 192.168.123.x
Subnet mask 255.255.255.0
Default gateway 192.168.123.254
and
dns 192.168.123.254

And that should let you connect to the internet.
They just try and ping the router and you should get a response.

Oh yeah you should remove your public ip address from your previous message

heh, thanks horhey, i was curious about the kind of info i should put up. i'll try setting those numbers and seeing what happens, and i'll let you know the outcome.