Need Help E-mailing microsoft about a faulty wireless optical desktop

[leeland]

well i got a wirelesss keyboard and optical mouse from a friend, the mouse works great but the keyboard isn't responding. I have tried it on 2 different computers 2000, XP....and get simular results. the keys are not responding correctly....so i think it is the keyboard since the mouse works just fine.

question is he got it from best buy but doens't have a reciept...and doesn't know how long ago it has been that he got it....so i don't think i can go there and try to get a replacement part..


so i am curious if you guys think it is worth trying to get intouch with microsoft and seeing if i can RMA the keyboard back to them and also the reciever ???

i tried to look around windows site today for about 45 minutes and i couldn't for the life of me find a link to a product problem page or an e-mail address that was suitable to write to in regards to this situation..

it is a pretty nice keyboard so would like to at least try...if you have had any simular experences i would love some advice


thanks in advance

leeland

 

[Ylen13]

yes u will be abel to get a new keyboardd with no problem.Got my self new mouse after my died after a year use.Will post back will need couple of miutes to find the number that you need to call.Make sure the keyboard is next to u they will asku some info that u will need to read of it.

 

[Ylen13]

try calling this number (425) 635-7040.If nessesary they will eather transfer u or give the corect number were u will be abel to order a replacement for your keyboard.