Need Help E-mailing microsoft about a faulty wireless optical desktop

[leeland]

well i got a wirelesss keyboard and optical mouse from a friend, the mouse works great but the keyboard isn't responding. I have tried it on 2 different computers 2000, XP....and get simular results. the keys are not responding correctly....so i think it is the keyboard since the mouse works just fine.

question is he got it from best buy but doens't have a reciept...and doesn't know how long ago it has been that he got it....so i don't think i can go there and try to get a replacement part..


so i am curious if you guys think it is worth trying to get intouch with microsoft and seeing if i can RMA the keyboard back to them and also the reciever ???

i tried to look around windows site today for about 45 minutes and i couldn't for the life of me find a link to a product problem page or an e-mail address that was suitable to write to in regards to this situation..

it is a pretty nice keyboard so would like to at least try...if you have had any simular experences i would love some advice


thanks in advance

leeland

 

[stebesplace]

Did you try to change the batteries in the keyboard. This may be stupid but it never hurts to check the obvious. Also, make sure that there are no interfierence lines that could be getting in the path of the signal.

If that still does not work,

Your Product Support currently* includes 90 days of no-charge support, beginning the first time you contact a Support Professional.

Options Price Per Incident Phone Numbers
90 day support No charge (425) 635-7040**
Paid support $35 U.S. per incident (800) 936-5700
TTY/TDD Will vary depending on the service option (800) 892-5234
**Long distance charges may apply.




Day of the Week Hours of Operation
Monday - Friday 5:00 A.M. - 9:00 P.M. Pacific time
Saturday 5:00 A.M. - 3:00 P.M. Pacific time
Sunday 9:00 A.M. - 3:00 P.M. Pacific time



Notice: The hours of operation will change on 1/31/03 to the following: Day of the Week Hours of Operation
Monday - Friday 5:00 A.M. - 9:00 P.M. Pacific time
Saturday - Sunday 6:00 A.M. - 3:00 P.M. Pacific time


You can try to call microsoft to tell them about your problem.

Or you can try to email them using their system...
http://support.microsoft.com/default.aspx?id=fh;en-us;incidentsubmit

Hope this helps

-Steve