I was asked to create a new thread because I was hyjacking the other one 😀 my bad.
From previous thread:
Yes I tried support and they were terrible. The tech support was outsourced from india or something and didn't know what they were talking about. The first guy was having problems and was like oh this product does not work with vista 64bit, please downgrade to 32bit and try again. And then I tell him, well don't you have any products that work with 64bit. I wait and he comes backs to try and help me but isn't able to.
The thing is, I was fooling around with it myself and I was able to get it to work for like 5 minutes and then all of sudden it would just stop working.
So then I called again, and they weren't able to help.
So I think I'm just going to return it and get something else. What do you think I should do?
From previous thread:
hey Madwand1 so i go the SMCWEB-N and i can't for the love of god set this up. Can you help me? im using vista ultimate 64bit. I tried to follow the manual and it still won't work. The main internet connection is from a modem->linksys WRT54g if that matters at all. thanks!
Have you tried SMC support? They should be able to walk you through this and diagnose it step by step on the phone, and that could be much quicker than a thread here. Alternatively, try simplifying by disabling any security, and following the 'quick setup guide' carefully. (Re-enable security as desired once it's working.) If you still have problems, you'll need to provide the details of the steps you've followed and what happened.
Yes I tried support and they were terrible. The tech support was outsourced from india or something and didn't know what they were talking about. The first guy was having problems and was like oh this product does not work with vista 64bit, please downgrade to 32bit and try again. And then I tell him, well don't you have any products that work with 64bit. I wait and he comes backs to try and help me but isn't able to.
The thing is, I was fooling around with it myself and I was able to get it to work for like 5 minutes and then all of sudden it would just stop working.
So then I called again, and they weren't able to help.
So I think I'm just going to return it and get something else. What do you think I should do?