[Need Help] AMD Radeon Catalyst Control Center (CCC) Video Quality Options Missing

[gabriel_eliot]

I recently purchased an AMD Radeon HD 6570 (http://) for $25 after rebate thinking it would be just about the cheapest card for a mostly non gaming HTPC that would do 7.1 bitstreaming / LPCM as well as be able to process & filter the video output via the options in the AMD Catalyst Control Center (CCC) in the most comprehensive / best way as described in this Anandtech article: http:// . The article concluded in 2/2010 that the Radeon HD 5570 was the perfect HTPC card due to it's ability to do all of these things: "The 5570 is able to use all post-processing and advanced deinterlacing features with ESVP enabled and disabled."

Consequently, I purchased the newer version of this card, the HD6570 and received it yesterday and installed it and the AMD CCC and now I'm confused: I don't have any of the advanced CCC Video Quality Options referred to the above article. The picture in this guide is a good example of features that don't seem to exist in my CCC: http:// .

In short, I want to adjust the Edge Enhancement, De-Noise, Vector Adaptive deinterlacing but these options don't exist in my installation of CCC.

Instead, the only options available to me are:
Deinterlacing:
Automatic, Bob, or Weave
Pulldown Detection

Video Playback:
Enforce Smooth Video Playback
Apply current video quality settings to Internet video

Video Demo Mode

That's it. None of the advanced adjustments I was expecting to dial in.

I want to see something like this:

But what I actually see is this (screenshot of my CCC video quality page. There is nothing after demo mode.):

My preferences in CCC are set to "Advanced View."

System details:
This is the newest AMD CCC downloaded this morning 9/27/13: Version 2013.0830.1944.33589
Card: PowerColor Go! Green AX6570 1GBK3-HEV2 Radeon HD 6570 1GB 128-bit DDR3 PCI Express 2.1 x16 HDCP Ready CrossFireX Support Video Card http://
Operating System: Windows 7 Professional Service Pack 1 64-bit
5.6 Windows Experience Index
Processor: Intel Core Quad CPU Q6600 @ 2.40GHz

What am I missing?

Please help!

 

[Jaydip]

Maybe they placed it somewhere else in the new cc ?

 

[gabriel_eliot]

Maybe they placed it somewhere else in the new cc ?

I looked at every tab, every option and can't find these type of options anywhere.

 

[Jaydip]

Is this the advanced view?

 

[gabriel_eliot]

Is this the advanced view?

Yes. Under preferences, I have "Advanced View" selected instead of "Standard View." But there is something strange about it... that is, the two views are identical except for the tabs to the left. The actual Video Quality page is the same once you navigate to it. Is it possible that this some kind of bug? Like it's not really going into Advanced view but staying in Standard even though it says advanced?

Advanced view screen (as I have it now):


Standard view (Same thing except the navigation bar):

 

[Gonad the Barbarian]

You sure the actual drivers installed correctly?

 

[gabriel_eliot]

You sure the actual drivers installed correctly?

It is possible originally but since then I have thoroughly removed and reinstalled them several times.

I originally encountered this problem with the Catalyst Software Suite 13.9 dated 9/18/2013: Display Driver ver. 13.152 OpenCL(tm) Driver ver. 10.0.1268.1
Catalyst Control Center ver. 2013.0830.1943.33589

Things I've tried since then:

Made sure all legacy Nvidia stuff is uninstalled (except my network adapter, as I am using an nForce 630i board)

Uninstalled everything using the ATI Install Manager express remove then installed the Latest Beta Driver 13.10 dated 9/5/2013.

That didn't work.

I called PowerColor and talked to a tech there. He is going to try my card on a test system on Monday and see if he can recreate the issue. the only suggestion he had that I haven't tried (other than the hardware being faulty) is to take out my motherboard battery and then reinstall the card. I haven't done that yet. Any merit to this?

I then found this thread at the amd support forums where a user described the exact same problem I had back in May: http://forums.amd.com/game/messagev...eadid=165829&highlight_key=y&keyword1=quality

I then followed the moderator's solution exactly...

I did a clean install by

1. Uninstalling everything in control panel with the express remove then uninstalling the AMD install manager.

2. Uninstalled using the AMD Uninstall Utility: http://sites.amd.com/us/game/downloads/Pages/catalyst-uninstall-utility.aspx
(this is OK as I'm in Windows 7 & not 8)

Reboot

3. Followed these steps: After completing the uninstall steps provided in Part 1, restart the system into Safe-Mode.

• Log in as the Administrator.
• Navigate to the folder, "C:\Windows\assembly"
• Sort the entries by, "Public Key Token"
• Locate entries with the public key token, "90ba9c70f846762e"
• Delete or uninstall (by right-clicking) all entries associated with that public key token only.
• Restart the computer into Normal-Mode.

There weren't any entries associated with public key token, "90ba9c70f846762e" so I assumed they were already removed from the previous steps.

4. Uninstalled Microsoft .net framework 4.5.

Reboot

5. Manually installed Microsoft .net framework 4.5 from http://www.microsoft.com/net

Reboot

6. Windows update to update the .net framework & everything else

Reboot

7. Installed the AMD Driver Autodetect Utility & installed the recommended drivers, Catalyst Software Suite 13.9 for Windows 7 64 bit.

And...

Nothing. Same problem.

I'm not crazy, right? The AMD Radeon HD 6570 is SUPPOSED to have Edge-enhancement, De-noise (denoising), Mosquito Noise Reduction, De-Blocking, & Dynamic Contrast options, yes?

I'm at my wits end with this. Unless anyone offers a solution by Tuesday, I'm going to RMA this thing and probably just get another card (Radeon HD 7750 or wait for the Radeon R7 250) so as not to waste my time with this headache again.

Anyone have any other suggestions? Thanks in advance...

 

[Leadbox]

Try older drivers,like 13.6 betas and earlier if need be
I get missing options on my apu system with the latest drivers that incorporate frame pacing

 

[gabriel_eliot]

Try older drivers,like 13.6 betas and earlier if need be
I get missing options on my apu system with the latest drivers that incorporate frame pacing

Leadbox, thanks for the suggestion.


I just tried the clean uninstall procedure I described before then installed an older version of the drivers: Catalyst Software Suite 13.4 dated 2013.0328.2218.38225 (which is the one that came with the card).
No change. Same problem

 

[Leadbox]

Leadbox, thanks for the suggestion.


I just tried the clean uninstall procedure I described before then installed an older version of the drivers: Catalyst Software Suite 13.4 dated 2013.0328.2218.38225 (which is the one that came with the card).
No change. Same problem

Hmm that's strange
The performance tab was missing in mine so I ran setup, chose custom uninstall, deselected all and then ticked the checkbox next to catalyst control center.
After it unistalled I then ran the setup from the 13.9 driver folder and chose custom install, deselcted all and the ticked the checkbox next to CCC and installed and the performance tab was back again
So assuming everything installed ok, I'm running 13.8 drivers with 13.9 CCC and all option available
Maybe you could try something similar?

 

[Gonad the Barbarian]

I wouldn't waste the time doing anything with the motherboard until you hear back from Powercolor. I suspect it's something like the device ID for the card isn't listed in the diver .inf for having those options enabled. I'm sure there's some trickery to get around this but it's beyond what I can do. Maybe someone else here or one of those guys tweaking and modding drivers on the guru3d forums might though. The htpc forum on avsforum.com might be a good place to ask about this too.