Need Ebay advice

Also: $20 to ship a watch via FedEx ground? It couldn't have been more than $12 for an AWESOME packaging job + gas + postage. You should think about lowering your shipping amounts. However, if someone agrees to pay $20 to ship a watch, more power to you.

 

[waggy]

Originally posted by: jumpr
Now that I see the auction, I think you should give him a refund. You clearly state that the watch is gold/silver, with NO mention anywhere of gold-plating. I can show you a picture of a car, but if you buy the car from me and realize that the engine has been taken out, then you have a right to get angry. This guy couldn't see what was 'under the hood,' so to speak, so I think he's entitled to a refund, minus ALL fees + shipping.

right. but nowhere did he state that it was 100% gold.

but i agree he SHOULD give a refund. it was not fraudulent but deceitful at best.

 

[MuffD]

Originally posted by: waggy
well after looking at the auction if he did NOT e-mail you before then you are under no obligation to refund the money.

but IF you want to be a nice guy offer him a refund with him paying both shipping and you will refund after you get the watch and are sure its the same one you sent.

either way is fine. Not much he can do either way.

I have no problem refunding him. The only thing I am worried about is getting a "replica" instead of what I sent him. Most people that know of Tag watches know only a few are actually 18k gold. The rest are gold plated. They are very nice watches but sometimes you get difficult/picky people. Nothing wrong with that either but it just makes a big hassle for everything.

 

Originally posted by: waggy

Originally posted by: jumpr
Now that I see the auction, I think you should give him a refund. You clearly state that the watch is gold/silver, with NO mention anywhere of gold-plating. I can show you a picture of a car, but if you buy the car from me and realize that the engine has been taken out, then you have a right to get angry. This guy couldn't see what was 'under the hood,' so to speak, so I think he's entitled to a refund, minus ALL fees + shipping.

right. but nowhere did he state that it was 100% gold.

but i agree he SHOULD give a refund. it was not fraudulent but deceitful at best.

Agreed. I don't think the seller is committing any crimes, but I feel that the goal of his auction description was to portray the watch as gold/silver.

 

Originally posted by: jumpr
Now that I see the auction, I think you should give him a refund. You clearly state that the watch is gold/silver, with NO mention anywhere of gold-plating. I can show you a picture of a car, but if you buy the car from me and realize that the engine has been taken out, then you have a right to get angry. This guy couldn't see what was 'under the hood,' so to speak, so I think he's entitled to a refund, minus ALL fees + shipping.

Great anology.

Except that the watch is exactly what is posted. Nothing is missing.

 

[TheNinja]

I don't quite get what the problem is? Does the guy not like the look of the watch? If the watch looks exactly like the picture than it is the buyers fault. Also, as a buyer he has the responsibility of researching what he is buying. All he had to do was go to google and type "Tag Heuer WG1222". He would have found all the info he needed BEFORE the auction. People need to realize this is ebay, if you want a 30 day full money back satisfaction guarentee then go buy from a store (unless the item is broken or false description of course).

 

[Rufio]

MuffD,

I say to tell the buyer to shove it. Wife not liking it is not a reason.

I see he's in the 310 area code. If he does send you a fake watch, drive up here, meet me and some of my big ass Samoan friends, and we can pay him a visit. I got your back, man!

 

[KarenMarie]

ok, i just looked at the auction.

It says: dual tone silver gold

It does not say, gold tone, and ss.

IMHO, you need to refund with an apology. The buyer bid on dual tone silver gold NOT gold plated and SS.

From the wording on the auction, I would have to agree with the bidder and think, due to how it was stated that is was gold and silver and be pissed off to pay for gold and silver and get gold plated and SS.

Sorry, but I think the buyer is right, and you should apologize and refund his money. Then you can get your fees back from PayPal and Ebay and relist the watch and Gold plated and SS.


edit: if you are worried that he will not return the same watch, then y ou can wait to get the watch back and check it out before refunding. that is the norm on Ebay, get the merchansdise back, THEN refund the $$$.

 

[Jzero]

BTW his wife sounds materialistic and high maintenance

I guess I feel that with Ebay you should assume the worst unless stated otherwise.

 

[MuffD]

Originally posted by: Staley8
I don't quite get what the problem is? Does the guy not like the look of the watch? If the watch looks exactly like the picture than it is the buyers fault. Also, as a buyer he has the responsibility of researching what he is buying. All he had to do was go to google and type "Tag Heuer WG1222". He would have found all the info he needed BEFORE the auction. People need to realize this is ebay, if you want a 30 day full money back satisfaction guarentee then go buy from a store (unless the item is broken or false description of course).

I feel the same way on the 30 day full money back satisfaction. When I buy stuff on Ebay, I usually ask tons of questions because I know I don't want to worry about trying to request a refund. Only time I would request a refund is if the item I bought was damaged or DOA.

 

[Jzero]

Originally posted by: MuffD

Originally posted by: Staley8
I don't quite get what the problem is? Does the guy not like the look of the watch? If the watch looks exactly like the picture than it is the buyers fault. Also, as a buyer he has the responsibility of researching what he is buying. All he had to do was go to google and type "Tag Heuer WG1222". He would have found all the info he needed BEFORE the auction. People need to realize this is ebay, if you want a 30 day full money back satisfaction guarentee then go buy from a store (unless the item is broken or false description of course).

I feel the same way on the 30 day full money back satisfaction. When I buy stuff on Ebay, I usually ask tons of questions because I know I don't want to worry about trying to request a refund. Only time I would request a refund is if the item I bought was damaged or DOA.

I also assume the worst. In this case, I would assume it was plated and steel, and if it was real gold/silver I'd be pleasantly surprised.

 

[iwearnosox]

The problem with making your policy "no refunds except when defective" is that there are many people out there willing to break it to get their money back.

If you advertised it honestly I say tough, let him resell it on fleabay if he doesn't like it. You're not amazon.com.

 

[iwearnosox]

Btw this post sucks without a poll.

 

[MuffD]

I'm going to seriously think on this one on what action I should take. I have not yet responded to his email but I am really leaning on not refunding it based on the fact, you have the option to ask questions before you bid. I might even be the nice person and take the watch back and relist it minus my 20.00 shipping fee, plus he pays shipping both ways and pays for final value fee, listing fee, and relisting fee.

 

[v3rrv3]

I would tell him he's out of luck. It's not your fault his wife doesn't like it =/ Like others said he could easily switch it with a replica. If anything I'd tell him just to relist it

- Kevin

 

[KarenMarie]

Originally posted by: MuffD
I'm going to seriously think on this one on what action I should take. I have not yet responded to his email but I am really leaning on not refunding it based on the fact, you have the option to ask questions before you bid. I might even be the nice person and take the watch back and relist it minus my 20.00 shipping fee, plus he pays shipping both ways and pays for final value fee, listing fee, and relisting fee.

+

If you bought the watch from an auction that stated gold and silver and got gold plated and SS, would you be happy? I would tend to think that you would want your money back. And I don't understand why so many ppl are saying that the buyer should have asked questions first. Asked what? the auction said gold and silver. What was there to ask? Should he has emailed you and said" Your auction says gold and silver, but I just want to check to make sure it is not gold plated and SS". No, the buyer went on what was stated in the auction. He bid on and paid for what was stated in the auction. He did not get what was stated in the auction and wants his money back.

Anything short of an apology and a refund is just wrong on so many levels.

Probably get flamed for saying this, but it is only right that you apologze, refund in full, get your fees back and list the watch as gold plated and SS.

 

[MuffD]

Okay, I am going to send him an email saying that I will not refund him for the item that was sold.
I will keep you posted with what goes on.

Thanks for all your advice.

 

[fatkorean]

Originally posted by: KarenMarie
ok, i just looked at the auction.

It says: dual tone silver gold

It does not say, gold tone, and ss.

IMHO, you need to refund with an apology. The buyer bid on dual tone silver gold NOT gold plated and SS.

From the wording on the auction, I would have to agree with the bidder and think, due to how it was stated that is was gold and silver and be pissed off to pay for gold and silver and get gold plated and SS.

Sorry, but I think the buyer is right, and you should apologize and refund his money. Then you can get your fees back from PayPal and Ebay and relist the watch and Gold plated and SS.


edit: if you are worried that he will not return the same watch, then y ou can wait to get the watch back and check it out before refunding. that is the norm on Ebay, get the merchansdise back, THEN refund the $$$.

Umm you do know that SS doesnt mean silver right?

-fk

 

[waggy]

Originally posted by: KarenMarie
ok, i just looked at the auction.

It says: dual tone silver gold

It does not say, gold tone, and ss.

IMHO, you need to refund with an apology. The buyer bid on dual tone silver gold NOT gold plated and SS.

From the wording on the auction, I would have to agree with the bidder and think, due to how it was stated that is was gold and silver and be pissed off to pay for gold and silver and get gold plated and SS.

Sorry, but I think the buyer is right, and you should apologize and refund his money. Then you can get your fees back from PayPal and Ebay and relist the watch and Gold plated and SS.


edit: if you are worried that he will not return the same watch, then y ou can wait to get the watch back and check it out before refunding. that is the norm on Ebay, get the merchansdise back, THEN refund the $$$.

yeap after re-reading it i have to admit it sounds like the OP tried to mis-lead buyers into thinking its gold. and after reading some of his post it just confirms that.

at first i was thinking tough luck for the bidder. but now i have to say i think you worded it on that way to get someone to purchase it.

 

Originally posted by: fatkorean

Originally posted by: KarenMarie
ok, i just looked at the auction.

It says: dual tone silver gold

It does not say, gold tone, and ss.

IMHO, you need to refund with an apology. The buyer bid on dual tone silver gold NOT gold plated and SS.

From the wording on the auction, I would have to agree with the bidder and think, due to how it was stated that is was gold and silver and be pissed off to pay for gold and silver and get gold plated and SS.

Sorry, but I think the buyer is right, and you should apologize and refund his money. Then you can get your fees back from PayPal and Ebay and relist the watch and Gold plated and SS.


edit: if you are worried that he will not return the same watch, then y ou can wait to get the watch back and check it out before refunding. that is the norm on Ebay, get the merchansdise back, THEN refund the $$$.

Umm you do know that SS doesnt mean silver right?

-fk

Seventh link down:
google search for "ss jewelry"

 

[KarenMarie]

Originally posted by: fatkorean

Originally posted by: KarenMarie
ok, i just looked at the auction.

It says: dual tone silver gold

It does not say, gold tone, and ss.

IMHO, you need to refund with an apology. The buyer bid on dual tone silver gold NOT gold plated and SS.

From the wording on the auction, I would have to agree with the bidder and think, due to how it was stated that is was gold and silver and be pissed off to pay for gold and silver and get gold plated and SS.

Sorry, but I think the buyer is right, and you should apologize and refund his money. Then you can get your fees back from PayPal and Ebay and relist the watch and Gold plated and SS.


edit: if you are worried that he will not return the same watch, then y ou can wait to get the watch back and check it out before refunding. that is the norm on Ebay, get the merchansdise back, THEN refund the $$$.

Umm you do know that SS doesnt mean silver right?

-fk

There is a big difference between SS and silver. Paying for silver and getting SS is a MAJOR problem. Silver is a pure precious metal and Sterling Silver is mixed with either nickel or occasionally copper.

 

[waggy]

Originally posted by: fatkorean

Originally posted by: KarenMarie
ok, i just looked at the auction.

It says: dual tone silver gold

It does not say, gold tone, and ss.

IMHO, you need to refund with an apology. The buyer bid on dual tone silver gold NOT gold plated and SS.

From the wording on the auction, I would have to agree with the bidder and think, due to how it was stated that is was gold and silver and be pissed off to pay for gold and silver and get gold plated and SS.

Sorry, but I think the buyer is right, and you should apologize and refund his money. Then you can get your fees back from PayPal and Ebay and relist the watch and Gold plated and SS.


edit: if you are worried that he will not return the same watch, then y ou can wait to get the watch back and check it out before refunding. that is the norm on Ebay, get the merchansdise back, THEN refund the $$$.

Umm you do know that SS doesnt mean silver right?

-fk

the interweb is hard!

google search reveled! the answer! just go to the Abbreviations part!

 

[Savij]

I don't think you are obligated to refund his money. You did say gold silver, but everyone i've shown the auction to here seems to think that it decribes the color of the watch, and do not imply that it's made of solid gold/silver. You also stated the brand/model of the item, and as with anything else it's up to the buyer to understand what he's buying.

Just because i use the word "gold" to describe an orinoco wifi card doesn't mean that I'm selling a solid gold pcmcia card.

 

[fatkorean]

They guy emailed him back with

I just got the watch and found out that your watch is gold plated rather
than 18k/SS. my wife does not like it at all. I would like to return for
refund. please give me a call. 310******** thanks and sorry for the
inconvience.

The guy was saying was "I got the watch and it wasn't solid 18k gold watch with Stainless Steel" When talking about watches SS means stainless steel not silver.

-fk

 

Originally posted by: fatkorean
They guy emailed him back with

I just got the watch and found out that your watch is gold plated rather
than 18k/SS. my wife does not like it at all. I would like to return for
refund. please give me a call. 310******** thanks and sorry for the
inconvience.

The guy was saying was "I got the watch and it wasn't solid 18k gold watch with Stainless Steel" When talking about watches SS means stainless steel not silver.

-fk

Read the link above. When talking about jewelry (watches ARE jewelry), SS stands for sterling silver.