Need ATOT input on an employee I have. *Update: We have a resolution!*

[Conky]

Don't let the resentment you have for this kid being related to the owner cloud your judgement.

I once worked in a situation for a corporation my father owned(10% owned) as the general accounting manager and I got into a major disagreement with a supplier of parts to our company. The son of the supplier company told me he was going to "f*ck me up if I didn't send him a check right away". I told him I would pay him when we got paid and that he should pick up the check from me in person if he wanted it before normal payment terms. I also cleared it through my boss(who agreed) that all future exchanges of information would be by paper because I was not going to take this type of verbal abuse from anybody.

The president of the company wanted my head because of his friendship(and payments under the table as it later turned out but that's a different story) with the owner of the supply company.

You should've seen that little guy sweat when I made him pick up the check after threatening me and trying to get me fired. It didn't make him any braver that I was a good foot taller than him.

Moral of the story is that things are not always black and white. Sounds like the kid might have some ground to stand on if you say the customer is difficult.

 

[Angrymarshmello]

Originally posted by: RossMAN
Talk to the owner. Let him decide. Heck, it's his nephew.

 

[guyver01]

Originally posted by: LordRaiden

Edit: I forgot. The cardinal sin he committed was he cursed out the customer to his face.

in any business that is cause enough for termination.

 

[amdskip]

Heck, cursing while working at walmart whether it be just at yourself, to other employees, or stupid customers is automatic firing grounds.

 

[gotsmack]

HEY! HOW ARE YOU TODAY.
I HOPE THIS POST FINDS YOU IN THE BEST OF MOODS.
I AM SORRY THAT YOU ARE ANGRY W/ME.
PLS DO NOT FIRE ME.
I NEED THIS JOB.

SINCERELY,
THE BOSS'S NEPHEW

 

[gotsmack]

WHY is a 19 year old taking care of the company's 3rd largest account. Even if he is blood with the owner I'd have someone babysit him.

 

[Soybomb]

It depends actually I think. First I never trust the customers, they're liars. Was the customer cursing the CSR out first? If so I'd tell the customer to take their business elsewhere. If the guy was just frustrated and went off I'd write him up once and fire him the next time.

 

[LordRaiden]

Ok, I talked to my boss since the owner is out of town till Wendsday. He's gonna take up this issue and talk to the owner directly about this. He's also going to deal with the customer directly because he believes part of this is the customer's fault and not entirely the nephew's fault, although they are apparently equally at fault. But either way it's out of my hands now. Whew!!

 

[JEDI]

Originally posted by: LordRaiden
Ok, I've got a bit of a dillema. One of the employees in our EDS department committed the cardinal sin of customer relations yesterday. I didn't hear about it today, and only from the customer. And boy did I ever hear about it! I got an ear full of it for 3 full hours! If I've got any butt left, I'll be surprised. Well, I did manage to calm them down, assured them the issue would be resolved and I would deal with this individual. Thankfully I have a good repore with them from years of having to deal with them which helped a lot. After he got done fuming and venting all over me he did at least come back to his sences. They're our 3rd largest account in the company and I don't want to risk loosing them again. Anyways, this employee is a young 19 year old kid working a position over in the EDS department I don't feel that he's qualified for in the slightest.

I admit that our customer is a bit of a demanding individual, many would mistake him for an outright obnoxious, self richeous, egotistical prick. But considering the amount of money he brings into the company annually I can't risk loosing them, even if their liason person to us is a jerk. Well, anyways, the young employee in question is the nephew to the owner, and he got the job per the owners (his uncle) request. Now if this kid was anyone else he would have been fired and long gone well before I had even heard about it. Instead the buck got passed to me to deal with and I don't feel like passing it off to my boss as I feel that this is my responsibility to take care of. What complicates things is this is a relative of the owner and the kid has a real ego/attitude issue.

What should be my recourse on him? (I'll take verbal suggestions and/or just fill in the poll)

Edit: I forgot. The cardinal sin he committed was he cursed out the customer to his face.

EDIT2: Ok, I talked to my boss since the owner is out of town till Wendsday. He's gonna take up this issue and talk to the owner directly about this. He's also going to deal with the customer directly because he believes part of this is the customer's fault and not entirely the nephew's fault, although they are apparently equally at fault. But either way it's out of my hands now. Whew!!

ahh...yes..pass the buck to someone w/a higher paygrade

 

[LordRaiden]

Well yeah. The owner shouldn't have put his nephew in a position like this if he knew what he was like. That I think is the kicker. It is my belief that if you come work for someone, regardless if you are family or not, you are an employee and should be treated as such. I'd expect the same thing if my dad were the owner and I was screwing up.