Need advice re NewEgg order that went badly wrong

[Zim]

I ordered an E6400 cpu, a Gigabyte 965P-DS3 motherboard, and 2GB of Corsair TWIN2X2048-5400c4 memory from NewEgg. I put the system together and with everything at stock settings, I upped the memory volts to 2.0v (spec said 1.9v) and ran memtest. Memtest passed so I began to install Vista. The Vista install detected that there were memory errors, and after a reboot (that included a BIOS restore message) the system was dead. I'm pretty sure the BIOS got somehow corrupted and is not recoverable. I RMA'd the motherboard and memory.

The problem is, after telling them exactly what happened, NewEgg are insisting on charging me a 15% restocking fee ($50). They are saying that it's my fault for ordering incompatible components. I don't feel that this was my fault, but I'm not 100% sure. What do you guys think?

BTW I've bought many $1000's of dollars of stuff from NewEgg over the past 7 years and have always thought them to be a great company to work with.

 

[3NF]

Do you mean Corsair memory? TWIN2X2048-5400C4 sounds like Corsair.

Are you RMAing just the RAM?

 

[Zim]

Originally posted by: 3NF
Do you mean Corsair memory? TWIN2X2048-5400C4 sounds like Corsair.

Are you RMAing just the RAM?

Corsair is right. I RMA'd both memory and mb. mb is dead and I want a DS3 so I daren't try the Corsair stuff again.

 

[Xvys]

If your going to pay a restocking fee and your stuck on the DS3, I think they are about to release Rev. 3.3 versions of all their mb's, that may be a better bet (or the P5B-D). Having myself bought lessor ram and hoped they would overclock, you may be better off buying DDR2-800 ram, preferrably ones which uses the Micron D9 chips. Then you know they will overclock as your ram is usually the debilitating factor. Also don't scrimp on your heatsink. You can save $20 on a medium-level cooler, but your cpu is doing 65 in a 50 mph zone. You can get the biggest baddest tower of cool for under $50 now. Your cpu will thank you 🙂

 

[Zim]

Originally posted by: Xvys
If your going to pay a restocking fee and your stuck on the DS3, I think they are about to release Rev. 3.3 versions of all their mb's, that may be a better bet (or the P5B-D). Having myself bought lessor ram and hoped they would overclock, you may be better off buying DDR2-800 ram, preferrably ones which uses the Micron D9 chips. Then you know they will overclock as your ram is usually the debilitating factor. Also don't scrimp on your heatsink. You can save $20 on a medium-level cooler, but your cpu is doing 65 in a 50 mph zone. You can get the biggest baddest tower of cool for under $50 now. Your cpu will thank you 🙂

Thanks, but not really a lot of help given my current situation.

 

[kedlav]

Currently using a GA-965P-DS3(rev2), E6400, and Corsair TWIN2X2048-6400 with 0 issues. Not quite identical, but I'd be surprised if it booted from incompatible memory and then failed later like such.

 

[hardcandy2]

Read through the Anandtech article about testing the newer bios with this board. There were some issues with RAM using the micron chips.

Anandtech article

I ordered the Kingston Value RAM they had on sale at Newegg a this past weekend. It specifies 1.8v, and Kingston lists it as compatable with this board. It was something like $67 per GB. I plan to use it until this memory issue gets straightened out.

Now $69 with free ship

DDR2 667 (PC2 5300) 1.8v CAS 5
Not the fastest but I believe it will be stable and later I can upgrade when this MB has some experiences with some stable RAM for OC'ing posted. But if you do not want to wait, use what they used in some of their articles where they had stable OC's.

 

[soulman901]

hardcandy2,
I am looking at that memory exactly. Does it work fine in Dual Channel?
SoulMan901

 

[hardcandy2]

Yes. It is not a "handpicked memory kit" (whatever that means) but it will work in dual channel.

 

[soulman901]

Thank you. I just ordered.
SoulMan901

 

[Zim]

Good news. NewEgg relented and waived the restocking fee.