Need Advice: Apartment's front office lost my package

[RaynQuist]

I bought an Acer PH530 from TigerDirect through Amazon on September 22nd. On September 26th I got a UPS slip/sticker on my door saying delivery attempted, package is left at the office. The office was closed at this time so I went to get it the next day. The girl working there said she can't find it, but will continue looking for it. I revisited the office 3 hours later and she still can't find it, said that somebody talked to the UPS guy when he came and he confirmed that the package was delivered. That was last Thursday. Now the apartment's manager will be back from vacation tomorrow and I'll go talk to her. I want to know what I should do/say if she neither finds my package nor reimburses me $600.

I'll also phone up TigerDirect and have them track the package down, but it probably is delivered to the front office. I really do not want to dispute the charge with the credit card company or file a claim with Amazon/TigerDirect/UPS since they did nothing wrong. But I'm not going to just let that $600 disappear. And the thing is I want that projector dammit, and I will buy it from TigreDirect again if the old one doesn't show up and I get my money back.

Thanks for any help

 

[Coolone]

I dont think disputing the charge would help, because the item itself left the warehouse, and as far as they're concerned, the item was delivered, and their part of the agreement met. With that being the case, if you dispute the charge, it would probably be a lot more of a headache than its worth because I doubt TigerDirect will just let go of 600$ like that. I'm no economy major or anything, so I could be totally wrong with all this.

Just my .02

 

[tfinch2]

Don't make TigerDirect liable for your apartment office. If the package was already confirmed to be delivered, take it up with the office only.

 

[Gunslinger08]

Take your apartment management to small claims court, if they refuse to pay. It was their fault it's lost, not Tiger Direct's, UPS's, or your credit card company's.

 

[Kaspian]

Originally posted by: RaynQuist

I'll also phone up TigerDirect and have them track the package down, but it probably is delivered to the front office.

Thanks for any help

By tracking it down with ups, they'll be able to tell who signed for it. Your apartment mgnt lost it, therefore they are responsible for it.

 

[KLin]

This is why I always have my stuff delivered to my work address.

 

[alrocky]

If you don't get satisfaction, dispute it with your CC company. If you have to sue, you sue both at the same time. And in the future do as KLin says and have it sent to work.

 

[Delta6Echo]

Originally posted by: RaynQuist
I bought an Acer PH530 from TigerDirect through Amazon on September 22nd. On September 26th I got a UPS slip/sticker on my door saying delivery attempted, package is left at the office. The office was closed at this time so I went to get it the next day. The girl working there said she can't find it, but will continue looking for it. I revisited the office 3 hours later and she still can't find it, said that somebody talked to the UPS guy when he came and he confirmed that the package was delivered. That was last Thursday. Now the apartment's manager will be back from vacation tomorrow and I'll go talk to her. I want to know what I should do/say if she neither finds my package nor reimburses me $600.

I'll also phone up TigerDirect and have them track the package down, but it probably is delivered to the front office. I really do not want to dispute the charge with the credit card company or file a claim with Amazon/TigerDirect/UPS since they did nothing wrong. But I'm not going to just let that $600 disappear. And the thing is I want that projector dammit, and I will buy it from TigreDirect again if the old one doesn't show up and I get my money back.

Thanks for any help

Get a post office box....I wouldn't trust any apartment.

 

[CasioTech]

if someone signed for it, you have to pursue that somebody. If it was left then you could cancel it outright.

they won't give you your money since it *was* delivered.

 

[EagleKeeper]

Originally posted by: CasioTech
if someone signed for it, you have to pursue that somebody. If it was left then you could cancel it outright.

they won't give you your money since it *was* delivered.

If someone from the office signed for it, the apartment management/office is responsible.
UPS delivered and it was signed for.

 

[RaynQuist]

I contacted TigerDirect and I got my tracking number. Turned out the property manager herself signed for the package. This'll make things easier. Hopefully she'll know where she hid it when I talk to her tomorrow. TigerDirect also opened a shipping trace. I don't know if that's going to do any good but we'll see.

The girl at the office told me: "I don't know what to tell you. The only thing we can think of is that somebody came in and took it." Yeah, I'm definitely going to give the deliver to work thing a try.

You guys have been very helpful, especially considering this is an off-topic forum at a tech site. Thank you all. I'll let you know what happens tomorrow and hopefully I won't be asking for help filing that Small Claims Court petition.

 

[mugs]

Originally posted by: tfinch2
Don't make TigerDirect liable for your apartment office. If the package was already confirmed to be delivered, take it up with the office only.

Seriously. Disputing in this case would be WRONG if you have confirmation that it was delivered to the apartment office.

 

[Kaspian]

Originally posted by: KLin
This is why I always have my stuff delivered to my work address.

Same here.:thumbsup:

 

[Jumpem]

My UPS guy just leaves packages on the front porch. Or if I am expecting something, I leave the side door of the garage open and he leaves them on the table.

 

[imported_LoKe]

Originally posted by: alrocky
If you don't get satisfaction, dispute it with your CC company. If you have to sue, you sue both at the same time. And in the future do as KLin says and have it sent to work.

Dispute what with the CC company? TigerDirect made good on their sale, and UPS delivered it as they should have. Disputing the charge would be theft.

 

[IEC]

Originally posted by: alrocky
If you don't get satisfaction, dispute it with your CC company. If you have to sue, you sue both at the same time. And in the future do as KLin says and have it sent to work.

QFT

 

[DigitalCancer]

Originally posted by: Delta6Echo

Get a post office box....I wouldn't trust any apartment.

That wouldn't have helped him in this case anyhow..UPS/Fedex doesn't deliver to PO's.

I had a package lost at the front office at my college apt's...it DOES say who signed for it. I was in a 2 college town, and finally tracked my down to the other side of the street (the 2nd college. ^_^)

So...just call ups, they can tell you who signed for it, then talk to the apt. manager and tell them who signed for it, then talk to that person directly if you have to. Maybe they're trying to snatch your projector. Don't let them get away with it, if they signed, the apt. manager should be responsible enough to pay you back.


*edit* confirm the address it was delivered to as well with ups.

 

[alrocky]

Originally posted by: LoKe

Originally posted by: alrocky
If you don't get satisfaction, dispute it with your CC company. If you have to sue, you sue both at the same time. And in the future do as KLin says and have it sent to work.

Dispute what with the CC company? TigerDirect made good on their sale, and UPS delivered it as they should have. Disputing the charge would be theft.

Bah! His 'contract' is with TD and TD did not make good on their sale. He paid for something TD did not deliver to him and they do not have a receipt with his signature. He did not commit a theft.

 

[imported_LoKe]

Originally posted by: alrocky

Originally posted by: LoKe

Originally posted by: alrocky
If you don't get satisfaction, dispute it with your CC company. If you have to sue, you sue both at the same time. And in the future do as KLin says and have it sent to work.

Dispute what with the CC company? TigerDirect made good on their sale, and UPS delivered it as they should have. Disputing the charge would be theft.

Bah! His 'contract' is with TD and TD did not make good on their sale. He paid for something TD did not deliver to him and they do not have a receipt with his signature. He did not commit a theft.

You're wrong. Once the package left TD's warehouse, their part of the sale was finished. Once it became UPS's responsibility, they made delivery. It was dropped where it was supposed to be, and was signed for. What happens after that is civil and has nothing to do with TD nor UPS. A dispute with the CC company would be fraud and theft.

 

[alrocky]

Originally posted by: LoKe

Originally posted by: alrocky

Originally posted by: LoKe

Originally posted by: alrocky
If you don't get satisfaction, dispute it with your CC company. If you have to sue, you sue both at the same time. And in the future do as KLin says and have it sent to work.

Dispute what with the CC company? TigerDirect made good on their sale, and UPS delivered it as they should have. Disputing the charge would be theft.

Bah! His 'contract' is with TD and TD did not make good on their sale. He paid for something TD did not deliver to him and they do not have a receipt with his signature. He did not commit a theft.

You're wrong. Once the package left TD's warehouse, their part of the sale was finished. Once it became UPS's responsibility, they made delivery. It was dropped where it was supposed to be, and was signed for. What happens after that is civil and has nothing to do with TD nor UPS. A dispute with the CC company would be fraud and theft.

No, you're still wrong. UPS is an authorized agent of TD and did not delivery it to the OP as they should have. It was not "dropped where it was suppose to be." The same cannot be said of the apt office relative to the OP. The OP does not and never had possession of the merchandise and is not commiting any fraud or theft by disputing (w/ CCC) non-delivery of said merchandise that he did not receive.

 

[ProfJohn]

Wouldn?t it depend on the shipping directions?
If it said deliver to office then UPS and TD are off the hook.

It does sound like the person who signed for it is responsible for it. And since that person works for the apartment complex then the complex should be responsible for it as well. Can always go above the manager if she tries to avoid responsibility.

Next month don?t give them a rent check and then when they complain tell them that you handed it to someone in the office and that that must have ?lost? it

 

[ProfJohn]

If he disputes the charge because he never got it then would that force TD and UPS to fight with the office people over the money?

Let?s hope the package is sitting in the office and you don?t have to fight with everyone over it.

 

[Tyrant222]

IF the manger can't find it. call back TD and tell them you did not receive the package. They are not gonna fight you on this. THEY will file a claim with ups and eventually you will get your money back. it may take a few weeks.

 

[alrocky]

Originally posted by: ProfJohn
Wouldn?t it depend on the shipping directions? If it said deliver to office then UPS and TD are off the hook.

It does sound like the person who signed for it is responsible for it. And since that person works for the apartment complex then the complex should be responsible for it as well.

OP got a UPS notice which suggests the ship directions are to him and not the office. Otherwise UPS would've skipped him altogether and dropped at office. The signed receipt must be legible and by someone known to the office and said person must admit receipt for TD and UPS to more or less get off the hook. "Joe Off the Street Thief" or "Lying Neighbor" could've duped the UPS guy and signed "Ass. Mgr." name.

If he disputes the charge because he never got it then would that force TD and UPS to fight with the office people over the money?

Correct and this gives the OP the most leverage.

 

[CanOWorms]

I have a UPS Store box so I don't have to deal with packages going to the apartment office. Maybe you should sign up for one. It works for UPS, FedEx, DHL, USPS, etc.