NEC monitor warranty terms

[finariuf]

Hi everyone!!
I bought a monitor PA302W-BK back in August 2015 and in June 2019 it stopped to work.
I contacted technical support to ask for a replacement because it was in warranty period (4 years from purchased date) and the agent answered me: “Sadly, it looks as though that monitor is out of warranty. That model has a 4 year standard warranty, so the warranty would have ended in 2018. ”. I wrote them back ask them if that is a scam, because I still have the warranty for this monitor, 4 years from purchased date.
They replayed me: “Apologies. I must have somehow misread the 2015 as 2014. For future reference, warranty start and end dates are determined by the purchase date. Since it was purchased in 2015, then the warranty end date would be August 2019. This means that we can go ahead and exchange under warranty.”
They moved fast and next day I received the replacement and …. surprise, surprise!!! I received a refurbished monitor. When I asked them why a refurbished monitor why not a new one? They answered me: “The replacement monitor that we shipped you is a refurbished unit. Since your monitor was not purchased within the last 30 days, we can only offer a refurbished unit. The warranty of the replacement unit picks up where the defective unit left off.”
So, what kind of joke is this??? If you have 31 days since you bought the monitor you’ll gonna have a refurbished replacement??? This is the biggest scam ever!! I payed 1800 US $ and I had a fake warranty!
Be aware everyone, you’ll receive the same “treatment”. So, me I’m sure I’ll change the brand, but…. sadly…. I have anothers 7 NEC monitors at home. I hope you guys learned something today, so be aware their warranty is a scam!

 

[daveybrat]

Hi everyone!!
I bought a monitor PA302W-BK back in August 2015 and in June 2019 it stopped to work.
I contacted technical support to ask for a replacement because it was in warranty period (4 years from purchased date) and the agent answered me: “Sadly, it looks as though that monitor is out of warranty. That model has a 4 year standard warranty, so the warranty would have ended in 2018. ”. I wrote them back ask them if that is a scam, because I still have the warranty for this monitor, 4 years from purchased date.
They replayed me: “Apologies. I must have somehow misread the 2015 as 2014. For future reference, warranty start and end dates are determined by the purchase date. Since it was purchased in 2015, then the warranty end date would be August 2019. This means that we can go ahead and exchange under warranty.”
They moved fast and next day I received the replacement and …. surprise, surprise!!! I received a refurbished monitor. When I asked them why a refurbished monitor why not a new one? They answered me: “The replacement monitor that we shipped you is a refurbished unit. Since your monitor was not purchased within the last 30 days, we can only offer a refurbished unit. The warranty of the replacement unit picks up where the defective unit left off.”
So, what kind of joke is this??? If you have 31 days since you bought the monitor you’ll gonna have a refurbished replacement??? This is the biggest scam ever!! I payed 1800 US $ and I had a fake warranty!
Be aware everyone, you’ll receive the same “treatment”. So, me I’m sure I’ll change the brand, but…. sadly…. I have anothers 7 NEC monitors at home. I hope you guys learned something today, so be aware their warranty is a scam!

That's not a scam, it's how almost all warranties work. Whether it be a monitor, video card, motherboard, etc., you'll receive either a new or refurbished equivalent under warranty at their discretion.

This is direct from their website:

NEC Display Solutions reserves the right to replace the product with a "like new" refurbished product that is comparable to the defective product. If applicable, the replacement product will take on the remainder of your original product's warranty or 90 days whichever is greater.

 

[UsandThem]

That's not a scam, it's how almost all warranties work. Whether it be a monitor, video card, motherboard, etc., you'll receive either a new or refurbished equivalent under warranty at their discretion.

This ++

The specifics are all laid out in the included warranty card (or online), so it appears you did not read it. Even if you switch from NEC, you'll be surprised to learn any of their competitors will say the exact same thing.

I'd just be thankful that you had a four year warranty on the monitor and had it replaced, as most don't come with a warranty over 3 years anymore (with many only coming with a one year warranty).

 

[Muadib]

You should thank your lucky stars, finariuf. My Acer only had 3 years, and that ends next month.

 

[mnewsham]

Yeah, almost all monitors sent back after a warranty return are refurbs.

Generally, the panel wouldn't still be in production anyway, it's highly unlikely they COULD offer you a new one. Looking around online suggests this as well, there are very few places that still sell this monitor, and they're simply selling off old stock.

 

[VirtualLarry]

Yeah, OP, considering all of the circumstances, you should be HAPPY, and not upset. Next time, maybe you'll actually read the terms and conditions of warranty, before you make assumptions to make yourself look foolish in public. You would do well in life, if you dropped the entitlement attitude, too.

For example:
If you buy a motor vehicle, with a 3-year / 30000 mi warranty on the drive-train, do you expect that if you need warranty service, that they'll give you a shiny new car, 2.9 years in, rather than fix it or replace it with one of comparable wear-and-tear and value?

And, speaking from experience, refurbs from GOOD companies (*NEC would qualify, in my opinion), are good enough for my usages. I buy refurb gear whenever possible, to save money, where appropriate.

 

[VirtualLarry]

They moved fast and next day I received the replacement and …. surprise, surprise!!! I received a refurbished monitor.

So, what kind of joke is this??? If you have 31 days since you bought the monitor you’ll gonna have a refurbished replacement??? This is the biggest scam ever!! I payed 1800 US $ and I had a fake warranty!
Be aware everyone, you’ll receive the same “treatment”. So, me I’m sure I’ll change the brand, but…. sadly…. I have anothers 7 NEC monitors at home. I hope you guys learned something today, so be aware their warranty is a scam!

You got your monitor replaced with a working one, after it became defective, NEXT DAY.

And you claim that their warranty is a scam?