Hi,
I was hoping someone here could help diagnose some really mysterious shutdown issues that have been ocurring with a new Hypersonic GX7 (Also known to some as the Sager 8790, and Clevo...87P, I believe).
The laptop has the following basic specs:
Intel P4-3.4ghz Processor
Intel 865PE / Intel FW82801EB (ICH5) Chipset
2x512 400MHz PC3200 DDR SODIMMS
ATI Mobility Radeon 9700 (256mb ram)
Computer was received Saturday morning. All was looking great until the time came to turn it on.
Computer was plugged into wall outlet, turned on. Bootup was fine, it started to get to the Windows setup screen, and then...the fans started whirring at full blast, it began beeping and beeping, and a few seconds later, it shut down.
First guess was that something was blocking the fans. Checked that all fans were unobstructed, set on a flat surface, and started again. This time it got as far as going for about 4 minutes (long enough to fill out initial Windows config), then once again the fans started whirring, machine started beeping, and finally it shut down.
Computer was left off for about 30 minutes, then restarted. Computer lasted about 1 hour up, enough time to begin loading programs on it, then fan/beeping/shutdown occured once more.
Computer was left off for about 2 hours, then restarted. More software installed on it, devices checked, all devices in System/Device manager seem to be ok, except for a missing webcam driver (which is then installed). Mobile meter was activated. Temperatures appeared to be in the 45 celsius range.
I forget the exact times after that, but in general, the computer appears to be lasting more time up before crashing. At one point, it was left on for about 15 hours (actually. it's been on for 12 hours+ at least 3 times), and we did run games and demos on it for long amounts of time.
We tried a few other things, such as having it run off the battery until it drained (battery seemed to work fine), then charging it again. We tried installing and running a few games to stress the CPU, and the temperature never surpassed 56C or so. This is very strange, since fans going full blast and then beeping and shutdown is something that is usually heat related, but here it seems to happen most often when the computer has been off for a while, and once the error happens (both when it happens after when it's been off and when it happens after it's been on for ages) it generally won't get quasi-stable again until the third or fourth attempt at turning it on (it'll be up 2-3 mins the first few attempts, then it can be on 15 hours).
Hypersonic tech support was contacted, and they seem to think it might be a bad memory issue, so they're sending new memory chips. That sounds plausible, and yet from what I've read of memory errors, they cause random glitches, blue screens (never gotten a blue screen), freezes, and other things we haven't seen happen to the machine. Also, we ran Microsoft's memory testing utility at startup, but that detected no errors.
The glitch is always the same...fans start going full blast (once they start going, it seems to be 100% sure that the machine will go down), then it starts beeping, then it shuts down. During these final seconds, the machine doesn't freeze or show any OS error messages.
Can anyone help solve the mystery?
I was hoping someone here could help diagnose some really mysterious shutdown issues that have been ocurring with a new Hypersonic GX7 (Also known to some as the Sager 8790, and Clevo...87P, I believe).
The laptop has the following basic specs:
Intel P4-3.4ghz Processor
Intel 865PE / Intel FW82801EB (ICH5) Chipset
2x512 400MHz PC3200 DDR SODIMMS
ATI Mobility Radeon 9700 (256mb ram)
Computer was received Saturday morning. All was looking great until the time came to turn it on.
Computer was plugged into wall outlet, turned on. Bootup was fine, it started to get to the Windows setup screen, and then...the fans started whirring at full blast, it began beeping and beeping, and a few seconds later, it shut down.
First guess was that something was blocking the fans. Checked that all fans were unobstructed, set on a flat surface, and started again. This time it got as far as going for about 4 minutes (long enough to fill out initial Windows config), then once again the fans started whirring, machine started beeping, and finally it shut down.
Computer was left off for about 30 minutes, then restarted. Computer lasted about 1 hour up, enough time to begin loading programs on it, then fan/beeping/shutdown occured once more.
Computer was left off for about 2 hours, then restarted. More software installed on it, devices checked, all devices in System/Device manager seem to be ok, except for a missing webcam driver (which is then installed). Mobile meter was activated. Temperatures appeared to be in the 45 celsius range.
I forget the exact times after that, but in general, the computer appears to be lasting more time up before crashing. At one point, it was left on for about 15 hours (actually. it's been on for 12 hours+ at least 3 times), and we did run games and demos on it for long amounts of time.
We tried a few other things, such as having it run off the battery until it drained (battery seemed to work fine), then charging it again. We tried installing and running a few games to stress the CPU, and the temperature never surpassed 56C or so. This is very strange, since fans going full blast and then beeping and shutdown is something that is usually heat related, but here it seems to happen most often when the computer has been off for a while, and once the error happens (both when it happens after when it's been off and when it happens after it's been on for ages) it generally won't get quasi-stable again until the third or fourth attempt at turning it on (it'll be up 2-3 mins the first few attempts, then it can be on 15 hours).
Hypersonic tech support was contacted, and they seem to think it might be a bad memory issue, so they're sending new memory chips. That sounds plausible, and yet from what I've read of memory errors, they cause random glitches, blue screens (never gotten a blue screen), freezes, and other things we haven't seen happen to the machine. Also, we ran Microsoft's memory testing utility at startup, but that detected no errors.
The glitch is always the same...fans start going full blast (once they start going, it seems to be 100% sure that the machine will go down), then it starts beeping, then it shuts down. During these final seconds, the machine doesn't freeze or show any OS error messages.
Can anyone help solve the mystery?
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