My worse Apple phone/store experience

[manly]

Wow, you are always so quick to judge with your apple-esque smugness when you have no idea what transpired on the phone or how this idiotic genius was. Even if I recorded it in dolby 7.1 surround sound you would still have no clue mugs because you are the sheep that make apple the douche company it has become. Who are you to judge my maturity level and/or my skills. It's a might long fall when you topple off you high-chair.

this thread's derailed rather nicely.

mugs' "judgmental" opinion isn't crazy or far-fetched. Certainly more logical than your out of left field anti-Apple rant about iSheeps. Pot, meet kettle?

Look we get it, you had a horrible experience over the phone. If you think the proper reaction to that is to yell STFU to the phone rep, then that's your prerogative. I doubt many here will agree that was the effective tool to utilize, whether you have the call on tape or not.

 

[mugs]

Wow, you are always so quick to judge with your apple-esque smugness when you have no idea what transpired on the phone or how this idiotic genius was. Even if I recorded it in dolby 7.1 surround sound you would still have no clue mugs because you are the sheep that make apple the douche company it has become. Who are you to judge my maturity level and/or my skills. It's a might long fall when you topple off you high-chair.

I used your own words to conclude that you are immature and lacking interpersonal skills. Read the OP, it's pretty obvious.

 

[RampantAndroid]

Funny how your story changes each iteration. Originally it was reception problems the previous night that was not observable at the Genius Bar. Now, you're bring other people into a new real-time story. I'm sensing a credibility

Huh? My original post mentions friends near me had reception when I didn't. You fail at. Reading. Comprehension gap is what I sense.

 

[manly]

Huh? My original post mentions friends near me had reception when I didn't. You fail at. Reading. Comprehension gap is what I sense.

You had reception at the Genius Bar and they even checked it out. Can you prove the cellular radio was malfunctioning?

Some people have dropped calls, lost texts and poor reception all the time. Hardly justification for everybody to get a brand new phone.

Read your own posts, there's a different wrinkle each time. Maybe your memory is just not so great.

 

[MotionMan]

I don't trust consumer reports, JD power or anyone else.

You have had a very rough life, haven't you? You should try to work through your trust issues if you don't trust Consumer Reports or J.D. Power (especially when they agree).

I trust the BBB and overall accounts found on forums.

And what do those say about Apple's customer service?

I've had to visit the genius bar at least 7 times and of those 7, over half have been painful.

I will be blunt and honest: I think the problem is you. I have been to the Genius Bar about as many times as you. I have been very happy all but one time. That one time, I was hoping for something no one should really expect, and did not get it. I was not unhappy and, in reality, I just got what I expected.

MotionMan

 

[Pliablemoose]

Huh? My original post mentions friends near me had reception when I didn't. You fail at. Reading. Comprehension gap is what I sense.

You know that many Apple Stores have femtocells, right?

Anyway, sorry you've been having bad experiences with Apple CS, generally, they give outstanding service, a few years ago, I ended up with 4 iPhones and only paid for 2.

Also, a rule of thumb is to be gracious to people that can do you a favor, it really works out to your benefit, hell, I flirt with ugly women, make conversation, etc, they're people and if you treat them well, they generally treat you well back. Apple really wants to have a good rep for CS, the failures I hear about are few and far between.

I hear many stories (some here) of blatant user destruction of Apple products and Apple eating it and replacing units.

 

[RampantAndroid]

You know that many Apple Stores have femtocells, right?

Anyway, sorry you've been having bad experiences with Apple CS, generally, they give outstanding service, a few years ago, I ended up with 4 iPhones and only paid for 2.

Also, a rule of thumb is to be gracious to people that can do you a favor, it really works out to your benefit, hell, I flirt with ugly women, make conversation, etc, they're people and if you treat them well, they generally treat you well back. Apple really wants to have a good rep for CS, the failures I hear about are few and far between.

I hear many stories (some here) of blatant user destruction of Apple products and Apple eating it and replacing units.

Never said I mistreated them. Are they nice people? Sure. Do they do as they are told? I don't doubt it. I don't blame the CS employees, I blame apple's policies.

I will point out there were instances in the last few years of apple deleting negative posts from their CS forums.

 

[alent1234]

So, my macbook pros mag-charger decided to die. I have apple care so hey, no probs right? Wrong. I call 1800myapple, I get the automated bs, revolves around and around, 40mins later I get this "genius" on the phone who rambles and rambles until I literally ter her to please STFU and listen. I explain my dead charger, she asks me for s/n and email and # on apple care box. i have all ready and give it to her, she puts me on hold for another 20 minutes, comes back and says the info I gave her is invalid. I tell her it is not, I have all this crap in front of me so I read it off again, then she goes, OH, I was looking at another callers info. Duh, genius. After I refrain from killing her over the phone she says that the applecare does not cover the charger, I tell he it sure as hell does as I am reading the agreement shich clearly states that it does. She puts me on hold for 10 mins, she starts her apple rambling shit again and again I tell her to STFU. I tell her I am heading to the store to get my adapter.

So, I drive up the the store located on 14th street manhattan. I go into the way overcrowded store. There are at least 15 large dogs inside. I go up to the "genius" bar after waiting on line for 30 mins and one large dog-shit later the "genius" asks me for the same info I gave the "genius" on the phone. I hand over the mbp, the bad adapter and the applecare box and I say look it up yourself as I am tired of repeating all the same info over and over when, if you are true "geniuses" you should be able to pull up all this info from my phone number and email address I have given you 100 times.

I got a replacement adapter at no cost except my sanity. next time I just buy a new adapter. Is it only this retarded in NYC or is the lack of "geniuses" at most apple stores?

weird, i try to act nice to people and i usually get good service

one time i bought apple care for an ipod and never activated it. ipod broke, i brought it all to the apple store including my still sealed apple care and a receipt and walked out with a refurb ipod 15 minutes later

another time i was working for a big dell customer, called in to tech support for a PC and used the express code on the machine. waited on hold for almost 2 hours