My work needs some new IT

[CVSiN]

Originally posted by: MrLee
You just walked into the Ohio stadium wearing Texas colors...

We work as fast as we can on something just like you work as fast as you can. Telling us it is of the utmost importance that we expedite something does not make us work harder or faster; its a pointless statement. Had this been low priority we would have done what we can as fast as it could be done anyway.

Just to point out, the priority levels in IT don't go 1 to 5 depending on how much the user really really needs something done - they go 1 to 5 depending on how many users are affected and how severe the situation is. I don't care if your outlook archive folders aren't opening and you are late for a deadline and your going to call my CEO and boss' boss' boss if my entire boston office can't login. OP's problem would definately be considered high priority, which means its all helpful hands on deck. I come from a very well respected IT department that expects no less from our customers... we arent OA, we aren't your pages, we aren't at your beckoning for everything and anything, we don't restock paper towels... we are trained certified and well schooled professionals that have just as much pull in a company as you do.

The whole "notorious for being bad IT" thing is definately related only to how well a user understands our priority level. Most drama queens that flip out when their icons aren't where they normally are that have to wait an hour or two to get someone to fix something that takes all of 30 seconds just don't understand and look down on us. If they are a Corporate IT Department in a business then they are professionals at what they do, not some geek squad or renta-support from another country. Your company hired you because you are good at what you do... they hired your IT guys for the same reason, so cut them some slack...

The power issue on hand could have had several critical issues that IT need to take care of. They have a ticket system, you have seen it. When you called them they know you called them and are monitoring it and will not forget you no matter how long it takes to respond because no one wants a pending ticket in their queue for a long time (that was a run-on sentence and I'm too lazy to fix it). Asking for an ETA on something that they are working on is not only worthless but I consider it insulting. Each issue like this that IT deals with is different, its not the same old sh1t, so an ETA on an issue they didnt know they were going to have isn't a fair question to ask. Kick and scream all you want... I'll let you know when its fixed on my own time.

Grab a hanky and stfu, they will fix it when they can.

QFT.....

 

[spidey07]

OP might work in education which is notorous for having terrible IT departments.

Very good IT people and the ones that lead them are very expensive. Schools generally get what they pay for - cheap, shotty work and the bottom of the talent barrel.

 

[SmoochyTX]

Originally posted by: 3cho
so last night i was working my ass off on some compcos (doesnt matter what it is) that needed to go out this morning at 9. so it's midnight and i am working, and the fvcking power in the entire building goes out. so i figure whatever, i will just wake up early get in at 8, work on the last set so the principal can look at it when he gets in. low and behold, i can't access the fvcking server where the files are saved! i called IT, they were like yeah... no ETA, so just hang on.

So now I have lost an hour and half of sleep (very crucial in my profession), and sitting here, twiddling my thumb, and converting O2 to CO2. whiskey tango foxtrot!

What happened to your other thumb? Was it a childhood accident?

Sorry about your job troubles.

 

[mb]

Originally posted by: her209
If the power dies.
Why is it IT's problem?
Always seems the case.

you wrote a haiku
no one else noticed but me
or so it would seem

 

[aloser]

You can get IT on Ebay

 

[dabuddha]

Originally posted by: skace

Originally posted by: dabuddha
Duh. But that doesn't change the fact that most of the people are wrong because they're ASSuming he called IT because of the power outage.

It's not a matter of who he called. It's a matter of who he is blaming for a power outage that is not the responsibility of IT. The power went out while he was working, so either he missed a memo or it was unscheduled. If it was unscheduled then there is a very good risk for failed hardware. All depends on his companies disaster recovery and redundancy plans.

The fact is he put in his topic that the comapny needs new IT people because of an unscheduled power outage that took down servers. We don't even know what kind of hardware support contracts his company has.

You completely missed my point. People were ASSuming that he called IT because of the power outage. My ONLY point is that he called IT because the server was down. Not because there was a power outage. He was unable to access the server to get to his files so he did the right thing by calling IT. That has been my only point.
Reading comprehension FTW!

BTW his request that his work needs new IT was pretty dumb as I had pointed out and agreed with others earlier

 

[alkemyst]

We do get called when there is a power outage, whether limited to one floor or building-wide.