My webhost's hard drive has crashed. Damn Tera-byte.com, damn you!!!

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bigrash

bigrash

Lifer
Feb 20, 2001
17,648
28
91
You are receiving this message because our records show you have an
active
web hosting account with Tera-Byte Dot Com Inc. that has been affected
by
a hardware failure today. We regret to inform you that the server
hosting
your account has suffered a complete hard drive failure. Our
technicians
are in the process of setting up all accounts from the affected server
on
a new server and will email you with your login information as soon as
your account has been set up.

Due to the nature of the hard drive failure, we have been unable to
retrieve any data whatsoever. Once you receive the email with the login
information, you will be able to set up your extra email accounts and
upload your files to the web server.

We sincerely apologize for the inconvenience and we are working as
quickly
as possible to get your site back online. We thank you for your
patience.

Sincerely,
Tera-Byte Network Operations
 
aphex

aphex

Moderator<br>All Things Apple
Moderator
Jul 19, 2001
38,572
2
91


<< No Raid and no backups. Sucky company. >>



That sucks...
 
T

Transition

Banned
Sep 8, 2001
2,615
0
0


<< No Raid and no backups. Sucky company. >>



Gees, fantastic hosting service.
rolleye.gif
 
D

d33pt

Diamond Member
Jan 12, 2001
5,654
1
81
you should read over your TOS and maybe ask for a refund and get a new hosting company
 
V

Vadatajs

Diamond Member
Aug 28, 2001
3,475
0
0


<< you should read over your TOS and maybe ask for a refund and get a new hosting company >>



I'm sure the TOS includes a clause releasing them from liability due to unexpected hardware failure.
 
I

ILikeSprite

Banned
Oct 14, 2001
1,772
0
0


<< you should read over your TOS and maybe ask for a refund and get a new hosting company >>




Definitely! Terabyte has got to be one of the worst hosts i have encountered. While my host has had 2 hard drive crashes in the past month(damn IBM :|) my site was only down for a few hours while they stuck another hard drive and copied everything back over from the other hard drives on the RAID. If you plan to change hosts I highly recommend Endore. Except for the incident with the hard drives they have had almost no downtime in the several months that I have been hosting with them. :D


EDIT: Oh yeah, if you decide to go with endore can you put shawnscomputers.com as the referrer. Thanks. :D
 
bigrash

bigrash

Lifer
Feb 20, 2001
17,648
28
91
I'm reading their TOS right now. I'm really thinking about changing hosts now.

ILikeSprite, I think I jinxed it a couple of weeks ago when I said that Tera-byte has been good so far. I think I'm really thinking about going with Endore this time. I should have picked it before. btw, do they really let you have 1gb of space?

edit: I'll definetly put shawnscomputers.com as referrer if I sign up
 
I

ILikeSprite

Banned
Oct 14, 2001
1,772
0
0
Yup, even their cheapest plan offers 1GB of storage. Also I can't find where it says it on their site but their server supports Coldfusion. :D
 
M

Mucman

Diamond Member
Oct 10, 1999
7,246
1
0
Yeesh!!! Our customers would have my head on a stick if I told them their site was gone!!! I don't think we do great backups like we should but at least with have SCSI RAID 1 or SCSI RAID 5! As well has the occasional tape backup...
 
bigrash

bigrash

Lifer
Feb 20, 2001
17,648
28
91


<< Yup, even their cheapest plan offers 1GB of storage. Also I can't find where it says it on their site but their server supports Coldfusion. :D >>



Yeah I remember reading somewhere before that they had CF. I'm not really looking for CF cause I mainly use php and that's also what my forum uses.

I just noticed one thing. Endore doesn't have mysql. That sucks cause I need that so I might not be able to go with Endore.

Anyone know any other options?
 
M

Mucman

Diamond Member
Oct 10, 1999
7,246
1
0
bigrash9 - I don't like to advertise so PM me if you want to know more info... We don't support PHP or MySQL though :(. We are now supporting .NET, CF5 and ASP though.
 
rh71

rh71

No Lifer
Aug 28, 2001
52,844
1,049
126
Even the $8.25/mo. webhost I have (Readyhosting) has backups daily... and they've proven it to me too. For what they offer, I think you should give them a serious look-see. Sorry to hear about your loss though.
 
bigrash

bigrash

Lifer
Feb 20, 2001
17,648
28
91


<< Even the $8.25/mo. webhost I have (Readyhosting) has backups daily... and they've proven it to me too. For what they offer, I think you should give them a serious look-see. Sorry to hear about your loss though. >>



Hey that looks good. 500mb webspace with unmetered data transfer looks awesome. I don't know if I wanna shell out $25 extra for sql though.
 
B

bozo1

Diamond Member
May 21, 2001
6,364
0
0


<< I don't think we do great backups like we should but at least with have SCSI RAID 1 or SCSI RAID 5! As well has the occasional tape backup... >>


That's nuts as well. It is very possible to have your entire RAID corrupted. Happened a couple of times to me in the past.

There is no excuse for not having backups.
 
bigrash

bigrash

Lifer
Feb 20, 2001
17,648
28
91
man I think I'm gonna have to stay with Tera-Byte. I can't find any other hosts that offer php, mysql and all that space for $100 a yr.

Looks like they got everything back up now. I think I'm gonna stay there now and just upload everything all over again. :|

Moral of this story: If your host doesn't offer backup, backup your host yourself
 
I

ILikeSprite

Banned
Oct 14, 2001
1,772
0
0
Well Endore plans to support MSSQL and MySQL within the next 3-6 months. But that would probably be too long of a wait......... :-/
 
M

Mungla

Senior member
Dec 23, 2000
843
0
71
Sorry for your loss, but that is why Tera-byte has a feature called "Scheduled backup".

I've never had a problem with their service. They have fast servers (which is what I look for in a host) and awesome account management support.
 
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