I placed my order for a Swiftech Apex Extreme Kit for $259 on Tuesday December 6th. Nowhere on their site does it say "Backordered", it only says usually ships within 1-3 days. 2 days go by and I call them up asking the status of my order, the woman answering the phone says that its being drop shipped from Swiftech and should be shipped as advertised in 1-3 days. That night i opened a support ticket asking to make sure that it is in fact the Extreme kit and not the Ultra kit, and was at that point told that the kits are on backorder and it would not ship until the following week probably on Tuesday. Today comes around and im quite fed up with this waiting game as hes not even sure although its "Scheduled" to go out Tuesday, and so i call up to cancel my order cuz its getting a little ridiculous and id rather order from someplace that has the item actually in stock. I talk to the same guy this time as on the ticket, and he says there will be a 15% restocking fee. I said "How the heck is their a restocking fee for something you dont even have in stock?!" He said "Its just our policy". I told him that in no way was i informed when i ordered from you that it was backordered and he replied with we dont have time to update our site. Well hell, all the other sites seem to have time to say "Its on backorder" or "Out of Stock". He then said "We contacted you within 3 days to tell you it was backordered", so i replied "actually i contacted you where you pretty much said by the way, its on backorder." I highly doubt they would have ever even contacted me to tell me and id just be sitting here wondering where the hell my kit is. After much argueing, i was so pissed that i didnt care about the restocking fee as id rather put my money elsewhere after this crap. I now have my kit ordered from Jabtech and it should be here soon as they actually have them IN STOCK. Never again...
I called my CC company but it sounds like quite a headache to get the charge disputed since of course they charge my card the day i ordered even though they had nothing to send. Id have to go to the bank and fill out some forms and get them notarized etc (i use a CC through my bank). But i now have filed a complaint via the Better Busines Bureau. Not sure what else i can do except spread the word...
I called my CC company but it sounds like quite a headache to get the charge disputed since of course they charge my card the day i ordered even though they had nothing to send. Id have to go to the bank and fill out some forms and get them notarized etc (i use a CC through my bank). But i now have filed a complaint via the Better Busines Bureau. Not sure what else i can do except spread the word...
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