My turn to rant...

[Viper GTS]

My rant isn't about customers, it's about dumbass techs who argue with me. I sit on a mentor line for several hours out of my day. We only take calls from techs who are having trouble on their calls. When on this line, we are a resource. We are not telling the techs what to do, we're giving a possible solutions. Thus there's also the possibility that we WON'T know the answer! It happens!

Case 1:

Me: Mentor line, Gregg.
Tech: How do you uninstall commander in Windows 2000?
Me: No clue, doesn't 2K have add/remove programs?
Tech: No, the customer doesn't have it.
Me: We don't know then. Windows 2000 is supported on a "best attempt" basis.
Tech: Find out, that's why I'm calling.
Me: $#*&# you, assh0le!

Case 2:
Me: Mentor line, Gregg.
Tech: I have a customer with a 675. His computer isn't pulling an IP address, but I can ping the router.
Me: That's impossible. Your NIC has to have an IP address for your computer to ping the router.
Tech: winipcfg doesn't show an IP address, it doesn't have one.
Me: It has to have one, otherwise you wouldn't have been able to ping.
Tech: You're telling me it can't happen, I'm telling you it DID.
Me: Maybe you're looking at the PPP adapter, but I can guarantee you if you were able to ping the 675 you DO have an IP address on the NIC.
Tech: PPP adapter?
Me: Sigh...

:|

Viper GTS

 

[apoppin]

It was your turn to rant last time.

Aren't you making 27 dollars an hour today?

My heart really goes out to you.
(sarcasm - yes; sympathy - NOT)

 

[Viper GTS]

When did I rant before?

And yes, I am making $27 an hour today. But it still pisses me off when techs expect me to solve all their problems & tech a call for them. That's not my job.

Viper GTS

 

[yakko]

How much do the techs make?

If they are making more than $1 an hour they should be able to do this themselves.

 

[Viper GTS]

They make $11.04, same as me. I have more than double the responsibility, but no more pay. It kinda sucks, but I don't have to take very many customer calls. So it's all good.

Viper GTS

 

[kami]

I wouldn't complain with that kind of money at 18 years old...I'd fscking do any job.

 

[Viper GTS]

I'm only making $27.60 because it's a holiday... Time and one half plus 8 hours of regular pay. My normal rate is $11.04.

Viper GTS

 

[kami]

n/m

 

[apoppin]

<< When did I rant before? >>



Oops, I'm sorry - I can't believe I actually confused you with johnnyGuru rants. They are so similar.

Anyway, I got the part right about the $27 per hour.

To continue . . . . . . at least you don't have to deal very much with the customers. It appears you are suffering the fate of a manager - more responsibility, same or less pay with the title.

On the positive side, when you have trained your techs to think for themselves you will have far less calls shifted to you. It looks like a team effort where in the long term you will do very well.

 

[Pretender]

IF you have a choice between dealing with stupid customers, or half stupid tech support people....

 

[Mr.IncrediblyBored]

I'd choose the stupid customers. The half-stupid tech guys probably think they know everything and that would makes them rough to deal with.

In general, more customers at least know they are stupid and know nothing.

 

[DarkManX]

but you have to be nice to customers, u can be a bitch to other techs.

 

[Mill]

Or you could have them killed. If you need someone killed pm me. I will hook you up with someone in your area.

 

[jonnyGURU]

Oops, I'm sorry - I can't believe I actually confused you with jonnyGURU rants. They are so similar.

Hey! :Q

 

[apoppin]

Now I gotta apologize to jonnyGURU AND Viper GTS.

Sorry. Sorry.



Some days you just can't win.


Anyway, I DO enjoy these rants. I know we'll have plenty more to look forward to from both of you.