I think it probably happened when I logged on from a station at the Radisson in Seattle. I made sure that I logged off when I left but somehow it was hijacked anyhow.
It was torture for 4 days for things to get sorted out with Yahoo. Their email support is deplorable. I explained that my credit cards/ebay/personal info was being compromised but they would only reply once a day and not be helpful at all.
I called their customer care line. Got disconnected 3 times, was hung up on by a voice telling me to call during the weekdays even though their customer care is open 6am-5pm PST everyday. I finally got connected to a person after a half hour wait during a lucky connection who all of a sudden told me that he couldn't hear me anymore after getting my story. Called back again, got hung up on and finally got someone. They verified the secret phrase that I had put in but that was changed. In the end I had to dig up a very old credit card number that I used with Wallet about 8 years back. Once they verified the last 8 digits I got my account back.
The guy who stole the account tried to get into my credit card account and reset the password. He stole my ebay id and I had to use ebay LiveHelp to get back my access.
Moral of the story is that if you use a web based email account, make sure that you download all your mail once in a while using a client app.
It was torture for 4 days for things to get sorted out with Yahoo. Their email support is deplorable. I explained that my credit cards/ebay/personal info was being compromised but they would only reply once a day and not be helpful at all.
I called their customer care line. Got disconnected 3 times, was hung up on by a voice telling me to call during the weekdays even though their customer care is open 6am-5pm PST everyday. I finally got connected to a person after a half hour wait during a lucky connection who all of a sudden told me that he couldn't hear me anymore after getting my story. Called back again, got hung up on and finally got someone. They verified the secret phrase that I had put in but that was changed. In the end I had to dig up a very old credit card number that I used with Wallet about 8 years back. Once they verified the last 8 digits I got my account back.
The guy who stole the account tried to get into my credit card account and reset the password. He stole my ebay id and I had to use ebay LiveHelp to get back my access.
Moral of the story is that if you use a web based email account, make sure that you download all your mail once in a while using a client app.
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