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Dear Ron,
As discussed, we claimed to DHL. So they will pick up the monitor. The attached file is the returning invoice. Please tell the local DHL person in charge, and let them pick it up.
The person in charge:
+1 905 4525800
Natasha.Dharaj
If you have any problems, please let us know.
Thank you.
Best regards,
Green-Sum
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Upon receipt of the above I again attempted to get in touch with the DHL Investigating Agent Isthikar.
This is a summary of what transpired concerning the phone call to DHL as noted in my response to Green-Sum's email posted above:
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Called Isthikar again Not available talked to another Agent Helen 2:45 Wednesday.
Told her Isthikar does not exist as I've been trying to get in touch with him for over a week.
She gave me his personal #1 855-512-9090 I told her it's the same # I have and can not get through.
I reminded her that both Green-Sum a DHL Advertise to work in association for replacement of damage Items in shipment and I should not be in this mess.
I told her I received a Custom Invoice from Green-Sum for return shipping of the damaged Monitor with a DHL contact Person In Charge Natasha.Dharaj Phone# 1 905 452 5800. A # that does not work - Helen told me the number is outdated.
She asked me if I have a copy of the Damage Assessment - I said NO, as the Muskoka People who inspected the damage made me sign a paper and left without giving me anything.
"SHE SAID THAT SHE WOULD HAVE A COPY OF THE DAMAGE REPORT EMAILED TO BOTH ME AND GREEN-SUM" and we will receive it shortly.
I asked who pays for the return Shipment and wondered why Green-Sum would want the display back as it is totaled. She said I would have to discuss that with Green-Sum but if he wants it back he would have to pay for the return shipping - So what's the purpose of this "RETURN INVOICE FORM" you sent me. It plainly has nothing to do with my REPLACEMENT Display.
You apparently have very weak communication with your associative shipper DHL.
I can't understand why you are holding back from sending me a REPLACEMENT QX2710 Matte display when DHL has confirmation that the Item was Damaged in Shipment and you have the PIC's of the damage. The Display has plainly been crushed by a Cargo Door closing on it as the latch pierced the boxing shattering the Screen and Squished where the bottom of the door struck warping the Bezel. The Monitor is Totaled.
You advertize an association with DHL to guarantee delivery without damaging the items Customers buy. Other then providing access for DHL Inspectors to determine the damage (Which I have done), Shipping a Replacement should not be my issue as it is between you and DHL to arrange reimbursement of the Replacement to you.
A DHL Agent has explained to me that if I'm am charged Brokerage on the Replacement Display that I can refer the bill to them.
It's been over a week since I filed the Damage Report with proof of Damage caused by Shipping to both you and DHL, how much longer is this gong to take before I eventually file a Protection Report to eBay which will contain copies of all correspondence to date.
Thank you: Ron.
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AN hour later I get a phone call from a DHL Agent "Omer" This is what transpired:
I thank him as this was the 1st contact where DHL had called me first.
He mentioned something about the Value being $120 I said I paid $282 and he said perhaps that is in shipping costs. I said whatever the value of the monitor is assest at is not my concern. The Value would be between Green-Sum and DHL. All I want is a Replacement.
I read him the above letter I sent to Green-Sum after my conversation with Helen an hour before.
He gave me Natash's Current # 1 877-452-3661 direct # 905-861-3647
I told him that I don't care who wants the Damaged Monitor as it's no good to me and reminded him that whatever the value of the monitor is is not my concern, all I want is the Replacement Monitor as guaranteed by Green-Sum and DHL if the monitor was damaged in shipment.
OMAR agreed.
He told me to get in contact with Natasha to-morrow to arrange whatever is to be done with the Broken monitor.
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I in turn eMail Green-Sum of the conversation I had with Omar
GEEZ!!!!!!!!!!!!!
Ill be giving my QX2710 a good once over before signing off on it after seeing this!
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