People, we work in a offices that are full of retards, and those retards have to be helped by men with brains. Whose gonna do it? You? You, CEO Weinburg? I have a greater responsibility than you could possibly fathom. You weep for your lost print job or missing file, and you curse the IT department. You have that luxury. You have the luxury of not knowing what I know. That losing files and having to wait 5 mintues for help, while tragic, probably saved time and money. And that my existence, while grotesque and incomprehensible to you, saves the company thousands of dollars. You don't want the truth because deep down in places you don't talk about at parties, you want me on that PC support line, you need me on that PC support line. We use words like backup, networking, 19"LCD. We use these words as the backbone of a life spent supporting something. You use them as a punchline. I have neither the time nor the inclination to explain myself to a man who rises and works under the blanket of the very network that I provide, then questions the manner in which I provide it. I would rather you just said thank you, and went on your way, Otherwise, I suggest you pick up a phillips screwdriver, and install a NIC. Either way, I don't give a damn what response time you think you are entitled to.