I'm currently using Wave Broadband and paying for there 6mb down / 1mb up service. Live in the woods.
I got it during the summer. Everything seemed fine. Then it started acting slow. I called tech support a few times and was usually told to try unplugging the modem and waiting a few minutes and re-plugging it in and to try changing routers and even the modem and such and no difference. Finally setup for a tech to come out. As I noticed the connection problem was only happening when it got really cold or rained really hard. I live in Washington.
So when getting colder and pouring rain. The connection drops to 2-3mb. It gets worse the colder it gets or the more it rains. Last night it was down to 256k. I have called techs out and nothing has gotten resolved. Usually because they come out when the Weather is better thus my connection is fine then.
This is what has happened so far. The first Tech came out and looked inside and out and determined that the aerial line that goes to the pole by my house to down the drive-way had a splice in it and was going to put a work order in to replace it and since it was an old cable line and they use thicker lines. He said my signal was fine but having a splice in the line can cause connection problems. Duh right?
So then another Tech comes out, just 1 tech and says my signal is good and I tell him when my connection has problems, he cannot find any splice and did the speed test said my connection was fine and commented that the weather wasn't great right now and I was getting full speed. Which it was lightly raining and I told him it happens when it's pouring for awhile or gets really cold. So he says he could replace the line but it would cost me if they can't find anything wrong. I think he also got a work order to replace something else and not the aerial line too. So then he asks me where the Tech said the splice was. I didn't know I was inside I did see him check the top of the pole by my house. So then the tech uses his ladder and checks. Um shouldn't he have checked there before saying he couldn't find any splice? So he checks and finds a splice and patches the line. So he gives me his work number and runs another speed test and leaves. Everything seemed fine then a few minutes later, it was slooow. Should have ran a speed test then waited a few minutes and did it again. Since it takes a few minutes for the connection to stabilize. So because it was also lightly raining he must have got water in the line because my connection was 3mb all day then a storm at night came and couldn't do anything. Then morning came and it seemed to work fine. Then it started to pour and slowwww. So I tried calling the Tech and he gave me the wrong number. Or maybe it was a shared number. I left a message and no one called back.
So I called the 1-866 number and another tech came out. He did the same stuff. Couldn't find any problems with my connection. I do tell them when the problem occurs too. I'm like yeah it's fine now. But when it pours rain or gets really cold for days, it slows down really bad. He says there's no water in the line and my signal is good and the speed test says the correct speed. So then he says we can try replacing the aerial line and see if it makes a difference. Good. Try it. Gotta start somewhere right?
So the next day he calls and says my area had a bandwidth issue and they increased the bandwidth. Woo! He decides not to replace the line. The problem still persists and the bandwidth increase didn't help. So I don't have this techs number.
So I call the 1-866 number again and another Tech comes out the day before Thanksgiving. He also comes out when the Weather is bad. He even brought his own laptop to connect to my connection and runs the speed test at wavebroadband.com and speakeasy.net and does so a few times and tries it with my computer and verifys that my connection is slow. Finally! So then he checks the aerial line and says he can see a few more splices in it and tells me it's old and they use thicker lines now days. Hmmm sound familiar? So he says he will put a work order in and says it's about 245ft. Finally a Tech that seemed smart and seemed to know what he was doing. Well.......I call the 1-866 number yesterday to check on when the techs are coming out to replace the line.
Turns out no work order was placed! In fact this tech was not even on file as to coming out. Thank goodness I have the copy of the receipt he gave me. The person I talked too did say that sometimes the local office where I'm at doesn't send it all the reports to the main center? I guess this 1-866 tech line? Anyways so now two techs will be sent out Saturday and if they don't replace the line I was told to call the 1-866 as soon as possible and some higher ups will deal with my problem since 3 techs have came out in the last 2 months and nothing has been resolved.
I tried calling the local office to leave a message as it as 7pm and I knew they were closed. Someone answered and I explained my whole story and he said because it was the day before Thanksgiving there could have been a mix up and that they are also short on workers and that by calling the 1-866 number I can get my problem fixed and he will talk to some higher ups about my problem. Well I already called the 1-866 before calling the local office
I will show the two techs the last receipt I got that explains what the last Tech did.
What else should I do? Should I install some bandwidth monitor on my pc and log all my bandwidth? And show them? Check the weather and invite them for dinner on a bad weather night? lol.
Should I call the local office during working hours and check if the tech that came out last is indeed on file?
I mean gee I don't know what to do about this problem.....
I am going to gather all the receipts from the techs coming out and staple them together. I think only 4 have came out.....
They come out, tell me my signal is good and run a speed test. On good day. I tell them this only happens when the weather is bad. It's like they think I'm crazy. It's simple when my connection seems slow. I goto http://www.wavebroadband.com and run a speed test. This seems to only happen when the weather is bad and usually at night when it gets real cold. In the summer at day or night it was just fine.
Plus you would think if the aerial line was old it would be a good idea to replace it with there newer one. That line has been up since 89 or 90. When my grandma was living on this property, so yeah it's been there for awhile. You would think the people who came out to install my internet would have inspected all the lines and replaced any old coax lines. Which even when getting my internet installed was a pain as well. The first tech that came out lightly knocked on the door once, put a paper on the door and left. I was brushing my teeth. Thought I heard a knock and went to the door and saw the van leave. So I call and two Techs come out and tell me the last guy that came out is known for slacking off.
Anyways.....Now sure there could be a chance the aerial line is not the problem. But something needs to be done to see if it makes a difference or not and these Techs are not doing anything. It's driving me insane. Paying $45 a month for speeds like dial up, suck! It's December and things are not getting better.
I got it during the summer. Everything seemed fine. Then it started acting slow. I called tech support a few times and was usually told to try unplugging the modem and waiting a few minutes and re-plugging it in and to try changing routers and even the modem and such and no difference. Finally setup for a tech to come out. As I noticed the connection problem was only happening when it got really cold or rained really hard. I live in Washington.
So when getting colder and pouring rain. The connection drops to 2-3mb. It gets worse the colder it gets or the more it rains. Last night it was down to 256k. I have called techs out and nothing has gotten resolved. Usually because they come out when the Weather is better thus my connection is fine then.
This is what has happened so far. The first Tech came out and looked inside and out and determined that the aerial line that goes to the pole by my house to down the drive-way had a splice in it and was going to put a work order in to replace it and since it was an old cable line and they use thicker lines. He said my signal was fine but having a splice in the line can cause connection problems. Duh right?
So then another Tech comes out, just 1 tech and says my signal is good and I tell him when my connection has problems, he cannot find any splice and did the speed test said my connection was fine and commented that the weather wasn't great right now and I was getting full speed. Which it was lightly raining and I told him it happens when it's pouring for awhile or gets really cold. So he says he could replace the line but it would cost me if they can't find anything wrong. I think he also got a work order to replace something else and not the aerial line too. So then he asks me where the Tech said the splice was. I didn't know I was inside I did see him check the top of the pole by my house. So then the tech uses his ladder and checks. Um shouldn't he have checked there before saying he couldn't find any splice? So he checks and finds a splice and patches the line. So he gives me his work number and runs another speed test and leaves. Everything seemed fine then a few minutes later, it was slooow. Should have ran a speed test then waited a few minutes and did it again. Since it takes a few minutes for the connection to stabilize. So because it was also lightly raining he must have got water in the line because my connection was 3mb all day then a storm at night came and couldn't do anything. Then morning came and it seemed to work fine. Then it started to pour and slowwww. So I tried calling the Tech and he gave me the wrong number. Or maybe it was a shared number. I left a message and no one called back.
So I called the 1-866 number and another tech came out. He did the same stuff. Couldn't find any problems with my connection. I do tell them when the problem occurs too. I'm like yeah it's fine now. But when it pours rain or gets really cold for days, it slows down really bad. He says there's no water in the line and my signal is good and the speed test says the correct speed. So then he says we can try replacing the aerial line and see if it makes a difference. Good. Try it. Gotta start somewhere right?
So the next day he calls and says my area had a bandwidth issue and they increased the bandwidth. Woo! He decides not to replace the line. The problem still persists and the bandwidth increase didn't help. So I don't have this techs number.
So I call the 1-866 number again and another Tech comes out the day before Thanksgiving. He also comes out when the Weather is bad. He even brought his own laptop to connect to my connection and runs the speed test at wavebroadband.com and speakeasy.net and does so a few times and tries it with my computer and verifys that my connection is slow. Finally! So then he checks the aerial line and says he can see a few more splices in it and tells me it's old and they use thicker lines now days. Hmmm sound familiar? So he says he will put a work order in and says it's about 245ft. Finally a Tech that seemed smart and seemed to know what he was doing. Well.......I call the 1-866 number yesterday to check on when the techs are coming out to replace the line.
Turns out no work order was placed! In fact this tech was not even on file as to coming out. Thank goodness I have the copy of the receipt he gave me. The person I talked too did say that sometimes the local office where I'm at doesn't send it all the reports to the main center? I guess this 1-866 tech line? Anyways so now two techs will be sent out Saturday and if they don't replace the line I was told to call the 1-866 as soon as possible and some higher ups will deal with my problem since 3 techs have came out in the last 2 months and nothing has been resolved.
I tried calling the local office to leave a message as it as 7pm and I knew they were closed. Someone answered and I explained my whole story and he said because it was the day before Thanksgiving there could have been a mix up and that they are also short on workers and that by calling the 1-866 number I can get my problem fixed and he will talk to some higher ups about my problem. Well I already called the 1-866 before calling the local office
I will show the two techs the last receipt I got that explains what the last Tech did.
What else should I do? Should I install some bandwidth monitor on my pc and log all my bandwidth? And show them? Check the weather and invite them for dinner on a bad weather night? lol.
Should I call the local office during working hours and check if the tech that came out last is indeed on file?
I mean gee I don't know what to do about this problem.....
I am going to gather all the receipts from the techs coming out and staple them together. I think only 4 have came out.....
They come out, tell me my signal is good and run a speed test. On good day. I tell them this only happens when the weather is bad. It's like they think I'm crazy. It's simple when my connection seems slow. I goto http://www.wavebroadband.com and run a speed test. This seems to only happen when the weather is bad and usually at night when it gets real cold. In the summer at day or night it was just fine.
Plus you would think if the aerial line was old it would be a good idea to replace it with there newer one. That line has been up since 89 or 90. When my grandma was living on this property, so yeah it's been there for awhile. You would think the people who came out to install my internet would have inspected all the lines and replaced any old coax lines. Which even when getting my internet installed was a pain as well. The first tech that came out lightly knocked on the door once, put a paper on the door and left. I was brushing my teeth. Thought I heard a knock and went to the door and saw the van leave. So I call and two Techs come out and tell me the last guy that came out is known for slacking off.
Anyways.....Now sure there could be a chance the aerial line is not the problem. But something needs to be done to see if it makes a difference or not and these Techs are not doing anything. It's driving me insane. Paying $45 a month for speeds like dial up, suck! It's December and things are not getting better.
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