- Oct 28, 2013
- 502
- 150
- 116
I've been buying from them since 2011. I recently bought a monitor, DIDN'T OPEN IT as I changed my mind, and returned it to them at my expense (cost me $60 to ship it back to Ontario, plus I lost the original $10 shipping). I have NEVER returned anything to them before.
I get the return invoice today and here they charged me a $90 restocking fee because they said I opened it!!! What a load of absolute BS!! The box had a small piece of tape holding it closed, that's it. I even taped over that with my shipping label just to be sure it couldn't be tampered with. I chatted with their support, they wouldn't budge. They said I needed to 'prove' that it was unopened. They could easily just slice the tape and say I opened it. What a bush-league joke.
After this experience I will NEVER buy anything from them again. Only Costco, Memory Express, Canada Computers, or Amazon. I've never had any issues returning things to any of them. What a bad taste this leaves in my mouth.
I get the return invoice today and here they charged me a $90 restocking fee because they said I opened it!!! What a load of absolute BS!! The box had a small piece of tape holding it closed, that's it. I even taped over that with my shipping label just to be sure it couldn't be tampered with. I chatted with their support, they wouldn't budge. They said I needed to 'prove' that it was unopened. They could easily just slice the tape and say I opened it. What a bush-league joke.
After this experience I will NEVER buy anything from them again. Only Costco, Memory Express, Canada Computers, or Amazon. I've never had any issues returning things to any of them. What a bad taste this leaves in my mouth.