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My hard drive died! Why?

B

blackhawk

Platinum Member
Bought a new hard drive (Quantum 40gb) 6 weeks ago and had it running for the last 4 weeks. When it arrived in the shipping box, it was only in the static bag in a box peanuts with one layer of small bubble wrap around the large part, the ends exposed. Of course it was resting on the bottom of the box. As well my 2 sticks of ram were one on top of the other and rolled in a bag. I complained about the packing job via email.

Now, the hard drive quit. My daughter was on it and it blue screened and wouldn't recover so I rebooted but it wouldn't recognize a hd. Tried reseating the cables and still no recognition. Swapped out to another hd and it was recognized fine.

When I removed it, theres something loose inside, and thats not good. Any ideas if its shock damage or caused by the bad packing?



Anyway the company will accept the rma back and test but I dont feel I should have to pay for the return and told them I wasn't happy with the packing when they sent it to me.
 
Some drive just fails... was it the fireball 40 7200 rpm ? mine is in the process of failing... some drive fails second day out... and they're all ship similar like that... I think you bought a oem drive, therefore, the reseller probably didn't do a good job. I know newegg ship a maxtor in a think layer of bubble rap and I send that back for a new one cuz it did fail.
 
Hard drive are precise mechanical instruments. Anything mechanical will fail sooner than later, because something will gowrong. Look at how unreliable cars are, for example. No car goes more than a year or two without something going wrong (which I think is a miracle in and of itself).

Now to have some LOOSE in a hard drive is pretty strange, but still possible, especially if the drive was subjected to any shocks (dropping or thermal shock particularly).

Why do you think I run RAID 1 now? Hard drive failure is inevitable. There are 2 kinds of people: those whose hard drives have failed and those whose hard drives will fail.
 
the first hard drive I bought from them was very well packed, but not this one

luckily I have copies of the email complaint I sent to them when I received it--its only 5 weeks in the box and a brand new quantum AS and I've had no problems with my other 4 quantums, thats why I stick to them after the IBM fiasco

everything fails eventually, true but 5 weeks is a little soon for a brand new drive & I did have a ghosted drive from a month ago on that machine
 
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