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My front panel usb ports are not working

H

heathersweater

Junior Member
I have 2 3.0 usb ports and 2 2.0 usb ports in the front. All of them stopped working for some strange reason. I tried using them to boot off a linux usb and it doesn't work. Strangely, if I have 2 USB ports occupied in the front and I plug another device into one of the remaining 2 USB ports in the front, that USB device starts working. The front USB ports don't work in safe mode either. I have my bios updated to the latest and my chipset for my motherboard updated to the latest as well. Any ideas what may be the issue? Would a power supply affect my front usb ports? My rear usb ports are working no problem. I'm running windows 8.1
 
I was always on Windows 8.1. I updated my bios to a later version than the one mentioned in the dell community thread. Should I downgrade my bios version?

Ok, I downgraded and it still doesn't work.
 
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Some mobos have the USB and PS/2 ports on a self-resetting polyfuse, for safety reasons. If this is true, in order to reset it, you have to remove ALL power. Shut down the PC, then unplug it, and let it sit for a couple of hours, then plug it back in, power it up, and test the USB ports again.

Did you do anything inside the PC case? Could the front-panel USB ports have gotten unplugged (even slightly) from the mobo connector?
 
You said the machine is about a year old. Is the machine still under warranty? You can check at Dell's website:

http://www.dell.com/support/home/us/en/04

Enter your system's service tag in the indicated box, click submit. Then, when your system comes up, click on the warranty tab (you may have to do a captcha there to prove you are a person, I dimly recall).
 
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