So I bought a phone off Plemix while overseas. Still am. Decided to use PayPal because these sites seem to want my CC address matching my shipping address. I guess Amazon's about 200x nicer than they are with this policy, so I know I've shipped stuff from EBay and stuff to work, so my work address happens to be confirmed.
I'll ship my phone to work so that the day I get back from vacation I'll get a new phone on my desk! What a way to end a vacation right?
Well minutes later, Paypal sends me an email saying my account has been frozen and I have limited access. Have to fix this. I suppose PayPal's "fraud detection" kicked in seeing as I accessed Paypal from overseas.
Well I don't want my end-of-vacation gift getting spoiled. My options are
- Have PayPal call my registered #s. (No go... I'm overseas)
- Verify CC with a charge and a code attached to the charge description (Ok, so I have to wait like 48 hours for the charge to post)
- Verify address... wtf Paypal, you don't even tell me the point of this. IT says to upload documents, so uploading a Bank Statement proves that I am who I am because it has my address? I think it's more important that it has my name...
- Verify Bank Acct (Ok, but it doesn't even tell me that it's going to deposit 2 little charges. When I click on this, it leads me to the "Add Bank Acct" screen even though I have 2 LINKED accounts already. Hello, I don't have 3 freaking checking accounts for you Paypal)
So I chose option #2. Gotta wait for the CC charge to show up. Obviously I won't get my end-of-vacation gift the day I show up at work. But of course that's no big concern.
Now here's the kicker. I want e-mail support. I email them asking them what I can do to expedite the process, and if I can speak to someone. Automated response only. Despite my long drawn out email its just an automated response telling me how to resolve the problem by verifying my identity. I re-email with a different "summary line" as to not trigger the automated response. Same automated crap again. Well gee, I can't really call from overseas unless I want to spend money like mad....
Props to Paypal for looking out for me. Screw you for messing up my end-of-vacation gift for myself (not too big of a deal). Screw you for not giving me decent support when I want it.
In the end this may be good for me. I may reconsider my desire for a Windows Mobile Phone and just wait for an ATT compatible Android phone
I'll take this opportunity to email Plemix about my troubles with Paypal and just tell them to cancel my order..
Cliffs:
- Buy phone off website while I'm overseas using Paypal acct
- Paypal fraud detection thinks its not me. Freezes acct.
- Takes my carefully timed shipment plan out of the picture, because it takes a while to unlock my acct.
- Paypal gives me crappy autoresponse when I e-mail support.
- May use this opportunity to reconsider my purchase and to buy something better instead.
I'll ship my phone to work so that the day I get back from vacation I'll get a new phone on my desk! What a way to end a vacation right?
Well minutes later, Paypal sends me an email saying my account has been frozen and I have limited access. Have to fix this. I suppose PayPal's "fraud detection" kicked in seeing as I accessed Paypal from overseas.
Well I don't want my end-of-vacation gift getting spoiled. My options are
- Have PayPal call my registered #s. (No go... I'm overseas)
- Verify CC with a charge and a code attached to the charge description (Ok, so I have to wait like 48 hours for the charge to post)
- Verify address... wtf Paypal, you don't even tell me the point of this. IT says to upload documents, so uploading a Bank Statement proves that I am who I am because it has my address? I think it's more important that it has my name...
- Verify Bank Acct (Ok, but it doesn't even tell me that it's going to deposit 2 little charges. When I click on this, it leads me to the "Add Bank Acct" screen even though I have 2 LINKED accounts already. Hello, I don't have 3 freaking checking accounts for you Paypal)
So I chose option #2. Gotta wait for the CC charge to show up. Obviously I won't get my end-of-vacation gift the day I show up at work. But of course that's no big concern.
Now here's the kicker. I want e-mail support. I email them asking them what I can do to expedite the process, and if I can speak to someone. Automated response only. Despite my long drawn out email its just an automated response telling me how to resolve the problem by verifying my identity. I re-email with a different "summary line" as to not trigger the automated response. Same automated crap again. Well gee, I can't really call from overseas unless I want to spend money like mad....
Props to Paypal for looking out for me. Screw you for messing up my end-of-vacation gift for myself (not too big of a deal). Screw you for not giving me decent support when I want it.
In the end this may be good for me. I may reconsider my desire for a Windows Mobile Phone and just wait for an ATT compatible Android phone
I'll take this opportunity to email Plemix about my troubles with Paypal and just tell them to cancel my order..Cliffs:
- Buy phone off website while I'm overseas using Paypal acct
- Paypal fraud detection thinks its not me. Freezes acct.
- Takes my carefully timed shipment plan out of the picture, because it takes a while to unlock my acct.
- Paypal gives me crappy autoresponse when I e-mail support.
- May use this opportunity to reconsider my purchase and to buy something better instead.
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