My experience working @ Best Buy!

[dabuddha]

Originally posted by: Zeppelin2282

Originally posted by: MeanMeosh
i work at best buy as a member of the geek squad currently, and when someone comes in with a product, a PSP and a legitimate claim, we always replace the hardware no questions asked. i dont do computer sales, but i know for a fact that the computer sales guys always mention (they're trained to do so) that the PSP only covers the hardware and not the software on a computer. i have seen so many crapped-out harddrives that we just replace under the PSP without saying a word. i have also had to format+reinstall windows on so many machines cause the customer didn't windowsupdate often enough / got spyware / got a virus and that kinda stuff is not covered under the PSP so the customer pays. i've seen people bring in portable dvd players with broken hinges that was obviously the result of an overzealous user (the hinge was literally sheared off the unit) and also bring in a PSP and we give them a new one without saying anything.

the screwing works both ways, that's all i'm saying.

Yeah people know big chains make a good amount off service plans so they think we are just trying to cheat them out. Every customer that has come in with a product that has coverage on it, we roll out the red carpet for them. You come in with your product without service plan expecting help and dont want to pay, your basically going to get the finger.

red carpet my ass. It was always a pain in the ass whenever I needed to get my amp serviced. Half the time they would argue with me saying I broke it or what not. And this is with 3 different best buys in my area. Most ignorant idiots I've ever dealt with.

 

[Martin]

Originally posted by: AnyMal

Originally posted by: Martin
You think that's bad? I used to work as a bag boy (sorry, "courtesy clerk") at Dominoin (A&P) when I was 15-16. Everybody there hated the store and tried to rip it off in every way possible. The guys working in the meat dept used to mark down $30/kg meat down to $4-5 and buy it. One bag boy used to check in, then go sit in his car for 1 hr, then swing around again and go sit out there for another hour. I made up for my miserable minimum wage by making sure I ate enough stuff from the Deli (and not pay for it). I also used to take magazines (mostly gaming), lockmyself in the bathroom and read. Of course, I got caught one time and that was the end of my job 😀

So you and your buddies were stealing from your employer? Niiiice :roll:

When the department head (in this case the meat department) does it on a much grander scale, you don't feel as bad.

If they didn't want that too happen, they could have raised wages or just not treated their employees with such contempt and condescension.

 

[Finalnight]

BB has its ups and downs just like any other retailer (used to work at Targay).

Ups:
Pretty good pay for a kid in his first year of college (nearly $12/hr after only 6 months)
Good discount
My coworkers actually know what they are talking about
The DISCOUNT (nuff said, hehe)
Tuition reimbursement

Downs:
Management favoratism (bosses screwing subordinates in more ways than one 😉)
Store politics
Lack of compassion for employees (but come one, what retailer is not guilty of this)
Lack of Advancement

Bottom Line:
Good Job for a guy in college: YES
Good Job for a 25 yr old+ guy out of college: NO (unless you are corporate or upper management)

 

[Chaotic42]

That's why I like Office Depot.

I worked there, though not for very long, and they were *very* customer-centric. I talked people out of buying really expensive computers and got them to get the ~$1200 models. The store may have lost a big sale, but they'll have a repeat customer.

 

[monzi]

Bestbuy was good pre-y2k......


It wasnt really that bad--I do not know what went wrong with them.


Put me as CEO for one year, and that store will be bringing in twice as much.

 

[InlineFive]

#2: Best Buy is a half-way decent store with crappy employees.

 

[MySoS]

This is how all the big retailers work. You know
Fry's employees all have quotas to meet. Computer sales people at frys have to sell a certain number of service plans, sign up a certain number of fry's cards, and they have to sell a certain number of computers. If they don't they get demoted or fired. Cashiers at fry's to sign up a certain number of fry's cards each day or they get fired. At fry's if you accept to many returns they give you less hours to work, BB is the same (at least the one my friend worked at). This is how things work, they are in the business to make money.