FinalFantasy
Senior member
I posted this in the news section and wanted to share this with other people...so here ya go. Enjoy!
I've worked at Best Buy (actually the #1 profiting store in the nation and #1 test store for all this crap) previously in the past as one of their touted "Sales Specialist" and I can really say that Best Buy's employees are the worst employees I've ever seen/worked with...and PLEASE do not get me started on their "limited to" High School education Managers who are 40 years old and the kids who work for them know more then they do. Here are some points about BB that as a previous "insider" I can say this is what BB is like...
1. BB's so called "sales specialist" are nothing more then freshly graduated High School kids or early year college kids that they dress up in "blue shirts" (oh yea...new employees don't get the BB "blue shirt" until they "earn it"...and I didn't earn mine until 2 weeks later after being the #1 seller since my first day and even then other managers had to tell my manager to GIVE ME a blue shirt) and sometimes dark blue dress shirts if you're a "business pro" (which is nothing different then a reg sales person except they have dress shirt instead of polos...funny huh ;D ) that learn all of being eccentric and how to sell "products", instead of specializing and learning about the products they or even the store is selling!!!
2. BB's "sales specialists" have little to no knowledge about the products they're selling to people. Ask a BB employee a question and they'll turn red, get offended and give you some BS answer that most likely their manager told them to say or one that's completely based off of a very very very limited background. The only thing BB's employees are asked before they are put into their "specialty field" is what do they have experience in. As in my case, I knew about computers so they stick me in "computer sales", even they I requested to work in the tech bay numerous times.
3. Managers at the store will literally bend over backwards to help an "Angel Customer", who "looks like" he/she has cash to spend and wants to buy the $3,000 laptop w/accessories as opposed to the "Devil Customer", who only wants to spend $1,200. I've seen these guys walk in who know the routine....they have money and most likely own a small/medium business; they know BB's managers want their money and business. What the BB managers will do is knock off a good chunk of (15-20%) their total sale of whatever the person wants to buy, whether it be a TV with the laptop, with DVDs, accessories or a piece of software.....while they offer no such savings for a person who "just" wants to buy a avg. price laptop.
4. BB managers hate when their young employees talk about continuing school, going to or back to school and esp. scheduling your work hours to fit your school schedule instead of scheduling your school hours to fit your work schedule!!! BB managers do not "directly" put down going to school, but they sure do mention how they and a lot of other "successful" BB managers/seniors did not even go to college and now their "making the big bucks now" by working as a middle level BB manager that makes, what $40-50k a year with no room for advancement and can be transferred to another store on a whim....gj guys ;D The first day of their so called "training", (which basically teaches you Intel good, AMD bad...sell higher priced bad quality products, instead of selling lower priced good quality products to customers...you catch my drift?) is crap and worthless, they don't even train their employees on any of the products they sell, just "how to sell the product"....no matter how crappy it is.
5. BB employees DO NOT CARE ABOUT BB OR IT'S CUSTOMERS!!! If anything they HATE BB and their managers. My "friends" and previous fellow co-workers at BB would call in sick, not show up to "training" meetings (so they can learn how good Intel is, from one of it's reps and how a P Celly is better for gaming then an AMD XP 3200+ because of it's higher clock speed...wow) and do half-ass job that their supervisor assigns to them and then brag about it to other employees like it's cool to "disobey" an "order".
I can go on and on about how much "bad $h)t" went down at BB or how I SWEAR one of my managers had to be somewhat mentally retarded, but their stores are a candy coated tootsie pops filled with dog $h)t...the customers who want to actually "get involved" in the store and "sink their teeth into" BB's "good sales"/rebates etc get a nice surprised of a foul smelling, crap tasting, TWO-FACED store that in reality doesn't even want their business, while the other customers, who Brad Anderson, chief executive officer of Best Buy Co., classifies as "Angel Customers" sit back and lick the son of a b)t@#, never truly getting involved in one of the stores, therefore not having to deal with the "$h)t" in the middle...
The only thing I see BB good at, is deceiving their customer base into thinking their stores are based around well educated or at least knowledgeable employees that care about "the customer" when really all the stuff is just a load of BS...
/steps down from soap box
I've worked at Best Buy (actually the #1 profiting store in the nation and #1 test store for all this crap) previously in the past as one of their touted "Sales Specialist" and I can really say that Best Buy's employees are the worst employees I've ever seen/worked with...and PLEASE do not get me started on their "limited to" High School education Managers who are 40 years old and the kids who work for them know more then they do. Here are some points about BB that as a previous "insider" I can say this is what BB is like...
1. BB's so called "sales specialist" are nothing more then freshly graduated High School kids or early year college kids that they dress up in "blue shirts" (oh yea...new employees don't get the BB "blue shirt" until they "earn it"...and I didn't earn mine until 2 weeks later after being the #1 seller since my first day and even then other managers had to tell my manager to GIVE ME a blue shirt) and sometimes dark blue dress shirts if you're a "business pro" (which is nothing different then a reg sales person except they have dress shirt instead of polos...funny huh ;D ) that learn all of being eccentric and how to sell "products", instead of specializing and learning about the products they or even the store is selling!!!
2. BB's "sales specialists" have little to no knowledge about the products they're selling to people. Ask a BB employee a question and they'll turn red, get offended and give you some BS answer that most likely their manager told them to say or one that's completely based off of a very very very limited background. The only thing BB's employees are asked before they are put into their "specialty field" is what do they have experience in. As in my case, I knew about computers so they stick me in "computer sales", even they I requested to work in the tech bay numerous times.
3. Managers at the store will literally bend over backwards to help an "Angel Customer", who "looks like" he/she has cash to spend and wants to buy the $3,000 laptop w/accessories as opposed to the "Devil Customer", who only wants to spend $1,200. I've seen these guys walk in who know the routine....they have money and most likely own a small/medium business; they know BB's managers want their money and business. What the BB managers will do is knock off a good chunk of (15-20%) their total sale of whatever the person wants to buy, whether it be a TV with the laptop, with DVDs, accessories or a piece of software.....while they offer no such savings for a person who "just" wants to buy a avg. price laptop.
4. BB managers hate when their young employees talk about continuing school, going to or back to school and esp. scheduling your work hours to fit your school schedule instead of scheduling your school hours to fit your work schedule!!! BB managers do not "directly" put down going to school, but they sure do mention how they and a lot of other "successful" BB managers/seniors did not even go to college and now their "making the big bucks now" by working as a middle level BB manager that makes, what $40-50k a year with no room for advancement and can be transferred to another store on a whim....gj guys ;D The first day of their so called "training", (which basically teaches you Intel good, AMD bad...sell higher priced bad quality products, instead of selling lower priced good quality products to customers...you catch my drift?) is crap and worthless, they don't even train their employees on any of the products they sell, just "how to sell the product"....no matter how crappy it is.
5. BB employees DO NOT CARE ABOUT BB OR IT'S CUSTOMERS!!! If anything they HATE BB and their managers. My "friends" and previous fellow co-workers at BB would call in sick, not show up to "training" meetings (so they can learn how good Intel is, from one of it's reps and how a P Celly is better for gaming then an AMD XP 3200+ because of it's higher clock speed...wow) and do half-ass job that their supervisor assigns to them and then brag about it to other employees like it's cool to "disobey" an "order".
I can go on and on about how much "bad $h)t" went down at BB or how I SWEAR one of my managers had to be somewhat mentally retarded, but their stores are a candy coated tootsie pops filled with dog $h)t...the customers who want to actually "get involved" in the store and "sink their teeth into" BB's "good sales"/rebates etc get a nice surprised of a foul smelling, crap tasting, TWO-FACED store that in reality doesn't even want their business, while the other customers, who Brad Anderson, chief executive officer of Best Buy Co., classifies as "Angel Customers" sit back and lick the son of a b)t@#, never truly getting involved in one of the stores, therefore not having to deal with the "$h)t" in the middle...
The only thing I see BB good at, is deceiving their customer base into thinking their stores are based around well educated or at least knowledgeable employees that care about "the customer" when really all the stuff is just a load of BS...
/steps down from soap box
