- Feb 13, 2003
- 13,295
- 122
- 106
I received my new drives no problem. I live in Canada, right near DHL Global Forwarding, so instead of paying for shipping, I dropped them off right there....DHL Global Forwarding is where I ship drives to in Canada, then they ship it to WD....I was not given a tracking number, but was given proof of my dropping them off.
I called WD last week to inquire as to why the warranty had not been changed (defective drive was good until Nov 2015, new drive only until Mar 2013). He said he had not received them yet (they were shipped on Nov 23), but he said he would have them update the warranty anyways, give it 24-48 hrs. I did, no change.
I called again and this time I was told they had received the drives that day, give it 24-48hrs to update. I did, no change.
I called again today, now I am told the drives have NOT been received....what??!! I was given a new case number and told to e-mail WD Support a picture of the receipt I got from DHL to prove I shipped them, then I was hung up on. I calmed myself down before calling back, of course I get a different person. The case number I was provided on my last call belonged to someone else.....what??!!
I was put through to a manager which I knew was going to go nowhere, which it did.
Also, please tell your staff to stop apologizing so much, it gets irritating when every other word out of there mouth is an insincere, "Sorry".
I called WD last week to inquire as to why the warranty had not been changed (defective drive was good until Nov 2015, new drive only until Mar 2013). He said he had not received them yet (they were shipped on Nov 23), but he said he would have them update the warranty anyways, give it 24-48 hrs. I did, no change.
I called again and this time I was told they had received the drives that day, give it 24-48hrs to update. I did, no change.
I called again today, now I am told the drives have NOT been received....what??!! I was given a new case number and told to e-mail WD Support a picture of the receipt I got from DHL to prove I shipped them, then I was hung up on. I calmed myself down before calling back, of course I get a different person. The case number I was provided on my last call belonged to someone else.....what??!!
I was put through to a manager which I knew was going to go nowhere, which it did.
Also, please tell your staff to stop apologizing so much, it gets irritating when every other word out of there mouth is an insincere, "Sorry".
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