All:
They are few success stories when we have to deal with a motherboard manufacturer support team.
Here is a SUCCESS story that I would like to share about Aopen Customer support:
As a owner of AX4R+, I registered the product on Aopen's website and left feedback on the product on their web site.
-----Text of my message------
First: I would like to thank your engineering
> and product development team for doing a FANTASTIC job on the Aopen AX4R+
> motherboard. I am a proud owner of this board.
>
> Some suggesstions:
> 1. You should have included the backup BIOS chip with the board. My dealer
> has no idea where to get one. I need your help with this.
>
> 2. You should have also included the SPDIF bracket with the board.
>
> 3. The CREDITS section in the BIOS listing the design team is very nice.
> They should be proud of their work. My thanks to them.
>
> The product is priced right and it is the ONLY motherboard so far I have
> used with ZERO problems. You will have me as your customer for a very long
> time.
-------End of Message -----
Three says later I get an email from customer support asking for my mailing address so that they can send me the SPDIF bracket and the BIOS chip. I was given a shipping date of 2/10/03. I received both these items on 2/13/03 by DHL but the BIOS chip did not work. Emailed back to Aopen Complaint center and another chip was shipped by DHL. Received and installed successfully just now. All this cost me nothing.
I am stunned.
:Q
They are few success stories when we have to deal with a motherboard manufacturer support team.
Here is a SUCCESS story that I would like to share about Aopen Customer support:
As a owner of AX4R+, I registered the product on Aopen's website and left feedback on the product on their web site.
-----Text of my message------
First: I would like to thank your engineering
> and product development team for doing a FANTASTIC job on the Aopen AX4R+
> motherboard. I am a proud owner of this board.
>
> Some suggesstions:
> 1. You should have included the backup BIOS chip with the board. My dealer
> has no idea where to get one. I need your help with this.
>
> 2. You should have also included the SPDIF bracket with the board.
>
> 3. The CREDITS section in the BIOS listing the design team is very nice.
> They should be proud of their work. My thanks to them.
>
> The product is priced right and it is the ONLY motherboard so far I have
> used with ZERO problems. You will have me as your customer for a very long
> time.
-------End of Message -----
Three says later I get an email from customer support asking for my mailing address so that they can send me the SPDIF bracket and the BIOS chip. I was given a shipping date of 2/10/03. I received both these items on 2/13/03 by DHL but the BIOS chip did not work. Emailed back to Aopen Complaint center and another chip was shipped by DHL. Received and installed successfully just now. All this cost me nothing.
I am stunned.
:Q
