My e-mail exchange with Costco

[paulney]

Short version:

Me: o hai! Where r dem toolzorz? U suck!
Costco: we don't carry food online, sorry.
Me: FUUUUUUUU :|

Long version:

Me:
Dear Sir/Madam:

Costco used to carry a nice selection of hand and power tool sets. They were a great value and a perfect gift for many occasions. Over the past year the tool sets have been disappearing from warehouse shelves, and now they are completely gone. I was sad not find any even before the upcoming graduations and Father's Day. Is there any chance that tool selection will make a comeback to the warehouses?

Thank you.

Costco:

Thank you for your email to Costco Wholesale.

For warehouse product information and availability, please visit any Costco Wholesale location.

Due to the constantly changing product inventory at our locations, we are unable to quote product availability via e-mail or by phone.

Our website is considered an extension of our warehouse locations. We try not to duplicate product inventory online with products already carried in our warehouses. Therefore, you will not find many warehouse items such as food, beverages, etc. on our website.

To see what we have to offer online, please visit our website at www.costco.com.

Thank you,

Me: FUUUUUUUUUUU :|

 

[Barfo]

They thought you wanted to stuff a big tool in your mouth.

 

[paulney]

Originally posted by: Barfo
They thought you wanted to stuff a big tool in your mouth.

I obviously do, but that is not what I was conveying in the letter!

 

[SonnyDaze]

Originally posted by: paulney
Short version:

Me: o hai! Where r dem toolzorz? U suck!
Costco: we don't carry food online, sorry.
Me: FUUUUUUUU :|

Long version:

Me:
Dear Sir/Madam:

Costco used to carry a nice selection of hand and power tool sets. They were a great value and a perfect gift for many occasions. Over the past year the tool sets have been disappearing from warehouse shelves, and now they are completely gone. I was sad not find any even before the upcoming graduations and Father's Day. Is there any chance that tool selection will make a comeback to the warehouses?

Thank you.

Costco:

Thank you for your email to Costco Wholesale.

For warehouse product information and availability, please visit any Costco Wholesale location.

Due to the constantly changing product inventory at our locations, we are unable to quote product availability via e-mail or by phone.

Our website is considered an extension of our warehouse locations. We try not to duplicate product inventory online with products already carried in our warehouses. Therefore, you will not find many warehouse items such as food, beverages, etc. on our website.

To see what we have to offer online, please visit our website at www.costco.com.

Thank you,

Me: FUUUUUUUUUUU :|

From the way you write they might have thought you were a Nigerian scammer.

 

[LS21]

Denver/Arvada had a 100+ piece toolset in chest, some package combos of power tools from 2/3 brands.

I dont like the fact that they dont have duplicate online inventory, and worse - there are pricing discrepancies between warehouse and online...but i still <3 them

 

[JS80]

you will not find many warehouse items such as food, beverages, etc. on our website

Obviously, tools fall under "etc"!