episodic
Lifer
Dear Sir or Madame:
On August 3, 2005 my family drove from a distant location to what we thought would be a wonderful day at the zoo. Please keep in mind that I do not get to travel often, and I thought this to be a perfect afternoon trip for us to experience. I checked the website of your zoo, and everything seemed fine and in order for a perfect outing.
When we arrived, it was evident that there was construction going on, but we thought nothing of it. We paid our 16 dollar entry fee and asked where the restrooms were (having had a long trip). We were directed to port-a-potties which I can assure you had not been dumped in quite some time. If you have any doubts, I was feeling capricious at the time and I have a picture of the inside of the toilet if you would like to experience what we had to experience that day.
After enjoying your facilities we embarked on our journey through the zoo. Rather than tell you what we got to see, I?ll go ahead and mention what we did not get to see. We did not get to see tigers, bears, otters, ocelots, chimpanzees, elephants, gorillas, orangutans, pandas, the monkeys that were supposed to be on some island, the petting zoo, prairie dogs, reptiles of any sort (save a large turtle) and several other things that my memory fails me on. Now as I am approaching my middle years, it had been a long time since I had been at a zoo, but I clearly remember that every cage was not empty and every animal was not put up. Unfortunately, the highlight of the trip seemed to be the feeding of some oversize carp in a pond.
Everything in the park also seemed to be closed with no refreshments available at all.
After walking through your empty zoo, we felt cheated and wanted to complain, but upon exit there was not a clerk to be found.
I am requesting that my 16 dollars be refunded to my family, and at the least an apology for the state of affairs that we experienced. Unfortunately, it is impossible for you to refund a wasted afternoon and a child disappointed. If you are in such a decline during construction, then the proper thing to do would be to warn would be visitors on your website and before entry that the zoo is empty and not conduscive to you expending 20$ worth of gas and an afternoon?s time to travel across the state for.
On August 3, 2005 my family drove from a distant location to what we thought would be a wonderful day at the zoo. Please keep in mind that I do not get to travel often, and I thought this to be a perfect afternoon trip for us to experience. I checked the website of your zoo, and everything seemed fine and in order for a perfect outing.
When we arrived, it was evident that there was construction going on, but we thought nothing of it. We paid our 16 dollar entry fee and asked where the restrooms were (having had a long trip). We were directed to port-a-potties which I can assure you had not been dumped in quite some time. If you have any doubts, I was feeling capricious at the time and I have a picture of the inside of the toilet if you would like to experience what we had to experience that day.
After enjoying your facilities we embarked on our journey through the zoo. Rather than tell you what we got to see, I?ll go ahead and mention what we did not get to see. We did not get to see tigers, bears, otters, ocelots, chimpanzees, elephants, gorillas, orangutans, pandas, the monkeys that were supposed to be on some island, the petting zoo, prairie dogs, reptiles of any sort (save a large turtle) and several other things that my memory fails me on. Now as I am approaching my middle years, it had been a long time since I had been at a zoo, but I clearly remember that every cage was not empty and every animal was not put up. Unfortunately, the highlight of the trip seemed to be the feeding of some oversize carp in a pond.
Everything in the park also seemed to be closed with no refreshments available at all.
After walking through your empty zoo, we felt cheated and wanted to complain, but upon exit there was not a clerk to be found.
I am requesting that my 16 dollars be refunded to my family, and at the least an apology for the state of affairs that we experienced. Unfortunately, it is impossible for you to refund a wasted afternoon and a child disappointed. If you are in such a decline during construction, then the proper thing to do would be to warn would be visitors on your website and before entry that the zoo is empty and not conduscive to you expending 20$ worth of gas and an afternoon?s time to travel across the state for.
