Last year, prompted by a $50 bonus and a lower electric rate for 3 months, I switched energy providers from Peco to NRG. After their promotional rate expired, actually months after as I forgot, I switched back.
A month or so ago, I got a letter from them offering me the same deal again. It was addressed to me and was incredibly specific, a double-sided page of single-spaced text, with no mention that I wasn't eligible. It sat around for awhile, I came across it again, and decided to take them up on it. The CSR said I wasn't eligible. Then WHY was I specifically sent this letter? I asked to speak to a supervisor. Surprise! None was available. She said she'd have one call me back. Yeah, suuuuure.
This morning, a week or so later, a supervisor actually did. He repeated that I was ineligible. I asked where I could see that in writing. He said I was so told over the phone when I first signed up. I asked again if he just send me that in writing, and thanked him for his time. Again, I didn't expect him to follow through.
But he did, with a totally unexpected bonus! I got this e-mail:
"Your previous account was enrolled on August 3, 2018 and upon enrollment you were read a disclosure over the phone. Within that disclosure was the statement “Please keep in mind as you were previously a customer of ours and had an active account that received an enrollment bonus and are re-enrolling, you will not be eligible to receive an additional bonus, but you will receive the ongoing rewards.”
We understand your frustration in receiving a promotion in the mail offering an enrollment bonus that you are ineligible for and have issued you a $25 check for the inconvenience. You can expect to receive this check in 7-10 business days. Your account is currently inactive, but if you are interested in reenrolling with us, please contact us at 855-500-8703."
America! What a country! 😛
A month or so ago, I got a letter from them offering me the same deal again. It was addressed to me and was incredibly specific, a double-sided page of single-spaced text, with no mention that I wasn't eligible. It sat around for awhile, I came across it again, and decided to take them up on it. The CSR said I wasn't eligible. Then WHY was I specifically sent this letter? I asked to speak to a supervisor. Surprise! None was available. She said she'd have one call me back. Yeah, suuuuure.
This morning, a week or so later, a supervisor actually did. He repeated that I was ineligible. I asked where I could see that in writing. He said I was so told over the phone when I first signed up. I asked again if he just send me that in writing, and thanked him for his time. Again, I didn't expect him to follow through.
But he did, with a totally unexpected bonus! I got this e-mail:
"Your previous account was enrolled on August 3, 2018 and upon enrollment you were read a disclosure over the phone. Within that disclosure was the statement “Please keep in mind as you were previously a customer of ours and had an active account that received an enrollment bonus and are re-enrolling, you will not be eligible to receive an additional bonus, but you will receive the ongoing rewards.”
We understand your frustration in receiving a promotion in the mail offering an enrollment bonus that you are ineligible for and have issued you a $25 check for the inconvenience. You can expect to receive this check in 7-10 business days. Your account is currently inactive, but if you are interested in reenrolling with us, please contact us at 855-500-8703."
America! What a country! 😛
