My Car Dealership Rant

T2T III

Lifer
Oct 9, 1999
12,899
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Over the past few weeks, I've been involved with finding a suitable used / replacement vehicle. I feel very fortunate that I'm "well read" when it comes to knowing all of the reports to look for on a used vehicle (Edmund's, CarFax, Kelly Blue Book, etc.) So, I have a fair amount of knowledge that I'm armed with.

Last Friday, I found a '99 Taurus that was being sold by a private party individual. He was about to move across the country, so he was getting pretty desperate to sell his vehicle, so he even took it back to the dealership where he had purchased it 3 years before and he would pay them a commission if they could sell the vehicle for him. When I talked to the owner, he told me where the car was located and I could just ask for the keys and I would be able to look at the vehicle.

I went to the dealership to view the vehicle and salesperson put on a "full show" in attempt to sell the car to me. Initially, I wasn't impressed because the vehicle could have been vacuumed and washed up. Plus, the dealership scraped a curb while parking the car and trashed the front right aluminum wheel. We took a test drive, but couldn't get a good feel of the vehicle because of the "shimmy" due to the bent wheel. Upon completion of the test drive, the dealer told me that they would replace the front wheel and because he was a friend of the owner, he would sell me an extended service plan for "$100 over their cost" - how nice of him. :(

Later that evening, I followed up with the owner of the vehicle and presented him with an offer - which he accepted. I then wrote up a contract that was contingent upon the wheel getting replaced. The following day, I researched the option of transferring the extended warranty over to my name - I was informed that it would only be $50.00 for this process and I would get access to the remaining 3 years and 20,000 miles on the warranty.

Finally, I leared from the owner that he was promised by the dealership that the car would be detailed before the placed it on the lot. After learning that this activity had not been performed. He was happy with the agreement that we had made and then proceeded to contact the dealership to tell them that he wanted his wheel fixed so he could take his car home and clean it up.

In the end, I came out way ahead by dealing with the private seller directly. Our final agreed-on price was $1,600 below the Edmund's "private party" price. I was offended by the dealership and their offer to sell me an extended warranty - rather than providing me with the details on transferring the current warranty. And finally, what's with the "documentation fees" that the dealerships are charging? The particular dealership that I was working through would have wanted $289.00 for the item. :(
 

ptyes

Member
Feb 18, 2003
178
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Dealerships can be tricky. I don't think the owner wanted to put money into a vehicle he didn't own. I think it was a smart move by contacting the seller directly. Hope you like it when the wheele gets fixed and everything.
 

T2T III

Lifer
Oct 9, 1999
12,899
1
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Originally posted by: ptyes
Dealerships can be tricky. I don't think the owner wanted to put money into a vehicle he didn't own. I think it was a smart move by contacting the seller directly. Hope you like it when the wheele gets fixed and everything.
Actually, I took delivery of the vehicle today. The dealership charged the owner $275.00 for the replacment wheel. Now, the owner has to go after the dealer who promised to pay for the damaged wheel. I'm glad I'm not in the middle of this battle.
 

amdskip

Lifer
Jan 6, 2001
22,530
13
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Originally posted by: wje
Originally posted by: ptyes
Dealerships can be tricky. I don't think the owner wanted to put money into a vehicle he didn't own. I think it was a smart move by contacting the seller directly. Hope you like it when the wheele gets fixed and everything.
Actually, I took delivery of the vehicle today. The dealership charged the owner $275.00 for the replacment wheel. Now, the owner has to go after the dealer who promised to pay for the damaged wheel. I'm glad I'm not in the middle of this battle.
That dealership sounds pretty darn shady, feel sorry for the previous owner.

 

radioouman

Diamond Member
Nov 4, 2002
8,632
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Sure that shimmy was due to the front wheel? I was just in a Taurus that had a nasty shake in the rear of the car, and it only had 54,000 miles on it. This is a current generation Taurus BTW. Of course I have no idea what the driver did to the car....
 

T2T III

Lifer
Oct 9, 1999
12,899
1
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Originally posted by: radioouman
Sure that shimmy was due to the front wheel? I was just in a Taurus that had a nasty shake in the rear of the car, and it only had 54,000 miles on it. This is a current generation Taurus BTW. Of course I have no idea what the driver did to the car....
Yes, the damage to the wheel was very apparent. They scratched the wheel really bad and you could see the bend in the rim by just looking at it. As I mentioned above, I have taken ownership of the vehicle as of today. The car drives as smooth as silk. ;)

That dealership sounds pretty darn shady, feel sorry for the previous owner.
I've actually tried to purchase from the same dealership on more than on occasion. However, they could never negotiate with me and get their price to a level that I was willing to pay. Needless to say, after this little demonstration of theirs, I will not seek to purchase future vehicles from them in the future. I think their "unwillingness" to negotiate comes from their ability to offer a "free" loaner car for life if your vehicle ever needs to go into the shop. After all, they have to pay for that service somehow.
 

BDawg

Lifer
Oct 31, 2000
11,631
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Bending a rim from parking is hard to do. I've hit curbs before and never come close to bending a wheel.
 

charliebrown

Senior member
Dec 2, 1999
460
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wje - I'm curious. What year is the Taurus? and how much did the dealership mark it up over the owner's price?
 

T2T III

Lifer
Oct 9, 1999
12,899
1
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Originally posted by: charliebrown
wje - I'm curious. What year is the Taurus? and how much did the dealership mark it up over the owner's price?
The Specs:

- '99 Taurus SE
- 200 H.P. 3.0 Duratec engine
- 15" aluminum wheels
- Anti-lock brakes
- 6-way power driver's seat
- Leather interior
- sun roof
- Premium (Mach) sound system w/6-disc changer in the trunk
- factory security system
- 40,000 actual miles
- Remainder of extended warranty ($50 to switch it over to my name)
- (power windows, power door locks, split-fold rear seating, floor shifter, console, etc.)
- $500 3-year service plan: the owner purchased this plan when he bought the car new. This provided him with oil changes every 3,000 miles / 3 months along with other fluid changes and any required maintenace during the suggested intervals. I had the service department pull up the records for this vehicle - and, sure enough, all of the correct maintenace has been performed at the proper intervals.

I never discussed the price with the dealer. I knew that I was going to be dealing directly with the owner. However, I did extend my lack of appreciation for the manner in which they presented the vehicle. At that point, I showed little, if any emotion and left the dealership. If I were to "guess" a price that the dealer would have asked, it would have been $8,900 - or very near the current MSRP price for the vehicle. I paid $6,800 for the vehicle. I'm responsible for the taxes ($200) and the title and tags ($40.00)

Ironically, this same dealership has always listed their cars at the MSRP level. I was looking at a Ford Focus about 3 weeks back over at one dealership. The price was $6,995 and I had the dealer down to $6,200 (out the door.) I passed on the deal because the car had been a rental vehicle for the first year of its life. The other dealership that was showing the Taurus had called me up and said "they had my Focus" - so, I set up an appointment to head over and see it. When I arrived in the lot, I rememberd it was the same Focus from the other dealership 2 miles away - that I decided not to proceed with because of the history. I inquired about the price after taking a short test drive (and chuckling to myself) - they told me that they were seeking $8,900 for the used Focus. I then told the salesperson that I had the offer to get the same vehicle from the other dealer a few days earlier for $6,200 (out the door) and he told me that there's no way they could get anywhere near that price, so I had tell them that I would think about the numbers they provide to me. I kindly followed-up via E-mail a few days later that I wasn't interested in their current offering of used vehicles.