Question My AMD driver isn’t working anymore, can anyone help me troubleshoot?

[Em7727]

Okay, I was trying to play Dead by Daylight from Steam for the first time, and it was asking me to upgrade or replace my graphics driver, and after using the link to the AMD website and installing the updated driver, Fallout 3 and Fallout: New Vegas stopped functioning. I later went back to the AMD website and saw the conflict specifically for Fallout 3 and New Vegas, but even after uninstalling the new driver and using the AMD cleanup tool, my games still won’t work. For whatever reason, my system recovery doesn’t go back far enough to fix this issue. I had my friend help me try to go back to the AMD website and we couldn’t find the drivers that came with my laptop to start with. I need assistance in troubleshooting and getting my games functioning again. Any assistance is very greatly appreciated.

UPDATE: I tried installing the two games onto the C drive instead of my SSD, and somehow, they're working fine???
Anyway, I just wanted to thank everyone who responded, I really, REALLY appreciate all the effort you put in in trying to help me!!!

 

[BTRY B 529th FA BN]

You can try Revo Uninstaller. It does a deep uninstall after running the software uninstall. It's free.

 

[WelshBloke]

The drivers that came with your laptop should be available at your laptop manufacturers website.

 

[Em7727]

You can try Revo Uninstaller. It does a deep uninstall after running the software uninstall. It's free.

Thank you for this, I’ll definitely be keeping it in mind!!

 

[DAPUNISHER]

Welcome to the forums.

Please provide your laptop specs. Knowing what AMD graphics are involved will help a lot.

 

[Em7727]

The drivers that came with your laptop should be available at your laptop manufacturers website.

They aren’t. My friend and I looked, even in the Legacy section, but they just aren’t there at all.

Also if it’s helpful, this is the info I have on my laptop:

HP Pavilion Amd a10-8700p radeon R6, 10 compute cores 4C +6G 1.80Ghz
windows 10 64bit, 8gb ram

 

[DAPUNISHER]

Have you tried going in device manager, going to display adapters, clicking on the graphics, and choosing rollback drivers?

 

[WelshBloke]

They aren’t. My friend and I looked, even in the Legacy section, but they just aren’t there at all.

Also if it’s helpful, this is the info I have on my laptop:

HP Pavilion Amd a10-8700p radeon R6, 10 compute cores 4C +6G 1.80Ghz
windows 10 64bit, 8gb ram

Does the HP support assistant not try to install some generic drivers or give the option of making a recovery disk?

Link to support assistant download.

HP Support Assistant | HP® Support

For automated fixes, personalized support, and automatic updates, try HP Support Assistant today.

support.hp.com

 

[Em7727]

Have you tried going in device manager, going to display adapters, clicking on the graphics, and choosing rollback drivers?

Yeah, me and my friend tried both in regular desktop and safe mode, but there wasn’t anything to rollback to, it was all greyed out.

 

[Em7727]

Does the HP support assistant not try to install some generic drivers or give the option of making a recovery disk?

Link to support assistant download.

HP Support Assistant | HP® Support

For automated fixes, personalized support, and automatic updates, try HP Support Assistant today.

support.hp.com

We don’t have the original factory install, because the computer belonged to my grandmother, and she didn’t keep the disks, and peeled off the stickers and labels off and likely trashed them years ago.

 

[DAPUNISHER]

Pick some old ones from the list here at AMD for your OS ( I presume it's windows 10)- https://www.amd.com/en/support/down...es-apu-for-laptops/6th-gen-a10-8700p-apu.html

They go all the way back to release, so they should resolve the issues with the old Fallout games. If not download DDU - https://www.guru3d.com/download/display-driver-uninstaller-download/ and follow the directions for using it in safemode. Then install the old drivers fresh after the reboot. Keep your laptop off the internet until the old drivers are installed or windows may try to update to the newest version on you.

 

[mikeymikec]

They aren’t. My friend and I looked, even in the Legacy section, but they just aren’t there at all.

Also if it’s helpful, this is the info I have on my laptop:

HP Pavilion Amd a10-8700p radeon R6, 10 compute cores 4C +6G 1.80Ghz
windows 10 64bit, 8gb ram

If it's a Windows install by HP, have a look on the root of C drive on the laptop, you might find a folder structure there containing drivers that came with your PC.

Once upon a time at least, C:\SWSETUP was a common folder name for HP to use.